Did you hire a car from Hertz in the last few years, only to be hit with a post-rental bill for damages which you thought were already there when you picked up the vehicle?
As it turns out, you were right and Hertz was wrong.
Wrong to the tune of almost $400,000, according to the Australian Competition and Consumer Commission, which found the company had charged some customers from 2013 to August 2015 for pre-existing damages.
According to the consumer watchdog, "Hertz represented to some of its customers that the vehicle that they had hired was damaged during their rental period, when in fact the damage was pre-existing."
"Hertz incorrectly invoiced and charged these customers for the vehicle damage."
The car rental firm faces a total refund bill of $395,000 payable to customers and will contact and refund customers who were charged for pre-existing damage, as well as being overcharged for repairs when the company received spare parts at a discount but billed customers for the retail price.
This underscores AusBT's advice when hiring a car: walk around the car when you pick up up, and again when you return it, taking a series of snaps with your smartphone to create a visual record of the car's condition at the start and finish of your hire period.
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