More Qantas business class cost-cutting?

16 replies

Scotgoat

Qantas - Qantas Frequent Flyer

Member since 06 Feb 2015

Total posts 13

Last night (Friday) experienced QF's latest cost cutting initiative on the Adelaide to Brisbane business class flight of +two-hours, departing at 19h10.  Having had a hectic two-days in Adelaide and a Friday night rush to the airport, I was looking forward to a relaxing pre-dinner drink on the flight (to be fair, I did grab a quick beer and self-made sandwich in the lounge)(separate grip, when will QF Adelaide get a Business lounge?).  Not to happen, straight into the meal service.  There were lots of post dinner coffees/teas, which I wrongly assume is cheaper than a pre-dinner G&T or bundie rum and coke with a packet of nuts/pretzels.  They did offer limited wine post dinner.

What next I ask?

moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 835

Simple solution.

Next time ask.

Nichochan

Member since 17 Nov 2017

Total posts 2

Im sure others have posted but I will add my two cents of dissatisfaction and loyalty questioning. Flew back from Jakarta via Singapore in business last Saturday night. Jetstar connecting flight was late into Singapore so couldn’t go to the lounge. I avoided the plastic wrapped pasta salad in the Jetstar flight thinking I would get a three course meal on the Sin to Syd plane. Overnight meal courses in business have been swapped out for “light meals”. I can’t remember all of the menu but it was scant and included a tiny noodle dish and offer of a prawn roll. I had to order two just so I didn’t go to bed hungry. The old Skybed 2 was also warped and felt like sleeping on an exercise ball. Was offered tea/coffee and a pastry before landing. No more cooked breakfast. Alan and his bean counters have been hard at work focusing on the bottom line thinking the loyal customers will stay. Be careful Alan!

sid

Member since 07 Jan 2011

Total posts 127

I recently came back on QF from SIN-SYD and despite being an overnight flight they offered a main meal of noodles with Chinese style BBQ pork. The meal size and taste were excellent.

whoppersandwich

Qantas - Qantas Frequent Flyer

Member since 11 Dec 2017

Total posts 122

I had the same experience as Sid onboard the A330, noodles were delicious!

Last editedby whoppersandwich at Aug 18, 2018, 02:10 PM.

turbojezz

Qantas - Qantas Frequent Flyer

Member since 20 Mar 2014

Total posts 15

Yeah same for me as the previous two flyers. SIN>SYD on A380. Chose my meal before the flight. Excellent service. Skybed was fine, not amazing, but fine for sleeping most of the way.

Night meal service excellent and breakfast as great too!

moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 835

Qantas hasn't had a full dinner on the bulk of its Asian overnight flight for a long time.

There is normally still some reasonable choices available but most pax skip it and opt to maximise rest.

Breakfast by order on the menu cards with normally a hot dish available. Again I'll prefer something light (at 4-5am, and then have a proper breakfast on the ground)

David

Member since 24 Oct 2010

Total posts 992

That's my modus operandi as well - dinner (with greens to aid digestion) at the SIN or HKG lounge, pop a Melatonin just before I leave the lounge, by the time I settle into my seat and if on the A330 set it to recline, I'm ready to snooze. Have a light breakfast, although I wish there as a bit more variety in that area, and then have a proper breakfast back home. the only thing I'd wish for would be an arrivals lounge at SYD where I could have that breakfast at the airport while catching up on web news, emails etc after the overnight flight, in the same way as I do at the CX or BA arrivals lounges.

jrfsp

Qantas - Qantas Frequent Flyer

Member since 04 Mar 2014

Total posts 82

Yes an arrivals lounge would be good! Although there is nothing stopping you popping into the domestic lounge for a freshen up, easier in MEL for obvious reeasons.

pwillia5

Member since 19 Aug 2017

Total posts 1

Can someone advise why, for a little while now, there has been no CD music on QF domestic?

Nick Sydney 2

Qantas - Qantas Frequent Flyer

Member since 22 Jul 2015

Total posts 83

Personally prefer to sleep so light meal is fine on the mid haul Asian trips.

David

Member since 24 Oct 2010

Total posts 992

Yes an arrivals lounge would be good! Although there is nothing stopping you popping into the domestic lounge for a freshen up, easier in MEL for obvious reeasons.

What stops me is painful transfer from SYD T1 to T3 :(

obanpointer

Qantas - Qantas Frequent Flyer

Member since 08 Jun 2014

Total posts 308

If qf want to offer a small bites menu in j please don’t take 2 hrs to serve it as this defeats the purpose. Travelled male to sin in j on sq and meal was served 45 mins after takeoff. Qf sin to Mel took 2 hrs. Come on. If u wang to reduce the menu to allow seamless sleep serve it within a reasonable timef

MKS111

Qantas - Qantas Frequent Flyer

Member since 26 Sep 2011

Total posts 14

“Loyalty” only runs one way - your loyalty to the airline. There’s nothing in the opposite direction

AJW

Member since 16 Nov 2011

Total posts 48

Im sure others have posted but I will add my two cents of dissatisfaction and loyalty questioning. Flew back from Jakarta via Singapore in business last Saturday night. Jetstar connecting flight was late into Singapore so couldn’t go to the lounge. I avoided the plastic wrapped pasta salad in the Jetstar flight thinking I would get a three course meal on the Sin to Syd plane. Overnight meal courses in business have been swapped out for “light meals”. I can’t remember all of the menu but it was scant and included a tiny noodle dish and offer of a prawn roll. I had to order two just so I didn’t go to bed hungry. The old Skybed 2 was also warped and felt like sleeping on an exercise ball. Was offered tea/coffee and a pastry before landing. No more cooked breakfast. Alan and his bean counters have been hard at work focusing on the bottom line thinking the loyal customers will stay. Be careful Alan!

Problem of course is this kind of thing is not always cost cutting. Sometimes it is doing what the bulk of the passengers want.


On a flight that leaves after 9pm is a full on meal really needed? Your case I can see why but most?

I flew back on QF82 last Saturday night (18/8) and I axtually appreciated the small and quick meal service. Conversely outbound I flew SQ direct from Canberra and thought the full meal service and full service breakfast uncalled for and wasted valulable sleep time.

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