Qantas - Qantas Frequent Flyer
Member since 24 Sep 2018
Total posts 15
Member since 24 Apr 2012
Total posts 1,093
Member since 21 May 2014
Total posts 171
If you search through the forums like Australian Frequent Flyer and Flyer Talk, points and SC's from JQ flights are taking anywhere up to 8 weeks or so to credit to QFF. I am not sure there is anything that can be done from the consumer's point of view which is annoying, however you do have the option of the Airline Consumer Advocate if these points and SC's fail to materialise.
Member since 31 Mar 2014
Total posts 185
I don't mean to be THAT person, but if you are having such problems, stop flying Jetstar. After all the add-on's, I am sure the fare difference isn't too large to Qantas. You are flying a route heavily serviced by Qantas, so there is no excuse that they don't service the route.
Member since 16 Jun 2011
Total posts 224
Was this by any chance a Club Jetstar fare? They seem to have been going through as rewards fares for some reason.
Member since 05 Sep 2017
Agree entirely! My last JQ (Australia) flight was Nov 16, I used to think that the Max Fare was a good cost-effective way to get flexi-fare QF status credits. It got to the stage where chasing the credits and points outweighed the benefits. Interestingly I've never had a problem with JQ (NZ).
Member since 15 Jan 2015
Total posts 10
I flew JQ in August SYD to ADL first time only because time suited. Flew SYD to MEL this month points from QF next day nothing from JQ as yet, once 6 weeks are up will put in a claim in.
Thanks 8 weeks is really unnecessary. As I understand it, it just requires a batch file to be sent periodically from JQ. I have never been prepared to wait more than about two weeks before submitting a claim.
That's an interesting point. I joined Club Jetstar during the first booking. If Bundles through Club Jetstar don't accrue points and SC, they are keeping that very quiet, bordering on deception.
With I.T. as it is, it should not take more than about one week. This is not somebody flicking through boarding pass stubs and entering it in by hand. The longest I normally expect is a Qantas partner airline, say MH or QR which can take up to a week. Again, in my experience, it's one week or it won't happen at all.
Hi tanholm, here you can certainly discuss issues you're experiencing with other readers and ask for their advice, but there's no need to 'demonstrate' that what you're saying matches up (that's something you'd only need to do with the airline when lodging a complaint to substantiate that complaint, which would be done via a different channel).When we notice (or when it's reported to us) that a reader has shared potentially sensitive information like contact details, frequent flyer numbers, machine-readable barcodes or booking references in whole or in part, intentionally or inadvertently, we simply remove it and move on to the next task.
Member since 04 May 2014
Total posts 23
I've had similar experiences with the multiple flights this year. The QFF service centre have also been fairly difficult. After the outbound flight for a return trip posted as an 'award flight' I emailed the boarding passes and itinerary that showed the Plus bundles. They then credited the points correctly for the outbound flight, but said for the return flight that they would have to wait until the missing points claim came back from Jetstar with the incorrect number of points and then I would have to call again to request that they reopen the service request.
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