Qantas' SMS-based 'three-click' check-in system is now available on all domestic flights, giving Aussie travellers yet another hassle-free way to obtain their boarding pass.
Originally trialled in December on a small number of Sydney routes, all jetsetters can simply open an email link or text message from Qantas before confirming that they're not carrying dangerous goods and finally receiving a boarding pass barcode on their phone in just three clicks.
“Our Auto Check-in technology is an evolution of an already world class system that simplifies the check-in process for time-poor customers on the go,” suggests Qantas Domestic Head of Customer Strategy Philip Capps.
Capps says the system has been designed "to include seat and flight change options, ensuring customers can tailor their journey and are effectively ‘ready to fly’ before leaving home or work."
"More than 30,000 customers have already used the new service to check in, view or change their seats and head straight to the lounge or gate without the need to print a paper boarding pass," he added.
Here's how Qantas Auto Check-in works:
1. When booking a flight, customers will need to provide a mobile phone number. If not supplied, the email address attached to the booking will be used.
2. On the day of travel or the night before, the customer will receive an SMS/email asking if they’re still planning to take the flight.
3. After confirming they are not travelling with dangerous goods, customers will receive their boarding pass on their phone. All other customers will be referred to a Customer Service Agent at the airport to complete their check-in.
To see how it's done in real-time, watch this quick, 30-second video:
Customers needing to check bags can simply scan their mobile boarding pass at the Bag Drop when travelling with a Q Bag Tag, or at the automated check-in kiosk for a printed luggage tag.
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