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Anybody on the wrong end of some sneaky tricks by Malaysian?

9 Discussions

hvanney

Qantas - Qantas Frequent Flyer

Member since 17 Oct 2016

Total posts 4

Flew MH Business. Jakarta London and return in January this year .. Malaysia credited the outward leg with the points and credits to my Qantas FF but did not credit the return leg. Upon claiming the missing points Malaysian have twice rejected the claim.


It seems quite puzzling, the travel dates are correct and cabin class was valid. Unfortunately no longer have boarding passes so have asked MH for a confirmation of travel letter which I doubt they will providebut will wait and see. Does anyone have any ideas?


The problem is sneaky behaviour like this by one member of the oneworld alliance detracts from the attractiveness of one world as a whole,

whoppersandwich

Qantas - Qantas Frequent Flyer

Member since 11 Dec 2017

Total posts 115

I had a flight in Finnair J from HEL-SIN (which also exists as a QF codeshare) rejected twice. Contacted the QF call center and the Phillipino staff were incredibly unhelpful, after sending a formal complaint through I eventually got some traction and status credits were sent through promptly. Someone from the Products and Services division called up to explain that the Qantas stat cred team are easily confused with all the various earn rates and fare rules.

Still a bit strange given that I had another AY flight the month before that credited without any issues. The problem flight also happened to be the sector that would bump me up to Platinum...eventually.

hvanney

Qantas - Qantas Frequent Flyer

Member since 17 Oct 2016

Total posts 4

Qantas are saying I must give them copies of the boarding passes which went in the bin long ago. It is inconceivable in this day and age that MH have no record of the travel.
To be honest, it’s the dishonesty of Malaysian that gets me, have had other issues with them and it reflects badly on oneworld as a whole

Maybe just wait for the next virgin status match and make the jump


MaximillianW

Qantas - Qantas Frequent Flyer

Member since 14 Dec 2016

Total posts 29

I've learnt after having problems with LAN within South America not crediting points and credits a few time is to always take a photo of my boarding passes, even extend this to AA these days even though they're pretty good.

mannej

QF

Member since 21 May 2014

Total posts 161

If you check the likes of AFF, you will find that this isn't limited to MH. AY is another that QF tend to have troubles posting, so perhaps it is something within the QFF systems that is the issue, and not MH?

Would the relevant flights be booked in Z class by any chance?

whoppersandwich

Qantas - Qantas Frequent Flyer

Member since 11 Dec 2017

Total posts 115

It’s definitely a Qantas problem, and appears to revolve around the team that look after the loyalty program crediting from partner airlines. My friends and I are also experiencing some issues with Jetstar crediting!
Last editedby whoppersandwich at Aug 14, 2018, 01:52 PM.

Ross

Qantas - Qantas Frequent Flyer

Member since 10 May 2014

Total posts 74

And a devil of a time getting RJ points and SC to post...

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 190

Forgive me if you've already tried this, but your original booking email should have a ticket number (13 Numbers)

It should absolutely be retrievable by MH to get your seat/boarding pass details

sakaiben

Qantas - Qantas Frequent Flyer

Member since 08 Mar 2017

Total posts 1

I think the issue is within Qantas. I have had the same problem with getting credits for Finnair, Jetstar (?) and JAL flights. Each time the only answer was to lodge a complaint. The call center used by Qantas was very rude and always took a defensive stance instead of trying to fix the problem.
I heard that the Qantas FF program was very profitable to the company - is this lack of service the reason why?

PG44

Member since 28 Feb 2018

Total posts 35

I had a similar problem (albeit only in economy, so I let it go)... The outward leg got credited, but the return leg did not. after several inquiries with Qantas customer service, they eventually gave me the explanation (allegedly advice received from Malaysian) that the fare I had booked was too cheap and therefore not eligible for points (which makes no sense, given they credited the outward journey). Sounds like good advice to keep records of boarding passes. I feel a bit surprised that Qantas have not attempted to address this issue

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