Qantas has been voted as Australia's Domestic Business Travel Airline of the Year and Domestic Airline of the Year in Roy Morgan Research's fourth annual Customer Satisfaction Awards, while Singapore Airlines was crowned International Airline of the Year.
Both airlines scored "outstanding levels of customer satisfaction, as judged by more than 50,000 consumers and 12,000 business decision-makers throughout 2014", according to Roy Morgan Research.
The awards are based on 12 months of data compiled from Roy Morgan's rolling consumer and business surveys.
This is the second year running that Qantas has been gonged as Domestic Airline of the Year, after challenger Virgin Australia won gold in 2012.
Qantas has also snatched back the trophy for Domestic Business Travel Airline of the Year after the 2013 award went to Virgin Australia.
Singapore Airlines has previously been awarded International Airline of the Year in 2012 and 2013.
"This is a fantastic endorsement of the product and services our people are delivering" reflected Paul Jones, Qantas' Executive Manager, Domestic Customer Experience.
"Our reconfigured A330s have taken to the skies, we’re improving our lounges and refining our food and beverage onboard" Jones told Australian Business Traveller.
"We know all of these changes are resonating with our customers as we continue to deliver a fantastic experience at every stage of their journey. And there’s a lot more to come in 2015", he teased.
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