No, Japan Airlines isn’t ‘renting’ pyjamas to business class flyers

Most travellers love inflight PJs, but probably not enough to pay for them by the hour…

By David Flynn, October 3 2023
No, Japan Airlines isn’t ‘renting’ pyjamas to business class flyers

Early October saw Japan Airlines reveal the shape of its next-generation first class and business class suites designed specifically for the Airbus A350, which will launch as JAL’s flagship between Tokyo and New York in mid-November.

As expected, the Oneworld member went for six spacious fully-private first class suites, while also adding doors to its business class suites.

Japan Airlines' new A350 business class cabin.
Japan Airlines' new A350 business class cabin.

Another trait migrating from first to business is the in-suite wardrobe: each business class passenger will find space for hanging their jackets concealed behind a sliding panel next to the 24” HDTV screen.

Japan Airlines' A350 business class suites include this handy hidden closet.
Japan Airlines' A350 business class suites include this handy hidden closet.

With the door to your suite closed and your moment chosen (maybe when everyone’s eating dinner or watching a movie), it’s possible those 1.3m-high partitions could provide enough privacy from prying eyes for you to quickly shimmy out of your clothes and into soft cotton pyjamas from Japanese sleep brand Uchino before stretching out on the 2m lie-flat bed.

Inside Japan Airlines' new A350 business class suite.
Inside Japan Airlines' new A350 business class suite.

However, the Japanese flag-carrier’s press release surprised many when it said these PJs would be rented to business class passengers, rather than given away as is the case with other airlines.

Specifically, JAL stated there would be “a rental service for inflight relaxing wear” – conjuring images of high-flyers ponying up a rental fee and,maybe even a refundable deposit before their flight or on board.

Was this bold new approach in the name of sustainability, with rented PJs then recycled by Uchino into other garments and accessories? Or were we seeing a simple commercialisation of sleepwear?

Uchino will supply this set of "inflight relaxing wear" for JAL's A350 business class passengers.
Uchino will supply this set of "inflight relaxing wear" for JAL's A350 business class passengers.

It seemed consistent with JAL’s previous announcement that travellers to Japan can now rent a complete wardrobe for the duration of their stay in the country.

Depending on the number of items included, rentals run anywhere from ¥4,000 (A$42) to ¥7,000 ($A72) for a two-week capsule wardrobe with a mix of pieces in seasonally-appropriate casual and smart casual styles.

Dubbed “Any Wear, Anywhere”, the initiative is running on a trial basis through to August 2024 and is less about saving travellers the bother of packing (and the ever-present risk of lost luggage) and more about reducing the weight of JAL aircraft to cut down on carbon emissions (which would also reduce fuel burn and the fuel bill, although no promise this would result in cheaper airfares).

Was renting pyjamas set to become the next step in saving the planet, one piece of clothing at a time?

Choose your moment, close the suite's doors and quickly change into or out of your PJs...
Choose your moment, close the suite's doors and quickly change into or out of your PJs...

Curious for more details, including how much travellers would have to pay and what would be the post-flight fate of pyjamas that have just been slept in, Executive Traveller looped back to Japan Airlines.

And JAL’s response was quite unexpected. It turns out the English version of the press release suffered a translation error from the original Japanese text, where the Japanese expression for ‘loan’ – as in, the pyjamas being lent to passengers during the flight - was translated as ‘rent’.

An apologetic JAL spokesperson confirmed the PJs “will be free of charge”, and added that the airline has now updated its press release and website accordingly.

However, this left just one wrinkle in The Case of the Sky-high Sleepwear: they’re truly being loaned to business class passengers, who will have to give them back at the end off the flight? They can’t keep them, perhaps to use the hotel or at home, as is the case when other airlines such as EVA, Starlux, United, Virgin Atlantic, Qantas and Qatar Airways?

“That’s correct”, the spokesperson affirmed. Towards the end of each JAL A350 flights, the business class cabin crew will collect all of the sleepwear.

And then they will be recycled? Not quite: the airline says they will be “washed and lended” out again.

Qantas - Qantas Frequent Flyer

18 Feb 2015

Total posts 124

I get that it might not sound appealing at first glance, however when you go to a hotel and use the towels do you expect brand new ones every time? I think its fine and possibly a smart move in a sustainable world.

MY
MY

23 Jun 2022

Total posts 1

Perhaps not so unusual for the Japanese. Some Japanese hotels provide a set of pyjamas for use every night. Which are washed and provided to the next guest. 

30 Nov 2016

Total posts 21

They're also likely to be higher quality than those offered on the likes of QF given they will want them to be washed and used over again. Anyone who has taken QF PJs home knows that they only last a couple of cycles before they are stretched and thinned meaning they need to be binned anyways. 

Qantas - Qantas Frequent Flyer

22 Feb 2020

Total posts 11

Mine have lasted for quite a while (but not long enough that I would have been happy to purchase them)

04 Dec 2013

Total posts 154

Makes sense.  I stopped hanging on to airline pyjamas years ago.  No point taking just because they're there.

Virgin Australia - Velocity Rewards

08 Jul 2014

Total posts 59

JAL already does this for the cardigan-like garments they offer business class passengers (which are very comfortable and relatively substantial) - a much more sustainable solution than throw-away PJs. 

P1
P1

24 Apr 2017

Total posts 80

So now they will be offering "second hand" sleepware in business??

No thanks, sounds extremely "downmarket" and somewhere I won't be going...

It seems to me like a very sound and progressive idea which I hope works well for them.

25 Jun 2018

Total posts 45

Makes sense to me.  Just flew JAL SYD-HND-JFK with an overnight at Royal Park hotel inside HND.  Pyjamas & everything else provided, although my Wife & I did unpack our own hairbrushes.   

One thing slightly ‘off topic’ though.   JAL offers dine at anytime, but if you didn’t dine when main meal is served, your choice may not be available later.  My Wife missed out, and had to settle for a snack instead of a main course.

26 Sep 2020

Total posts 14

I recently flew SYD-HAN-LHR and return in Business Class with ANA. They offered "rented" pyjamas at nil costs which I happily took. Essentially you are given pyjamas which you can't take home. 

QFF

12 Apr 2013

Total posts 1518

Big deal - if this is the case I will bring my own. I have full wardrobe of them from previous flights.

11 May 2016

Total posts 12

This was not quite new to Japanese airlines - I had once flown ANA in 2019 and also found out that the cardigan-like PJs were not given out for free and had to be returned back to FA by the end of the flight.

Rxm
Rxm

Jetstar Airways - Qantas Frequent Flyer

14 Jan 2017

Total posts 65

Let’s not pretend - it is cost cutting pure and simple. Ticket prices are inclusive of pj’s, you are paying for them. Now ticket prices have only been going up while the inclusions have been cut. Do the math. 

After giving the subject some thought I suspect that the arrangement will be revised and the PJ given away or the idea binned altogether. To do otherwise generates I believe just too many negative reactions and online negative comments in such a competitive market. 

The savings generated by collecting and laundering the PJs cannot be great. all in all not the best idea that JAL has ever had ! 


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