Qantas, Singapore Airlines win in Airline of the Year awards

By David Flynn, February 18 2015
Qantas, Singapore Airlines win in Airline of the Year awards

Qantas has been voted as Australia's Domestic Business Travel Airline of the Year and Domestic Airline of the Year in Roy Morgan Research's fourth annual Customer Satisfaction Awards, while Singapore Airlines was crowned International Airline of the Year.

Both airlines scored "outstanding levels of customer satisfaction, as judged by more than 50,000 consumers and 12,000 business decision-makers throughout 2014", according to Roy Morgan Research.

The awards are based on 12 months of data compiled from Roy Morgan's rolling consumer and business surveys.

This is the second year running that Qantas has been gonged as Domestic Airline of the Year, after challenger Virgin Australia won gold in 2012.

Qantas has also snatched back the trophy for Domestic Business Travel Airline of the Year after the 2013 award went to Virgin Australia.

Singapore Airlines has previously been awarded International Airline of the Year in 2012 and 2013.

"This is a fantastic endorsement of the product and services our people are delivering" reflected Paul Jones, Qantas' Executive Manager, Domestic Customer Experience.

"Our reconfigured A330s have taken to the skies, we’re improving our lounges and refining our food and beverage onboard" Jones told Australian Business Traveller.

"We know all of these changes are resonating with our customers as we continue to deliver a fantastic experience at every stage of their journey. And there’s a lot more to come in 2015", he teased.

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David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer

26 Nov 2012

Total posts 118

I'm all for criticising QF when it's due, but I have to admit that as a newly returned QFF Platinum after a few years as Gold, I really am aware of the extra attention - even if it's only to ask if I want another drink.  But it's the small things that count.

Plus the staff seem to be happier these days...gone is the FA banter from the galley about  evil management AND they smile a lot more now, which must make their jobs easier to bear.

domestic US and European airlines have nothing on QF.

25 Jun 2012

Total posts 58

I must say, Qantas is leaps and bounds above any domestic airline I have flown. I live in the US, and when I come home to Australia and fly domestically, it is dramatically better than anything in the US or Europe.

From the hassle free smarter faster check-in, to the domestic lounges (which are of a more international lounge standard than a domestic one, to the free entertainment and meals (i most recently flew at dinner and was provided dinner AND a chocolate for dessert - only small, but it definitely makes a HUGE difference).

Good on Qantas - if only an airline in the US would take a leaf from your book, flying around the US would be a hell of a lot better.

People who complain about qantas have no idea how good we have it. 


12 Apr 2013

Total posts 1501

LOL! Very funny heading – looks like QF as good as SQ! However QF in domestic category (where is competition only from Virgin) while SQ international where competition from everyone.

Qantas - Qantas Frequent Flyer

26 May 2013

Total posts 33

A couple of years ago I and many would have gone out of my way to avoid QF. Different story today. Making probably on average a trip every five weeks to the UK, UAE or the US its clear that the hard yards put in by QF are paying off. On the Kangaroo run its now a question of avoiding Emirates (thier FA's are fast becoming the Ryanair of mainline - sorry Ryanair). Couple of more years and with some new metal QF will be challanging for top spot

Qantas - Qantas Frequent Flyer

04 Sep 2014

Total posts 21

Right on there re: Emirates. They're flight attendants are generally mechanical with there smiles and perfunctory at best. I've flowm business with them and have been disappointed each time. Qantas on the other hand seams to have staff who are actually proud and happy to have their job. The smiles are genuine. And as an ex USA native, well Qantas simply craps all over anything in that market. 

Qantas - Qantas Frequent Flyer

26 May 2013

Total posts 33

It's the small things. On QF8 recently, I had a appalling rush to get from Chicago to DFW. General US network stuffing around. This after a hard few days of work. Managed to get onto QF8 with minutes to spare. The FA having noticed my reasonably foul mood came over a few minutes later with a rum and coke to ease the tension in the head! Good old Bundy! It is the small things that matter. 

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