Qantas - Qantas Frequent Flyer
Member since 21 Aug 2017
Total posts 7
I am flying with Qantas (QF26) on 8 Jan 2018 departing from Haneda Airport. Unfortunately, the flight was delayed for almost 4 hours.
I feel there has been a dramatic drop in the level of
customer service provided in Qantas Business. There was no food menu provided in
flight. In addition, due to flight delay for 4hrs, supper was not served.
Breakfast was served approximately 2.5hrs before arrival time. Again no
breakfast menu was provided for business class. The air crew does not even
provide the option to have other drinks other than the normal tea and
coffee, knowing in business class, there are other options such as hot chocolate and all the other types of tea options which would be on the menu. In short, we are
just told “do you want tea or coffee?” In addition, the breakfast option
available is appalling. I was served a Croissant wrapped with ham and cheese and
a fruit salad. The plates are neither
served on a tray nor a table cloth was provided. I felt exactly like I’m paying
business class fare and in return obtaining an economy service.
When the breakfast plates were taken away,
there was completely no follow up by the aircrew as to whether we want any
additional drinks. In short, the aircrew were to eager call it a day. I’ve
been taking Qantas for so many years and the Qantas service that I experience
today is so far inferior to the Qantas that I experienced before.
I am planning my next trip to Europe during Easter Break, which airlines business class would you recommend?
Member since 23 Dec 2017
Total posts 90
Try Finnair J class.
Member since 03 May 2013
Total posts 125
Qantas J class is nice...On the A380 you get to either share lavs with premium economy passengers or on the A330 you get a whole one lav to 30 odd business class passengers.
Member since 28 Oct 2011
Total posts 245
Member since 03 Nov 2014
Total posts 130
Have flown Qantas & Singapore Business recently - Qantas was good, but Singapore was just a bit more polished. Had no problems accessing a toilet when needed on my most recent QF A330 flight :)
Member since 05 Aug 2017
Total posts 49
Am sick of QF too. Bought last time a $4k return ticket SYD-SIN - first a330 had only one lav and service was average at best and second flight had old J configuration: that’s why - no thanks QF, I am spending my hard earned $ with some other airline that provides better value and better customer service
Virgin Australia - Velocity Rewards
Member since 17 Aug 2017
Total posts 28
All I can stay is shop around try elsewhere if you’re unhappy.
Member since 07 Jul 2015
Total posts 55
This is the best advice! I spent about a year winding myself up that QF were not meeting my expectations and then complaints would fall on deaf ears with a standard response "we'll pass on your feedbak" etc. So now I do my minimum 4 QF flights to meet membership criteria and spend the rest of the year flying other OW carriers that I enjoy.
Member since 21 Jan 2018
Total posts 13
My wife and I flew Qantas Syd-Haneda return Business in October, and Qantas Sydney-Beijing return Business over the Xmas-New Year break, and both times we observed the planes were definitely of the older variety.
I get that these routes probably aren't as "important" to Qantas as say Sydney-LA or Sydney-London, and the business fares are pretty reasonable ($4K per to Japan, and $3K per to China), but is this a common Qantas practice? Using their older planes on these routes.
Member since 21 Mar 2011
Total posts 430
I would go EK, you earn the most QF SC as they (EK) still at this point in time will carry the QF flight number, and if you book EK metal but QF flight number, you will earn the most SC possible, helping attain or retain QF status.
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Qantas Business Class Travel Experience
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