Status support Reversal

12 replies

demyan

Member since 07 Apr 2021

Total posts 1

Did anyone have their Qantas status support credited only to have it Reversed a week later ? Now a mere 10 status points added ?

Why ??

BNE0077

Qantas - Qantas Frequent Flyer

Member since 08 May 2013

Total posts 23

Yes, noticed mine had been reversed this morning... probably a system error issue....or its a small nudge to go to NZ 15 times before 31 March 2022 to retain WP :)

Tallfont

Member since 30 Jul 2018

Total posts 8

Yes, 500 in and then reversed out a few days later. Called Qantas and they blamed it on an IT error. Only eligible points for rollover were from flying or some on ground earnings. Looks like I am going to get back 22 status credits from a BP promotion last year.

I said that I returned to Australia on 18th March 2020 and haven't been able to fly anywhere due to this pandemic and hence earn any status credits. Basically I cannot see how anyone could have got anywhere near 500 (at Platinum) to rollover to the next membership year. Almost false advertising.

BNE0077

Qantas - Qantas Frequent Flyer

Member since 08 May 2013

Total posts 23

Ouch! the sense of humor cheer squad is out.... LOL!

BNE0077

Qantas - Qantas Frequent Flyer

Member since 08 May 2013

Total posts 23

The QF website specifically calls out the gifting of "50% of your annual Status Credits needed to keep your status"... full line below:



My status end date is 31 January 2022 or 28 February 2022, am I eligible for the status extension?

No. Only members with a status end date between 31 March 2021 and 31 December 2021 (inclusive) are eligible for the status extension. To support your ability to retain your status in 2022, you will still be gifted 50% of your annual Status Credits needed to keep your status as part of the Status Credit Boost as previously announced.

Originally Posted by Tallfont

Yes, 500 in and then reversed out a few days later. Called Qantas and they blamed it on an IT error. Only eligible points for rollover were from flying or some on ground earnings. Looks like I am going to get back 22 status credits from a BP promotion last year.

I said that I returned to Australia on 18th March 2020 and haven't been able to fly anywhere due to this pandemic and hence earn any status credits. Basically I cannot see how anyone could have got anywhere near 500 (at Platinum) to rollover to the next membership year. Almost false advertising.



Last editedby BNE0077 at Apr 07, 2021, 12:57 PM.

vitorsyd

Member since 04 Jun 2018

Total posts 16

I’m on the same boat, QF Silver with March membership anniversary. Qantas had initially credited 100 SC to my account that were subsequently reversed and replaced with 50 SC yesterday. Assuming the support gift was 50% of SC needed to retain status after March 2022 as per quote in @BNE007’s post above, I should expect 125 SC, neither 100 SC nor 50 SC. Perhaps QF intends to gift it in instalments like they did last year.

anonymous

Member since 24 Dec 2013

Total posts 111

Originally Posted by vitorsyd

I’m on the same boat, QF Silver with March membership anniversary. Qantas had initially credited 100 SC to my account that were subsequently reversed and replaced with 50 SC yesterday. Assuming the support gift was 50% of SC needed to retain status after March 2022 as per quote in @BNE007’s post above, I should expect 125 SC, neither 100 SC nor 50 SC. Perhaps QF intends to gift it in instalments like they did last year.

You would have already received the free 125 SC last July.

If you earned SCs on your own over the past year then up to 100 SC will be rolled over this year. Presumably you only earned 50 SC on your own over the past year so that is all that was rolled over.


kanga9999

Member since 09 Apr 2017

Total posts 41

I'm confused too.

Had 500 status credits added then removed. And then 60 s/c's added as part of the status support - status credit rollover. As I only earned 40 status credits via flights, I am not sure why the extra 20.

Flummoxed and won't be surprised if they get removed. Meanwhile, they have stuffed up the renewal on my money card. Maybe they were sympathy status credits?

Nah....

vitorsyd

Member since 04 Jun 2018

Total posts 16

Thanks for the clarification @anonymous. I indeed flew 50SC last membership year, but had 205SC expired at the end of the membership year, so received a total of 155 SC through different boost schemes in the course of 2020. 125 of which were in a single transaction (50% of SC needed to retain Silver) and then monthly instalments of 5 SC for 6 months... One possible explanation is that QF changed their strategy and rather than gifting SC, they renewed membership based on number of flights booked after November/2020 and flown before the end of the membership year...

vitorsyd

Member since 04 Jun 2018

Total posts 16

On a second thought since it happened on the 1st of April, maybe it was a QF April fools joke!

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 438

Same with me. My Platinum has been renewed for 12m and I thought with the 500 SC's and the possibility of ANZ travel only then I was a good chance of retaining status - not now though...

Clancy

Qantas - Qantas Frequent Flyer

Member since 31 Jan 2016

Total posts 66

I'm happy to keep on hoping (pretending) that all will be good as I have flow about 10 sectors and will also be able to take part in the most recent Qantas extension from November (?):

What new status support is Qantas providing?
Eligible members who reside in Australia or New Zealand who are unable to achieve the Status Credits needed to retain their status will receive a 12-month status extension provided that before the end of their current Membership Year, they simply make at least one new eligible booking for travel before the end of 2021.

Additionally, Qantas will rollover accrued Status Credits for eligible members up to a maximum amount, from their eligible Membership Year to help kick-start their new Membership Year.

turner773

Qantas - Qantas Frequent Flyer

Member since 03 Mar 2014

Total posts 18

Originally Posted by Clancy

I'm happy to keep on hoping (pretending) that all will be good as I have flow about 10 sectors and will also be able to take part in the most recent Qantas extension from November (?):

What new status support is Qantas providing?
Eligible members who reside in Australia or New Zealand who are unable to achieve the Status Credits needed to retain their status will receive a 12-month status extension provided that before the end of their current Membership Year, they simply make at least one new eligible booking for travel before the end of 2021.

Additionally, Qantas will rollover accrued Status Credits for eligible members up to a maximum amount, from their eligible Membership Year to help kick-start their new Membership Year.

Frequent flyers with a membership year ending March 31 have already had their 12 month extension and given their status rollover. In my case, almost 500 status credits, but many have not been able to fly in the past 12 months so had nothing to rollover (see previous comments). These frequent flyers (if platinum) need to earn the usual 1200 status credits through flying before March 2022, despite border closures still being in effect.


Last editedby turner773 at Apr 10, 2021, 09:30 AM.

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