Qantas - Qantas Frequent Flyer
Member since 28 Aug 2012
Total posts 8
Trolling though the Accor Plus site today I discovered a new perk that has appeared for 2018. Under the summary of benefits for Accor Plus members it states that platinum members get 'Free breakfast in hotels with no executive lounge access (Asia Pacific) ' . Has anyone who holds platinum and Accor Plus received this? I certainly haven't been offered..
Virgin Australia - Velocity Rewards
Member since 06 Feb 2012
Total posts 25
Yup i got a call from Accor telling me about this perk. having said that through i getnerally get let into the buffet section in hotels that do have exec lounges too...
Member since 18 Jun 2013
Total posts 26
Thanks for pointing this out, wasn't aware of this.
Member since 29 Nov 2013
Total posts 431
Wow, no advice from Accor yet...
Member since 17 May 2015
Total posts 32
I can't see where this is mentioned on their website but I hope it is true. I'm interested to know if it applies to all of their brands or just some? Personally, some extra benefits are definitely needed. I retained platinum for 2018 (on the assumption that Accor would improve the benefits after making it much harder to reach platinum in 2017) and have all but decided to stop being loyal to Accor after numerous issues over the last couple of years and very underwhelming and inconsistent loyalty benefits. Included breakfast would be very welcome! Although I wonder home many properties will proactively offer it? And I wonder how many properties will push back and deny this benefit. For example, in December I stayed at the Bali airport Novotel (which incidentally was the worst hotel I stayed at in 2017) and assumed I would receive complimentary breakfast in the executive lounge, only to be told at check in that they charge for breakfast in the lounge.
I’ve attached a screen shot of the advertised benefit.
Virgin Australia - Velocity Rewards Platinum
Member since 29 Aug 2014
Total posts 1
As far as I understood - Platinum members get free breakfast at hotels that have an executive lounge (eg. Pullman and Sofitel brands). But it is not extended to the hotels that doesnt have an executive lounge (eg. Ibis, Mercure, Novotel..etc). That was my understanding..
Member since 06 Oct 2016
Total posts 6
That's awesome - about time.
Stayed at the Grand Windsor in Auckland on the weekend, MGallery by Sofitel but wasn't offered free breakfast alas despite being Platinum.
Member since 07 Mar 2018
I have been offer similar at the Sofitel Gold Coast, drink vouchers for evening and B'fast for free in the main restaurant.
Member since 20 May 2016
I've just had a chat with the GM of The Swanston here in Melbourne. I'd decided platinum wasn't worth diddly and recognition both of platinum and a seriously regular guest doesn't exist so I emailed him. I'm working on an IT project that has a gone a 'few' months over and my last stay was number 22 since March last year. Min stay three nights each time. I just wanted somewhere familiar to sleep if anyone is questioning my sanity. He acknowledged there are problems that hopefully the conversion to a Pullman, and separation from the Welcome, will go some way to solving.
Member since 16 Jun 2011
Total posts 224
I understand it's all in the process of being rolled out, and is formally being announce later in the month. Some parts of Accor seem to have got a bit ahead of themselves!
Member since 29 Jul 2017
Total posts 3
Sounds good, I stay at Pullman on the Park in Melbourne quite often, and they offer a free buffet breakfast for Platinum members even though their Exec lounge provides breakfast.
China Airlines - Dynasty Flyer
Member since 22 Sep 2012
The theory is that this perk will be gradually rolled out As Accor need to negoiate with hotels. Europe is by far the most complicated and could take years to settle like it did for the free internet. Asia Pacific was more simple considering more hotels have lounges.
I get that it is incredibly complicated to implement these kind of changes. But the reality is that it is 2018 and it is a competitive world. Successful businesses are malleable and can implement changes quickly and efficiently. It's not good enough when reforms are held back by bureaucracy and poor management. Accor updated their loyalty program 14 months ago and we have yet to see a single positive improvement. My partner and I stayed a combined 123 nights at Accor hotels in 2017. This year we will probably stay around 20-30. We are voting with our feet.
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