Etihad Complaints

Has anyone got an email address or contact details of how to escalate complaints at Etihad. Received appalling service on recent return flights in business to U.K. and just got a standard email back, saying it was a one off.

Etihad has the worst attitude for dealing with complaints. I have to send my complaints to their CEO. you can google Etihad CEO and you will find the email address. Good luck! Worst airline to deal with. I stop flying them now!

I have to agree with the poor attitude. The only way I've got any kind of good service was through twitter. Just yesterday I had someone hang up on me (I requested options after a schedule change), then the 2nd call the person said no options (despite the website indicating otherwise) and asked if he could help me with anything else.

Is it a cultural issue that the ME3 can't execute remedial actions well? 

Fly Emirates next time, they are great!

From my personal experience as a TA, Etihad are one of the easiest to deal with. Quick and efficient phone service, excellent back end support and the best of all, great commissions. I have had to escalate a couple of complaints. Granted they were through our Etihad Rep which direct bookers don't have access to, but the complaints were dealt with within 48 hours.

Don't suppose you're an Etihad Guest Gold, Platinum or Exclusive member? If so, follow @EtihadPremium on Twitter and DM them your Etihad membership number to get connected. They seem to reply to all messages within a few minutes or an hour at most. :)

Interesting - Im based in the Gulf and choose Etihad over Emirates and Qatar airways because of their service. When ever I have had a complaint its been dealt with promptly. Beware: in the Gulf complaints are an art form - often made for no reason other than to demonstrate superiority and extract an extra benefit (like a local sport). If your complaint is a "rant and rave" it could be interpreted as just another arrogant passenger - intimidating the crew. Try language like " I was disappointed by the service I received, I got the impression there may have been a fault in the galley ovens - the crew were struggling to provide the level of service I normally enjoy" something that makes you sound reasonable. Seriously - the regional passengers try every trick imaginable to scam benefits or punish crew - its horrible to see.

Dear Guest, 

Hi there, please advise if you are still in need of assistance. Thank you *Sky 

I recently had a bad service on EY463 from MEL-AUH.  I submitted feedback via the Etihad website and received a stock standard reply.  I responded to this advising the details of my return leg from Europe and commented that I hoped I would have a more positive experience next time.  Towards the end of the first leg I was approached by a senior crew member who asked how the flight had been and if they had done better than on my previous trip.  To be fair, they had looked after me well and I was happy to respond in the affirmative. 

I like to use EY because it is one stop to Dublin .   I must say (in J) that I was looked after beautifully on a number of trips ,much better than Lufstanza / Qantas/ Thai . Their ground staff  can be found wanting at times but the lounges and FA's  have been just a joy to fly with !  Maybe I have been lucky ? But I know I had a great last trip but the pax in front of me would say different ! Perhaps the difference was I smiled when interacting with the FA and was not rude !