Community

Emirates

Emirates First Class seems to be cost cutting

12 Discussions

AnthonySyudney

Qantas - Qantas Frequent Flyer

Member since 16 Oct 2016

Total posts 3

Recently flew from Denpasar to Auckland in First Class Flight EK450.

First thing you notice is that a flight departing at 16:30 from Denpasar and arriving at 04:00 in Auckland is classified as a day flight therefore no pyjamas or amenity kits are issued.

If you fly on EK451 Auckland to Denpasar which departs at 12:30 from Auckland and arrives at 15:30 in Denpasar this is classified as a night flight and pyjamas and amenity kits are available.

First Class usually has a few passengers.

Please note that pyjamas and amenity kits were loaded on EK450 but were marked for EK451 use only.

It seems that Emirates is cost cutting in First Class.

I must say the experience I endured on this trip and cost paid for the ticket would of been better spent in Economy or Business


Seat 4a

Etihad - Etihad Guest

Member since 06 Jul 2019

Total posts 21

I travelled 35 minute hop Dubai to Muscat in first class 777 last year and I asked for an amenity kit and was given one. Ask and you shall receive.


ZQN Fan

Qantas - Qantas Frequent Flyer

Member since 27 Nov 2017

Total posts 21

Cost cutting or an error? If they're cost cutting then they're not going to give them out on day flights only.

Last editedby ZQN Fan at Aug 31, 2019, 03:14 PM.

stewardnurse

Member since 25 Jun 2013

Total posts 36

I will be flying Singapore to Brisbane next week which is a day flight. Departs 1025 and arrive 1945 so will update you.

nix584

Virgin Australia - Velocity Rewards

Member since 10 Jan 2012

Total posts 68

Originally Posted by stewardnurse

I will be flying Singapore to Brisbane next week which is a day flight. Departs 1025 and arrive 1945 so will update you.

Update on what? SQ doesn't have F out of BNE and they don't offer amenity kits or pyjamas in J.

djtech

Qantas - Qantas Frequent Flyer

Member since 02 Sep 2018

Total posts 310

Originally Posted by nix584

Originally Posted by stewardnurse

I will be flying Singapore to Brisbane next week which is a day flight. Departs 1025 and arrive 1945 so will update you.

Update on what? SQ doesn't have F out of BNE and they don't offer amenity kits or pyjamas in J.

Emirates operates a fifth freedom route between Brisbane and Singapore.

nix584

Virgin Australia - Velocity Rewards

Member since 10 Jan 2012

Total posts 68

Originally Posted by djtech

Originally Posted by nix584

Originally Posted by stewardnurse

I will be flying Singapore to Brisbane next week which is a day flight. Departs 1025 and arrive 1945 so will update you.

Update on what? SQ doesn't have F out of BNE and they don't offer amenity kits or pyjamas in J.

Emirates operates a fifth freedom route between Brisbane and Singapore.

Yes I know. I (incorrectly) assumed you'd be flying SQ.

wanderingvan

Member since 01 Feb 2018

Total posts 20

Originally Posted by Seat 4a

I travelled 35 minute hop Dubai to Muscat in first class 777 last year and I asked for an amenity kit and was given one. Ask and you shall receive.


I also have no problems in the past with requesting PJ during those daylight flights where it not given out automatically.

AnthonySyudney

Qantas - Qantas Frequent Flyer

Member since 16 Oct 2016

Total posts 3

More on my last experience of flying from Denpasar to Auckland in First Class.

I should point out that I spoke to my dedicated Flight Attendant as well as the Purser/Flight Services Manager who all declined my request, stating it was a day flight and therefore no pyjamas, slippers or amenity kits would be issued.

Not quite sure how you determine a flight leaving at 4:30pm and arriving in the early morning in Auckland is a day flight.

I should state that for four hours of the flight, cabin was in night mode and almost 90% of the passengers were sleeping

Flight Attendants suggested I write to Emirates direct which I did only to have Emirates refer me to Qantas, who I purchased the ticket through, to deal with my complaint.

Of course Qantas were unable to respond.

My issue was with Emirates who were supplying the service and experience. Emirates seem not to care about complaints about there service.

I should point out that no amenity kits were available in any class of travel on this flight. That sounds like cost cutting to me.

wanderingvan

Member since 01 Feb 2018

Total posts 20

Many thanks for sharing your experience with us. It certainly was a frustrating experience and pointing EK going down the route of reducing their cost by cutting down their premium passengers experience. I hope EK will stop before reaching ?? EY level.

Perhaps some bright person in EK determined that all of their flights from now on should be operating with Dubai time hence your flight was "day light" flight....(It not far-fetched though as not so long ago, all Russian trains across the continent were scheduled using the time in Moscow.)

stewardnurse

Member since 25 Jun 2013

Total posts 36

Hello

Update for you. Only eye mask and slippers given out in first class on day flight Singapore to Brisbane today on Emirates. I asked for amenity kit and I did receive one. No pyjamas loaded though. Staff could not tell me when the usual amenities were ceased on day flights. Hope this info helps.

duffman_84

Member since 15 May 2016

Total posts 5

I just did SIN BNE and asked for pyjamas and an amenity kit for my wife and I. We were given them but they weren't specifically loaded for that flight.

CP

SilkAir - KrisFlyer

Member since 28 Mar 2017

Total posts 9

It is my experience that an amenity 'kit' and pyjamas will be supplied on a 'day' flight if asked for politely but I suspect that as a full fare paying passenger, maybe this makes a difference.

Hi Guest, join in the discussion on Emirates First Class seems to be cost cutting

Attach Files