Optus opts out from Qantas Frequent Flyer points partnership

By David Flynn, April 28 2015

Optus will pull the plug on its partnership with Qantas as of 30 June 2015, under which the telco's customers could earn up to two Qantas Frequent Flyer Points spent on phones, plans, broadband Internet and additional services.

Australia's number two telco explained the decision as  "part of a new direction" for its own Optus Yes Rewards scheme, which currently lists Qantas Points ands discount movie vouchers as sole perks.

The boom in smartphones, mobile Internet and two-year contracts has made Optus one of the easiest ways to earn Qantas frequent flyer points based on a regular spend.

Qantas and Optus have been in league since September 2011, with the partnership launched at a Qantas hanger with an Optus-branded Boeing 737.

"While we have an extremely low turnover rate of partners, it's to be expected that from time to time there will be partners that move in and out of the program" said Qantas Loyalty CEO Lesley Grant.

Qantas is now believed to be exploring potential partnerships with other telcos such as Telstra and Vodafone, although discussions may also include 'virtual network resellers' such as Internet service providers.

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David
David

David Flynn

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

driley28

driley28

Qantas - Qantas Frequent Flyer

07 May 2012

Total posts 371

Telstra would be good!

mmarco

mmarco

13 Sep 2013

Total posts 23

Same email says they will credit 4,000 bonus QF points at the end of July so I'm happy with that :)

Bonus Qantas Points to wrap things up
June is the last month of the partnership, and when it ends we’ll be giving 4000 bonus points to QFF number xxxxxxx. They’ll be added automatically at the end of July, 2015 - as long as the Optus account and service that’s earning your Qantas Points is still active.

mattt

mattt

Qantas - Qantas Frequent Flyer

04 May 2011

Total posts 29

So even if we are mid contract, we will lose the points earn?

Mal

Mal

14 Jun 2013

Total posts 360

That looks to be the size of it. However this also opens up a possibility to leave Optus without an 'early termination' penalty on your contract, just tell them a major factor in your decision to sign up was earning QFF points. Optus ending that arrangement represents a significant change in the contract T&Cs and as you can no longer earn points you want out. I reckon you'd win that one.

sagidec

sagidec

Qantas - Qantas Frequent Flyer

19 Nov 2011

Total posts 246

Virgin Mobile is the other telco that provides points for your subscription but to Velocity for non Qantas fans at 3 points per dollar.

They're operating under the Optus network.

brobro

brobro

02 Jan 2013

Total posts 142

The advise youre providing Mal is completely incorrect. Might pay to look at the terms and conditions of your QFF.

Mal

Mal

14 Jun 2013

Total posts 360

QFF terms & conditions have nothing to do with this, Broderick. If I signed a 24 month contract with Optus and a major factor in that was that I could earn Qantas points, and Optus removes that ability halfway through my contract, I am confident I could cite this removal of points as a fair reason to exit my contract without penalty. It would be exactly the same if Optus allowed, say, free mobile calls between Australia and Singapore (being that Optus is owned by Singtel) but then later withdrew that. Anybody who signed up to Optus with that being a major factor in their decision would be within rights to exit without penalty.

brobro

brobro

02 Jan 2013

Total posts 142

Although you do put up a good arguement Mal (and Im not disagreeing with you), their terms & conditions (21A) do advise they can make changes/terminate as long as atleast 30 days notice is given.

Mal

Mal

14 Jun 2013

Total posts 360

Re-read my post, Broderick. I'm not saying Qantas or its partners can't make changes, or that these changes are unfair. What I'm saying is that if the Qantas partnership was a major reason that someone signed up with Optus, then the removal of that partnership would provide leeway to exit the contract without penalty.

ab

ab

29 Apr 2015

Total posts 2

Interesting - I only got offered 1,000 QF points on program termination -  I wonder how they work out who gets offered what, and what is the most they are offering, I guess it is related to the average monthly spend of each account...

themanfromoz

themanfromoz

Qantas - Qantas Frequent Flyer

12 Jan 2014

Total posts 15

June is the last month of the partnership, and when it ends we’ll be giving 4000 bonus points to QFF number xxxxxxxx. They’ll be added automatically at the end of July, 2015 - as long as the Optus account and service that’s earning your Qantas Points is still active.

I will be cancelling in August.

Rak

Rak

Qantas - Qantas Frequent Flyer

23 Apr 2015

Total posts 3

How have you got extra points upon termination?

I received the email this morning and makes no mention of extra points.

ab

ab

29 Apr 2015

Total posts 2

There was a section in my email that went like this: "Bonus Qantas Points to wrap things up June is the last month of the partnership, and when it ends we’ll be giving 1000 bonus points to QFF number xxxXXX. They’ll be added automatically at the end of July, 2015 - as long as the Optus account and service that’s earning your Qantas Points is still active."

We have four mobiles with Optus and we have also earned just over 10,000 QFF points to date with Optus.

So not sure if it is a 10% end-of-plan bonus or something to do with the monthly spend on our acount, or the length of time we have been with Optus, which is for many more years than I can remember.

Hope this helps.

johninoz

johninoz

Qantas - Qantas Frequent Flyer

01 Apr 2011

Total posts 28

Not happy!  They only offered me 500 points.  I am only on a $50 a month plan, and I never go over, so I guess I am not worth worrying about in the scheme of things.

Is it just me, or are earning opportunites drying up?  First points capping on the Woolies card, now this.  What's next?

 


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