Singapore Airlines lounge guide for Virgin Australia Velocity Gold, Platinum

By Chris C., December 11 2015
Singapore Airlines lounge guide for Virgin Australia Velocity Gold, Platinum

Through Singapore Airlines’ partnership with Virgin Australia, Velocity Gold and Platinum frequent flyers enjoy access to Singapore Airlines’ airport lounges whenever travelling with SQ or its regional arm SilkAir, even if stuck in economy.

However, the same privilege doesn’t extend to ‘partner lounges’ in cities where Singapore Airlines doesn’t operate its own facility, and in Singapore, basics like showers and even toilets are unfortunately absent.

As a Virgin Australia Gold or Platinum frequent flyer, here’s where you can enjoy Singapore Airlines lounge access, and where you can’t.

Singapore Airlines lounge access: Australia

Your international trip begins in SQ’s SilverKris business class lounges in Sydney, Melbourne, Brisbane, Perth and Adelaide prior to any Singapore Airlines flight, with Sydney boasting ‘productivity pods’ for the busy business traveller…

… Melbourne featuring individually-spaced seats, each with their own power port…

… and Brisbane a reasonably comprehensive buffet…

… with plenty of hot food to choose from:

In Darwin and Cairns, however, lounge access is unavailable prior to flights with SilkAir as SQ has no lounges in these cities. Velocity Gold and Platinum members also can’t visit Virgin Australia’s own lounges in Darwin and Cairns prior to these flights.

(Velocity Gold and Platinum members connecting from a same-day Virgin Australia domestic flight to a SIlkAir international flight could of course use their ‘on arrival’ privileges to stop by the Virgin Australia domestic lounge, leaving in plenty of time to clear passport control and security screening.)

Singapore Airlines lounge access: Singapore

At Singapore’s Changi Airport, Velocity Gold and Platinum members flying with Singapore Airlines or SilkAir in economy or premium economy can’t access the SilverKris lounges: instead being directed to the nearby ‘KrisFlyer Gold’ lounges in both Terminals 2 and 3.

There you’ll find basic amenities like complimentary WiFi and buffet dining, although showers and toilets – standard features in most international lounges – are notably missing.

When flying in Singapore Airlines business class, first class and Suites Class, the SilverKris business and first class lounges and 'The Private Room' await (as applicable), regardless of your Velocity status.

Singapore Airlines lounge access: worldwide

Beyond Singapore, SQ opens the doors to its lounges in Bangkok, Hong Kong, Kuala Lumpur, London, Manila, New Delhi, San Francisco, Seoul and Taipei to Velocity Gold and Platinum frequent flyers, some of which feature the great new ‘home away from home’ lounge design:

However, fly Singapore Airlines from Auckland or from popular Chinese destinations like Shanghai, Beijing or Guangzhou and you’ll be lounge-less without a business class or first class ticket, with the same true in Tokyo, Jakarta, Mumbai and elsewhere across Asia.

Manchester, continental Europe and Africa are also missing links in the chain with no access to lounges in big business hubs like Frankfurt and Zurich, or Paris, Rome, Milan, Amsterdam, Cape Town, Copenhagen, Istanbul, Johannesburg, Moscow or Munich.

With Velocity Frequent Flyer cards providing no lounge perks in these cities, you’d instead need Star Alliance Gold status with Singapore Airlines or one of its partners such as United, Air New Zealand or Avianca Brazil – even if procured from its recent Gold status match offer.

Failing that, a Priority Pass or Velocé lounge membership could get you out of trouble where Velocity Gold or Platinum isn’t recognised across the globe, and could even be available at no extra charge through your American Express, ANZ, Citibank or Westpac credit card.

Read: The five best credit cards for free airport lounge access

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Chris C.

Chris is a a former contributor to Executive Traveller.

20 Nov 2012

Total posts 20

Pretty bad arangement if no access is offered when a contract lounge is used. Would be nice is Platinums got something more (such as SilverKris access in SIN similar to PPS Club Members) like they do in LAX.

VA would gain such an advantage if they joined Star Alliance.

24 Feb 2012

Total posts 58

Just curious, if I'm flying business and a friend is flying economy on the same flight can I bring that guest into the business lounges in Melbourne and Singapore? Or will I be shipped off to the gold lounge? I'm also Velocity Platinum. 

Qantas - Qantas Frequent Flyer

10 Nov 2014

Total posts 8

The answer for SIN at least is "Yes", you can bring a guest travelling in economy on the same flight with you into the Silverkris lounges if you're Gold/Plat and travelling in Business Class. I did this last week in SIN on a trip to Vietnam. I actually didn't expect it, went to the KF Gold lounge and was told I could use the SilverKris lounge and bring my guest also. The same should apply in MEL, but you never know...

Qantas - Qantas Frequent Flyer

26 Sep 2011

Total posts 77

Yes, you can bring *one* friend. Even as a Platinum you cannot bring *two*

Singapore Airlines - KrisFlyer

13 May 2011

Total posts 27

New Mint,

Not sure about the rules. 

However, last year I was flying buiness class and was able to invite a friend  who was flying economy on the same flight into the SilverKriss lounge by showing my Velocity Gold Card.

24 Feb 2012

Total posts 58

Thanks Dkr82 & Gunners. Much appreciated :-)

I would like to understand better the profile of a top tier Velocity member. I think they're a unique creature. I'm particularly interested in assessing their global movements, if any. What makes them stick with Virgin, despite the patchy international network. 

Virgin Australia - Velocity Rewards

13 Dec 2015

Total posts 30

Three things for me.

1) Family pooling. A number of my flights are leisure so claiming status for all of my spending is a big draw for me. It almost single handedly accounts for my switch last year from primarily flying Qantas.

2) I fly to Brisbane a lot and premium entry is pretty nice.

3) Singapore airlines codeshares. 

Qantas - Qantas Frequent Flyer

25 May 2012

Total posts 580

As both a QF Platinum and VA Platinum, I like Velocity Platinum for the following reasons:

1. It supplements the Qantas network in areas like USA (on Delta and Virgin America) and New Zealand (NZ domestic).

2. The additional 25% bonus on VA flights/codeshares can be lucrative.

3. The 6pts/$ on Agoda bookings is fantastic, especially because it gives extra coverage outside SPG/Hilton, the rates are always in AUD and most of the rates are refundable.

4. I've found that it's rather easy to retain VA Platinum status. One return long-haul Etihad (which I prefer to EK) business class booking can earn 70% of the required 800 status credits for Platinum retention. The rest is easily earned through domestic flexi fares booked to redeem the 4 complimentary upgrades and a couple of trans-Tasman trips.

5. I find Velocity points can be more valuable than QFF points, and it's also useful that they can be converted to SQ KrisFlyer points.

01 Mar 2016

Total posts 3

Can someone clarify "1 guest (inclusive of children)"? Does this mean as the VA Gold one can only bring one extra guest, where a child is counted as a guest too?

10 Jul 2018

Total posts 106

Yes, that's exactly what it means :)

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