Your guide to ANZ Black credit card Veloce airport lounge scheme

By Chris Chamberlin, August 3 2016
Your guide to ANZ Black credit card Veloce airport lounge scheme

ANZ Frequent Flyer Black and ANZ Rewards Black cardholders enjoy unlimited access to over 60 airport lounges in 48 cities with even more on the way, courtesy of the bank’s tie-up with the Véloce Lounges program.

Not to be confused with Virgin Australia Velocity, Véloce is an independent lounge network that ANZ’s Black-tier spenders can utilise regardless of which airline they’re travelling with and where they’re seated aboard.

Even though you may already be a Gold- or Platinum-grade frequent flyer, Véloce comes in handy when travelling with airlines outside of your regular alliance; where your preferred airline has no lounge at a particular airport; or when your ‘usual’ lounge is full and overflowing.

It’s also useful for SkyTeam Elite Plus frequent flyers taking domestic flights – especially within Europe – as complimentary SkyTeam lounge access is a privilege normally reserved for international flyers under the alliance’s own rules.

Here’s how it all works, where you’ll find participating lounges and what to expect once inside.

ANZ + Véloce Lounges: the basics

Unlike credit cards that include a complimentary Priority Pass airport lounge membership, you won’t need to carry another card to access these lounges – simply present your ANZ Frequent Flyer Black or ANZ Rewards Black card at the reception desk along with your boarding pass or travel itinerary and you’re good to go.

Lounge access is provided for the cardholder only, so you shouldn’t expect to enter with a guest.

Individual lounges within the program may allow guests for a fee (payable directly to the lounge), but have a Plan B in place this not be permitted.

Your safest bet when travelling with your partner or other trusted family members is to add them to your ANZ Black credit card account as additional cardholders at a cost of $65 per year (maximum of nine), which gives them their own ANZ Black card to present as they enter a participating lounge.

Whether travelling together or separately, each cardholder can then enjoy unlimited access to Véloce’s network of airport lounges at no further cost.

ANZ + Véloce Lounges: what to expect inside

Each lounge within the Véloce program is independently owned and managed, so the standard of amenities including the food and beverage choices, the presence and speed of WiFi and shower facilities differ from one lounge to the next.

For example, ANZ Black cardholders can stop by the Airport Wellness Oasis lounge in Singapore which has its own fish spa, although doesn’t offer any alcohol and has limited hot food options.

Glance across to Tokyo’s Narita Airport and the IASS Executive Lounges offer ANZ cardholders a complimentary beer on entry, joined by non-alcoholic drinks thereafter and a range of self-serve snacks.

But in Frankfurt, swing by the Sky Club Lounge and you’ll find a full open bar including beer, wine and self-pour spirits, plus more substantial bites including sandwiches among the other snack choices.

The take-away: most lounges in the Véloce program offer guests refreshments and snacks as opposed to full restaurant dining and bartender service as you’d expect of many airline-owned lounges, but they still beat sitting at the gate before your flight.

ANZ + Véloce Lounges: where you’ll find them

With no partner lounges in Australia, you’ll instead find participating Véloce lounges in cities across the pond in New Zealand, throughout Asia, in the Middle East, Africa, Europe and also North America.

Among them, many of the major destinations and transit hubs for Aussie travellers such as Abu Dhabi, Auckland, Chicago, Dubai, London (Gatwick & Heathrow, including in Terminal 3 where Qantas departs), New York, Singapore and Tokyo.

Joining those: Amsterdam, Frankfurt, Geneva, Hamburg, Helsinki, Istanbul, Johannesburg, Miami, Milan, Munich, Paris, Stockholm, Washington D.C. (Dulles) and Zurich, among others.

Existing ANZ Black customers may visit the Véloce Lounges website and enter the first six digits of their card number to access the most up-to-date directory.

For more information about the ANZ cards which include free Véloce airport lounge access, take a closer look at the ANZ Qantas Frequent Flyer Black and ANZ Rewards Black credit cards.

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ChrisCh
ChrisCh

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

motef

motef

Qantas - Qantas Frequent Flyer

18 May 2015

Total posts 43

The range of lounges across this program is absymal and is getting worse.

I have been a long time holder of this card and the number of lounges is reducing rapidly and many other lounges that are listed have a status of "Temporarily Unavailable" which i have found generally means they are being removed from the list.

I have lodged a complaint with ANZ and Veloce on this on the phone and email and depsite assurances have no follow up or explanation  at all.

If you were looking at this card purely for this feature i would not recomend it at all.

Dan22

Dan22

Qantas - Qantas Frequent Flyer

07 Aug 2013

Total posts 54

Scratch Abu Dhabi off the list. Their is no longer lounge access - ended over a year ago. Instead they offer a light meal and refreshment in a sub standard over crowded cafe when you show your black card! Was there few weeks ago...however in Milan Malpensa the blvk card got myself and a guest in one of the SEA lounges..nothing to rave on about but still better than nothing..probs not worth the annual credit card fees for this on MHO. 

ChrisCh

ChrisCh

24 Apr 2012

Total posts 2917

Hi Dan, ANZ's latest list shows that both the TOSA Spa and Montreux Jazz Cafe are still accessible in Abu Dhabi. Access to the Al Reem lounge is no longer available, however.

ConMon

ConMon

QFF Platinum

27 Jun 2016

Total posts 9

No longer accepted at Bali international as well

AS

AS

27 Oct 2016

Total posts 2

Has anyone had recent experience with London or Dubai?

Rooplal

Rooplal

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 6

In May I traveled to India and returned via Singapore, The ANZ Black was not accepted in India nor Singapore, I was very embarrassed when the staff told me that it was not accepted in front of other guests. .

ANZ should get their act together and provide all ANZ Black Cardholders of a current list where their cards are going to be accepted.

Two years ago I was returning to Australia from Johannesberg, South Africa, that was the first time I had no problem, my card was accepted.

robos65

robos65

Qantas

05 Jul 2016

Total posts 1

Add Bangkok to the list of lounges no longer accepting ANZ Black for access !!! 

Sutty

Sutty

12 Apr 2017

Total posts 16

Is Singapore available ??  If so which terminal please

Mike

traveller90

traveller90

29 Jan 2012

Total posts 108

From the feedback above, looks like Veloce a total failure and ANZ should be brought to account. Priority Pass should be the standard for these cards.

mickyboy

mickyboy

25 Oct 2017

Total posts 4

Watch for the scam at Zurich airport, we found our way to the Dnata lounge at Zurich and the very (nice !) lady at the entrance told us we should use another lounge in a terminal closer to our flight gate.

We went as instructed but were told that other lounges were sending passengers there as well and we would not be granted access.

They count on you not wanting to catch the train back to the first terminal because of the amount of time. Interested to see how many people they have tried this on.

Rooplal

Rooplal

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 6

We have travelled through, Hong Kong, America, Europe and UK. Could not find a lounge in Hong Kong, we were directed to various locations and finally someone said that it had closed down.

Same in London and New York

Rooplal

Rooplal

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 6

I had the same problem in Hong Kong, America and UK last year.

Rooplal

Rooplal

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 6

ANZ should be brought to book, we should have access to Lounges in Australia.

Rooplal

Rooplal

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 6

There are no Veloce lounges in Hong Kong

ChrisCh

ChrisCh

24 Apr 2012

Total posts 2917

Hi Rooplal, our article does not suggest that lounge access is available in Hong Kong: only in other parts of Asia. However, this article was also published on August 3 2016, over one year ago, so you may wish to consult Veloce's own lounge directory for up-to-date lounge listings as coverage may have changed between then and now.

The.17thpope

The.17thpope

21 Jan 2018

Total posts 2

So my girlfriend and I planned a 4 week trip through Europe of which (as I am typing), we are still on.

Upon review of the list of lounges, we determined there were 4 that we could use of which 2 we then could not as not time between transit.

Upon the final leg, we fly into The UK on our way to Amsterdam with 3 hours in Heathrow.

So being in the largest airport in the U.K., you would think there would be a lounge for us to use. So we then find out our connecting flight is from Terminal 5 - so we look online and find one at the North Terminal yet that is 'Gatwick'. So I approach the Terminal 5 "ASPIRE" affinilatedblouge and they say "sorry, you can't come in. Your card doesn't work here". I challenge to no avail!

Dear ANZ - why have affiliated lounge access in a 'named' lounge only in T1, T2 & T3. Do I have control of the Terminal my connection is from? No!

It makes absolutely no sense and I am livid! I am also livid that the fact the lounges have since changed and the cities that we were in 'did' in fact have access. Probably our fault for not double checking.

Anyhow, I'll be doing a balance transfer when returning to Australia, cutting up your rubbish card and when in Schipol, drinking as much Top Shelf as possible.

Make sure you do your research.

The.17thpope

The.17thpope

21 Jan 2018

Total posts 2

Another failed attempt to access a Lou he that is still clearly listed as an available lounge.

China Airlines Dynasty Lounge in Terminal 1 Hong Kong.

After walkin from Gate 49 - and if anyone knows Hong Kong Airport, that's about the 1-1.5Kms!!

Arrived at the lounge (now called Skytrax) and immediately I was shut down. I was even almost ushered away from the entrance as there was another customer behind me. Quite a culture shock.

Anyhow, yet another pathetic example of a really poor lounge access program. Something to take up with the ACCC or Consumer Affairs I think. Pathetic ANZ, just pathetic.

Jobson72

Jobson72

11 Feb 2018

Total posts 2

We are going to the USA in may but want to know what lounge at Sydney airport can I use

timgeoy

timgeoy

12 Apr 2018

Total posts 2

We had tried the various Singapore lounges Veloce listed over 2015-2017, none accepted Veloce / ANZ Black. Veloce does not respond and we have made repeated complaints to ANZ with no outcome, just that they will pass on the feedback and the service is performed by a third party. No Singapore lounges currently listed in 2018, so at least no longer misleading. Highly suspicious if it actually works in any of the lounges listed.

KateD

KateD

20 Apr 2015

Total posts 9

This sounds like a complete scam. Chris - surely you can use your influence here? Clearly they are completely ignoring "normal" customers.

ChrisCh

ChrisCh

24 Apr 2012

Total posts 2917

Hi Kate, as also noted above, this article is from April 2016 (over two years ago), and does not include the most current information. For that, members can visit the Veloce website, key in the first six digits of their eligible card number and view an up-to-date listing of the lounges available to them. These listings can change from time to time, so as you'd expect, members who don't do this before every trip may be turned away from lounges that no longer participate in the program.

(In that respect, it's no different to the Priority Pass program, in that lounges also come and go all the time, with the website providing the latest information.)

mickyboy

mickyboy

25 Oct 2017

Total posts 4

Refused access to Wingtips lounge at JFK 2 weeks ago..... this thing is a TOTAL con !

I have attempted to use this card on four occasions that are on current list.

Refused card at all four.

PLEASE don't get this card for there hyped and rubbish Veloce

program.

ChrisCh

ChrisCh

24 Apr 2012

Total posts 2917

Hi Micky, which lounge list are you using here? Wingtips at JFK doesn't appear to be on the current lists of available lounges for ANZ cardholders. Wingtips is part of the separate Priority Pass program, but that's not what ANZ offers.

mickyboy

mickyboy

25 Oct 2017

Total posts 4

Good luck with the Veloce site everyone to view the list, works sometimes.

I attempted to view today on two different computers using three different browsers, with no luck. Wingtips was current on their site before we left in early June.

mickyboy

mickyboy

25 Oct 2017

Total posts 4

Hi Chris,

A screen capture maybe ? May 2018SC

SMCA

SMCA

26 Jun 2018

Total posts 1

I totally agree with all the previous negative comments on the Veloce Lounge access.

We recently tried to use in several lounges in Dubai but none of them now accept the card. They indicated the previous relationship has been terminated. Which suggests Veloce are struggling.

As instructed, I've also gone to the Veloce website and entered to the first 6 digits of my card to obtain a current list of lounges.

It fails to respond.

I will be cancelling my card. DO NOT signup for the card if you're thinking you will get lounge access.

Very, very poor form and misleading advertising by ANZ to be promoting this feature and being associated with such an unprofessional company.


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