Malaysia Airlines closes Kuala Lumpur lounges for upgrades

By Chris Chamberlin , May 11 2017
Malaysia Airlines closes Kuala Lumpur lounges for upgrades

UPDATE | Malaysia Airlines is temporarily closing two of its home hub lounges in Kuala Lumpur as it completes extensive refurbishment works to breathe new life into the spaces.

MAS' regional Golden Lounge in KLIA's Main Terminal is up first – primarily used by passengers on shorter international flights such as to Singapore – closing its doors from May 12 until August 15 2017, with eligible passengers instead directed to the airport's Satellite Terminal for lounge access.

There, business class guests and Oneworld Sapphire/Emerald frequent flyers (including Qantas Gold and Platinum cardholders) can choose to visit either Malaysia Airlines' international Golden Lounge (open 24 hours) or the Malaysia Airport CIP Lounge near gates 31-37 (open 6am-10am and then 6pm-10pm).

AusBT review: Malaysia Airlines Golden Lounge, KLIA Satellite Terminal

Under Oneworld's lounge access rules, a third option is also available in the Cathay Pacific First and Business Class Lounge: again found in the Satellite Terminal, which is accessible from the Main Terminal via Aerotrain.

Malaysia Airlines' domestic Golden Lounge will also be shuttered from June 2 until August 15 2017, but as these passengers cannot access the airport's international departures area where the other lounges are located, a temporary lounge space will be created at gate B3.

There, lounge-eligible travellers will find light refreshments available along with dedicated seating, wireless Internet, newspapers, magazines and flight information screens.

Toilets, showers and prayer rooms won't be offered within this temporary space, although the nearest restrooms can be found just outside the gate area, with the closest prayer room aside the Malaysia Airlines Gate A transfer desk.

Refurbishments to these lounges were originally due for completion by "late 2016", being approximately eight months behind schedule.

PREVIOUS | Qantas partner Malaysia Airlines will reinvigorate its business class and first class airport lounges in Kuala Lumpur and at London’s Heathrow Airport over the coming year with an all-new design and premium amenities for business and high-end leisure travellers.

Central to the Golden Lounge upgrades are new demonstration kitchens, where chefs will whip up Malaysian and international gourmet dishes while interacting with guests and customising meals to their personal tastes.

Joining that is a “bistro service” in the business lounges and a revamped fine dining experience in the Kuala Lumpur first class lounge, with all locations also receiving faster wireless Internet and additional universal power sockets, allowing visitors to easily recharge their devices without an adaptor.

Adopting a design created by internationally-renowned firm Duoz – the same company behind the Ritz-Carlton Kuala Lumpur and the Marriott Sydney Harbour at Circular Quay – guests will notice patches of greenery for a touch of colour throughout.

“Delivering a holistic experience for our guests which starts from the lounge lies at the heart of the redesign,” said Malaysia Airlines’ CCO Paul Simmons.

“We want the space to encapsulate the richness of travel with the airline, a luxurious contemporary Malaysian style that our guests will be able to experience when they enter any Malaysia Airlines Golden Lounge around the world,” Simmons added.

Malaysia Airlines’ regional and domestic lounges at Kuala Lumpur will be first with the new design and amenities by late 2016, followed by the international business and first class lounges in the KLIA Satellite terminal and also the airline’s London Heathrow lounge in mid-2017.

The carrier’s ambitious lounge overhaul follows the debut of all-new business class seats on Malaysia Airlines’ Airbus A330 flights between Australia and Kuala Lumpur, with the fully-flat seats fitted to all MH A330s by late September this year.

Reviewed: MAS' new Airbus A330 business class, Kuala Lumpur-Sydney

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Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller, and lives by the motto that a journey of a thousand miles begins not just with a single step, but also a strong latte, a theatre ticket, and later in the day, a good gin and tonic.

Qantas - Qantas Frequent Flyer

26 Jun 2014

Total posts 38

Hooray! The current lounges in KL are very dissapointing. A bit hanger like, and with inconsistent service - no real co-ordination of inadequate shower facilities, and food that ranges from edible to abominable. It was the only downside to excellent flights partially in their A380 between Sydney and London, at an extremely competitive price.

Qantas - Qantas Frequent Flyer

31 Aug 2015

Total posts 126

This looks excellent. Along with the new Business Class seats, I look forward to visiting the lounge when I travel to KL again.

Qantas - Qantas Frequent Flyer

02 Jul 2011

Total posts 1390

Hooray indeed, although I would have been doing the International Satellite lounges first, the Regional/Domestic lounges have always been OK in my experience

Qantas - Qantas Frequent Flyer

04 Nov 2011

Total posts 350

Really? I find the regional lounges by far the worse. The bathrooms particuarly are simply terrible.

That's great that they've got a plan.

What they need to work on is implementation and follow-through. I don't think MH has been good at those things the past.

As part of ensuring effective and timely implementation, I hope they are having a good look at their procurement procedures and vendor assessment/management. If you hire numbnuts, you're going to get a crap results no matter how lovely the plan and designs are.

08 Mar 2013

Total posts 28

Pity the man behind this turnaround - christoph mueller has just resigned. 

Virgin Australia - Velocity Rewards

19 Feb 2014

Total posts 451

I have a gut feeling that, after the re-structure and concentrating on what counts, this is going to be an exceptional airline in the future.

Thai Airways International - Royal Orchid Plus

16 May 2011

Total posts 116

Any news on the MEL lounge? Would love to see that lounge get a total revamp as its quite dire, and has been for a while now. I think it was mentioned before that the lounge will also get revamped alongside LHR and KUL.

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1227

Just use the Qantas lounge in MEL.

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Which itself needs TLC. Better still a new lounge period. 

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1227

A long overdue but nevertheless welcome announcement.

15 Jan 2013

Total posts 38

Hi there

Are there any updates on this?  Has the domestic-regional renovation program started?

24 Mar 2016

Total posts 13

Hey Chris


Could you please provide an update on the Golden Lounge upgrades? Has the work been completed / delayed? I am in KL next week and possibly again in July.

Thanks

Mal
Mal

14 Jun 2013

Total posts 360

PerthFlyer if you're going to be in KL next week you'd be better off contacting MAS about this rather than expecting AusBT to answer your questions as if they are an on-demand travel advisory service. Maybe you can even check this when you are in KL and report back here.

15 Jan 2013

Total posts 38

Hey PerthFlyer - any updates on the lounge upgrades?

24 Mar 2016

Total posts 13

No work had taken place while I was there however there has been a press release from Malaysia Airlines and it appears that work is commencing very soon - https://www.malaysiaairlines.com/my/en/travel_advisory/golden-lounge-upgrading-works.html

Tip to Paul Simmons: Focus on execution. Malaysian contractors aren't good on detail and finesse. Keep the heat on and get it done till it's right. 

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1227

A little annoying there are no shower facilities in the interim if you are travelling domestically.  A shower always helps when you are coming off a long-haul journey before you connect to your final domestic destination.

15 Jan 2013

Total posts 38

Woo hoo!  Overdue but finally happening, looking forward to checking out the new facilities in September! 

Qantas - Qantas Frequent Flyer

04 May 2016

Total posts 3

I'm flying through KUL on my way to Shanghai on the weekend.... what's my best option for 5 hrs lounge time...International Golden Lounge or Cathay?

14 Oct 2017

Total posts 2

I'm travelling Dec-Jan for holidays and will have 4.30hr stopover at KLIA on the way to Europe and 2.30hr stopover on the way back. Noticed that the Golden Satellite Intl lounge where I could access showers in the First Class section will now be closed during that peak travel time. Seems that the Regional Lounge may have showers (Cathay don't) and because the Regional lounge is smaller, I can just see the queues now :0) ... as a OneWorld FF (Emerald), can I use the Emirates Lounge when travelling on a OneWorld partner airline (Malaysia Air)? Thanks.


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