Qantas Club members lose access to Singapore lounge until September

By David Flynn, July 6 2018

Continued over-crowding at the Qantas Singapore Lounge will see all Qantas Club members redirected to the nearby SATS Premier Lounge until September, although they'll pocket a bonus 5,000 Qantas Points for the inconvenience.

As previously detailed by Australian Business Traveller, Qantas has already been turning away Qantas Club members and some Gold-grade frequent flyers during evening peak periods.

The airline is now looking for a longer-term solution to cater for the increasing number of passengers using the lounge in the wake of Singapore replacing Dubai as the stopover for London flights, which could see an expansion of the lounge along with the creation of a dedicated first class wing.

In the meantime, the upgrading of the daily QF81/QF82 Sydney-Singapore flight from an Airbus A330 to the mighty Airbus A380 superjumbo across July and August has only added to the pressure on a lounge that's already bursting at the seams.

As a result, all Qantas Club members travelling from Singapore in July and August – and at all times, not just during the busier evening hours – will be sent to the SATS Premier Lounge and have 5,000 Qantas Points credited to their Qantas Frequent Flyer account.

Singapore's T1 SATS Premier Lounge
Singapore's T1 SATS Premier Lounge

The airline has said it will contact those Qantas Club members prior to the departure of their flight.

Passengers holding a complimentary Qantas lounge invitation – including Qantas Silver frequent flyers – will also be sent to the SATS lounge but won't receive any bonus Qantas Points.

AusBT review: SATS Premier Lounge, Singapore Changi T1

This arrangement should also reduce the likelihood of Qantas Gold frequent flyers being turned away from the Singapore lounge during the busiest periods, although a Qantas spokesperson tells Australian Business Traveller that "during evening peak periods, our lounge hosts may still use their discretion in redirecting passengers to an alternative lounge... to ensure a comfortable experience for everyone."

In addition to the SATS Premier Lounge, eligible Oneworld frequent flyers can also be redirected to the adjacent British Airways lounge.

The British Airways Singapore Lounge at Changi T1
The British Airways Singapore Lounge at Changi T1

This is also an option for business and first class passengers, along with Qantas Gold, Platinum and Platinum One-grade Qantas Frequent Flyer members, seeking to escape the crowded Qantas lounge.

The British Airways Singapore Lounge at Changi T1
The British Airways Singapore Lounge at Changi T1

Photos: Inside British Airways’ Singapore lounge

Another alternative for that same set of Qantas passengers is Emirates' Singapore Lounge, found above Gate C1 and a short stroll from the Qantas lounge.

The Emirates Singapore Lounge at Changi T1
The Emirates Singapore Lounge at Changi T1

"We know our customers look forward to their time in the Qantas lounges, so we apologise that we are unable to accommodate our Qantas Club members during this period," the spokesperson said.

Qantas has already squeezed an extra 40 seats into the existing lounge's floorplan, and the spokesperson said the airline is "exploring a number of options to cater for the increasing number of passengers utilising our Singapore lounge, including the possibility of more space."

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

reeves35

reeves35

24 Aug 2011

Total posts 553

You can't imagine this situation will be resolved by September. I would assume that, come September, the arrangement is either extended (though I doubt the 5000 pont arrangement would continue) or QF makes an announcement that Qantas Club membership no longer includes any lounge access in SIN.

In the longer term, I can't really see how the existing lounge can be extended unless an existing lounge exits and gives up the space. Maybe the solution will be to create a Qantas Club, with downgraded features) elsewhere in T1 for Qantas Club and Gold FFs and make the existing lounge a Business Lounge for Platinum, J&F class only in the same manner as that which operates in domestic terminals in AU.

Kinkade

Kinkade

Qantas - Qantas Frequent Flyer

30 Dec 2016

Total posts 15

As a QFF Gold I'd be pretty miffed to be relegated to a qantas club lounge instead of the normal international lounge

AJW

AJW

16 Nov 2011

Total posts 511

There are no international Qantas clubs so no chance of relegation to the Qantas club. Which interestingly is what you would be using domestically as a qantas gold.

Kinkade

Kinkade

Qantas - Qantas Frequent Flyer

30 Dec 2016

Total posts 15

Of course I know that I’m just replying to the suggestion by reeves35

Maybe the solution will be to create a Qantas Club, with downgraded features) elsewhere in T1 for Qantas Club and Gold FFs and make the existing lounge a Business Lounge for Platinum, J&F class only in the same manner as that which operates in domestic terminals in AU.’


Also interestingly international flights are much longer and more tiring with much more potential for extended delays so it’s nice to have a higher standard of space to relax in.

AJW

AJW

16 Nov 2011

Total posts 511

Sorry didn’t notice you were reply to the post above.

In relation to that post if they are going to create a new lounge then it should be a first/emerald lounge and leave the current one to business, gold and club members. That would solve all the gripes people have about Singapore.

Kinkade

Kinkade

Qantas - Qantas Frequent Flyer

30 Dec 2016

Total posts 15

Absolutely, the provision for first in Singapore is pretty poor, just some reserved loungers

Ladtsmt

Ladtsmt

23 Jul 2017

Total posts 30

The offer for first class passenger in the Singapore lounge is appalling. A row of seats against the windows and extremely poor lighting.

Mightyreds

Mightyreds

Qantas - Qantas Frequent Flyer

09 Feb 2015

Total posts 266

I cannot see Qantas declining lounge access for QC members and not providing them with an alternative lounge. This just will not happen.

JTG

JTG

Singapore Airlines - The PPS Club

11 Jul 2014

Total posts 40

I am curious if Qantas could relocate to Terminal 4 in the long term. Cathay use this terminal so there would be a One World partner. There is probably more space there to create a new flagship lounge. I don't know if any gates can cater for an A380, or if they can be upgraded to cater for the A380. I imagine it is an option worth exploring

Bob Burgess

Bob Burgess

13 Sep 2016

Total posts 184

Any terminal move at Singapore would also need to include Jetstar Asia, if Qantas was looking at a new terminal you'd think they would have already gone for T4 before it opened. If Qantas is going to change terminals I would put money on T5 which is still many years away.

Karl

Karl

10 Apr 2016

Total posts 13

This would be highly unlikely. Cathay have no connections with other OneWorld partners. Qantas has JAL, Finnair, Jetstar, etc, etc, that are all in T1.

cambriamarsh

cambriamarsh

QF

02 Nov 2012

Total posts 36

I don't believe no lounge access for QP members is acceptable. This is a major QF destination, QF have a lounge here so QF must provide the contracted service here, either directly or via 3rd party such as SATS or EK.

AJW

AJW

16 Nov 2011

Total posts 511

They are being provided an alternative.

Ladtsmt

Ladtsmt

23 Jul 2017

Total posts 30

As a platinum flyer, I'll take the 5000 points and go to SATS or the BA lounge. The Qantas one is horrid, even though the staff work hard to make it as good as they can.

cambriamarsh

cambriamarsh

QF

02 Nov 2012

Total posts 36

Sorry should have been clearer that i was referring to the period after September. We will see what the future brings.

NigelH

NigelH

30 Oct 2017

Total posts 4

Agree, but would also add that SATS is not really a comparable alternative. People have paid in good faith and sould be serviced as such. Qantas have over reached and it’s a poor brand experience.

Mightyreds

Mightyreds

Qantas - Qantas Frequent Flyer

09 Feb 2015

Total posts 266

Qantas have definitely dropped the ball in Singapore when it comes to the lounge and the chronic overcrowding issues.

levelnine

levelnine

27 Apr 2017

Total posts 39

Exactly. It is completely unacceptable. They should have come up with a method of addressing this issue before they switched from DXB to SIN. It was completely foreseeable.

Lps988

Lps988

20 Jan 2017

Total posts 33

100% agree with the above, you only have to go back to when this was first announced and the articles on this site to know judging from all the comments this is exactly what was going to happen.

Feel sorry for the QC members that have to miss out due to Qantas' huge oversight.

daniesut

daniesut

Qantas - Qantas Frequent Flyer

15 Sep 2016

Total posts 13

Qantas cant move to T4 "yet", its fully automated checkin, baggage, etc - QF system cant handle that yet....

Plus OW partners are all at T1, etc - EK, BA, etc - would make transfers more complicated

Word on the street is they are working with EK to leverage their lounge going forward.....btw, Plats and above can use it now!

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2949

Access to the Emirates Lounge in Singapore is available to Qantas Gold and above plus Qantas business class, not Platinum and above.

daniesut

daniesut

Qantas - Qantas Frequent Flyer

15 Sep 2016

Total posts 13

Oops, my Bad - thanks Chris - correct Gold and above...

Davedownunder

Davedownunder

19 Aug 2011

Total posts 52

Found out the hard way that on my flight to Phuket on Jetstar booked as a QF flight number and having Platinum cant use either the BA or Emirates lounges. The Qantas lounge manger showed me the fine print that access only available if flying on a Qantas operated aircraft.

i get the impression Qantas is taking the easy route when selling QF code share on Jetstar and not putting their hand in their pocket and ensuring at least some recognition they sold a QF flight.

The solution to the problem (which Qantas will never know) is to use Malaysian instead.

AJW

AJW

16 Nov 2011

Total posts 511

Code shares all work much the same way. Unless the operating airline is a OneWorld airline you get the Qantas lounge or nothing.

Not quite sure the relevance to this discussion though, because you would have got Qantas lounge access.

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Move back to DXB for the LHR flights. No issue with Lounges there. I'm in a minority who preferred the DXB stop

featheast

featheast

22 Mar 2013

Total posts 26

i don't know why people downvote this comment, but i prefer DXB too.

David

David

24 Oct 2010

Total posts 2336

Might be because 'solve the overcrowding-at-Singapore- lounge issue by moving your hub back to Dubai' is far from a sensible solution..?

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Its not a solution, just wishful thinking. The lounge situation in Dubai is not a situation at all given the size of the Emirates lounges and plus the connectivity to Europe. We have an office in Amsterdam and so in the past QF1 and then an EK flight to Schipol. Now I have to trek to LHR and the complete pain of a transit at LHR. A cheap Easy Jet flight from say Luton to AMS is not possible given the hassle of getting there from LHR. Moving to SIN is fine but ask all professionals travelling, the lounge and stop is a place to freshen up and not a destination in its own right. SIngapore is a fine lounge but it has issues with space as is evident.

stmaus

stmaus

Virgin Australia - Velocity Rewards

20 Nov 2017

Total posts 103

Don't fly QF then. Simples.

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

One World and the fact that 65 % of my flying is to the US and balance to HK, Singapore and London. QF are the best choice for my travel needs. CX is next best to all these places but have to route through HK.

devilish

devilish

06 Jan 2015

Total posts 71

In this case, why on earth are you flying QF?

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Spend much time in the US as well. Direct to DFW and then NY. QF is quickest. Otherwise CX or AA to stay within One World.

David

David

24 Oct 2010

Total posts 2336

Nick, is there a reason your company can't book you on a QF8xxx codeshare with Emirates? That way you'd have a better connection via Dubai compared to backtracking via London on QF1, plus you'd earn a full serve of Qantas points and status credits.

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Good point. QF don't make it cost effective to book EK shall we say. EK metal always is more expensive on a QF8xxx Code. My problem is more the trans Pacific and staying within One World. QF and AA are the only realistic choices especially to DFW where we do some work. Otherwise a trek to LAX and then across or some crazy routing on CX via HK. May start to build up status on Star Alliance with ANZ and SQ. All of this for decent lounge access and a shower! First world problems!

crosscourt

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 351

Seriously? Awful airport and the EK first lounge is soulless, the showers might as well be saunas etc etc. So glad QF changed. Hate DXB.

traveller99

traveller99

18 Nov 2015

Total posts 106

I much preferred the DXB stop.

I flew LHR to SYD earlier in the year. It's great getting a good sleep from DXB to SYD. Versus about a 6 hour flight from SIN to SYD and arriving at 5:30am.

Plus the Emirates lounge at DXB cannot even begin to be compared to the QF Lounge at SIN.

Tommytravels

Tommytravels

05 Feb 2014

Total posts 31

Is this a blanket refusal of entry? We're on the relatibely early Perth flight at 6.40pm which means we normally get to the Club around 4pm and vacate by 6pm. When we get there the place is usually just about empty and starts to get busier around 5.30pm. I pay a lot of money for my membership and I want to be able to use it, especially in Singapore.

Doubleplatinum Banned

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

07 Feb 2013

Total posts 558

I'd hardly classify QC membership 'a lot of money'.

Tommytravels

Tommytravels

05 Feb 2014

Total posts 31

Depends how much you earn and how out of touch you are with the cost of living. Not all of us are corporate high flyers and platinum elites who haven't got a clue...

mviy

mviy

05 May 2016

Total posts 527

When you're not flying enough for SG or above status, QP membership is a significant amount of money per lounge visit. Getting access to the QF lounge on a flagship route isn't a lot to ask for.

David

David

24 Oct 2010

Total posts 2336

Tommy, QF says this applies "at all times for Qantas Club members during July and August", not just peak periods, although of course there's no harm in asking nicely at the front desk.

Warrior

Warrior

06 Apr 2018

Total posts 4

5,000 points for every visit sounds like good compensation to me.

Zaps1971

Zaps1971

Qantas - Qantas Frequent Flyer

18 Aug 2014

Total posts 76

Typical kick in the guts to Qantas members & got to feel sorry for the silver members double kick in the guts.

AJW

AJW

16 Nov 2011

Total posts 511

What is the practical alternative?

Ozmichel

Ozmichel

Qantas - Qantas Frequent Flyer

18 Jan 2017

Total posts 11

I'm with Nick Sydney 2 and featheast.
Give me Dubai anytime

crosscourt

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 351

No thanks. Don't like the city and like the airport even less.

timster

timster

04 May 2016

Total posts 34

Yet another data point in the decade-long devaluation of QP membership rights .... while incongruously the membership price continues to inflate.

Joe

Joe

03 May 2013

Total posts 387

Who are we kidding. Both the SIN and HKG lounges were indeed pubs from the outset. They are not relaxing lounges by any means. Loud, cold, concrete floors, kids etc....not to mention the QF obsession with alcohol mentality adding to the 'experience'.

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Pubs? A bit harsh but I see your point. Certainly positioning a gin bar (London) as the centrepiece probably gives the wrong impression. Same with the OW at LAX TBIT. Nice bar though. You don't find that type of emphasis in the other lounges or certainly those that I use often (AA when in the US).

Ifly2

Ifly2

Qantas - Qantas Frequent Flyer

08 Jun 2018

Total posts 5

I am so sick of Qantas Club Members, who PAY THEIR OWN MONEY getting kicked in the guts by Qantas!!

mviy

mviy

05 May 2016

Total posts 527

I'm far more interested in maintaining Gold or above status than paying for QP membership especially with all this devaluing.

At both my main overseas destinations the lounge I prefer to use QP won't get me into, whereas my QF FF status will.

QF LTG is a goal worth aiming for if you can reach it.

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

What an out of touch statement. If you're paying for QC membership, then I sincerely doubt you're somebody that can achieve QF LTG.

mviy

mviy

05 May 2016

Total posts 527

As QP benefits get eroded status runs to get SG may be more attractive than paying for QP membership. It depends on your personal circumstances and how much value you put on benefits.

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

Another outlandish remark. A QC membership is $540. The cheapest SG run currently is about $6k and requires advanced planning. There's a lot of mental gymnastics to be done there to find common sense in that logic.

mviy

mviy

05 May 2016

Total posts 527

You can get SG for a lot less than $6k and the status run would be the additional flying over what you'd do anyway, not the full 700 SC to obtain / 600 to retain.

If you time things right with Double Status Credit offers the cost isn't so bad.

If you get SG your QP membership is paused till you drop back to Silver and then however long you had left resumes leading to a new date for membership renewal.

Carrots

Carrots

Virgin Australia - Velocity Rewards

06 Oct 2017

Total posts 31

I'm not sure anyone who's paying for membership is likely to have the inclination or perhaps (in a non derogatory manner) the forethought of doing such a thing.

whoppersandwich

whoppersandwich

Qantas - Qantas Frequent Flyer

11 Dec 2017

Total posts 43

It really depends how much travel you do, I’ve costed runs for friends of mine who thought they couldn’t even reach silver. A double stat weekend and some creative routing was all that was needed to score SG. On top of their regular flying the out of pocket expenses equated to $300 and a whirlwind weekend in Cairns!

If you fly enough to consider a Club subscription I would implore you to see how far your dollar could take you on a status run.

AJW

AJW

16 Nov 2011

Total posts 511

It is a matter of time. A long time of course but still a matter of time.

Michael Kao

Michael Kao

Qantas - Qantas Frequent Flyer

06 Nov 2014

Total posts 339

Next time you go to a hospital for an emergency, you better hope that all the doctors and nurses are there working rather than flying trying to chase status.

There are hard working people out there that due to the nature of their job, that they can't be flying all the time to achieve any status. That doesn't mean they are any less loyal to QF. In fact, they are possibly more loyal (as many corporate high flyer had no choice but to fly QF because it's contracted with their company) and hence they purchased QC memberships so that every time they go on their hard earned holiday, they still fly QF.

matthew.byles

matthew.byles

Qantas - Qantas Frequent Flyer

26 Oct 2016

Total posts 1

Really have to wonder what Qantas thought would happen when they started routing QF1/2 through this terminal.

Basically a massive lack of foresight on their behalf!!

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

"Basically a massive lack of foresight on their behalf!!"

Oh they knew this was going to happen but there was no way they could resolve it quick enough and there is no way to expand the lounge short of relocating which takes 1 year minimum to achieve

bl812

bl812

Emirates Airlines - Skywards

11 Mar 2015

Total posts 184

business class lounges should be only available who really fly on business class-those with whatever status on economy ticket should use alternative facilities after all there is a huge price difference if you pay for your ticket-that would solve the issue at once-can spit on me but this is the truth-

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

QF SIN lounge isn't a "business class" lounge. Very few lounges are named as such either.

David

David

24 Oct 2010

Total posts 2336

Quite right, officially or at least internally these are 'premium lounges' rather than based on class of travel. The only true 'business' lounges are the domestic ones.

mannej

mannej

QF

21 May 2014

Total posts 24

Who is of more value to an airline? Those on a once in a lifetime J trip, or a high status flyer?

AJW

AJW

16 Nov 2011

Total posts 511

They are probably of equal value which is why the first ones out are paid qantas club members. If they don’t fly enough to get status then their membership fee isn’t really make up the short fall in terms of “value” to Qantas compared to someone with status or someone who has paid hard earned cash for J (or F)

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

What bollocks. Plenty of frequent flyers travel often in short-haul Economy which contributes very little in the way of status credits. My company forces me to fly cheapest possible which is where people find value with Qantas Club membership.

AJW

AJW

16 Nov 2011

Total posts 511

The qantas club membership is of value to you for sure, but by your own example you fly lots of flights that earn little in the way of status credits which means the monetary value to Qantas is not that high which was my point. Compare this to the money someone spends to attain status or to fly business or first. Who is of more value?

CP

CP

SilkAir - KrisFlyer

28 Mar 2017

Total posts 13

As a regular traveller to Europe and the south of France in particular, I will continue to fly a QF ticket on EK through Dubai for as long as that option exists. At least the F flyers are appropriately accommodated at DXB.

Glepat

Glepat

08 Jul 2018

Total posts 4

We fly to Amsterdam every yr on Qantas/ Emirates. It seems very unfair that there is no lounge in Amsterdam to accomodate Qantas club members, as it is a main Europe hub. Will that ever change?

AJW

AJW

16 Nov 2011

Total posts 511

Why on earth would there be a lounge in Amsterdam for Qantas CLUB members?

It may well be a hub airport, but it is not a hub for Qantas, they don't even fly there, nor is it a hub for Emirates. It is just another Emirates port and even Emirates cannot justify their own lounge, they use a 3rd party one.

No airline can provide what you want anywhere you may well want to fly.

Ifly2

Ifly2

Qantas - Qantas Frequent Flyer

08 Jun 2018

Total posts 5

...and for that bloke that said it was "cheap" to be a Qantas Club (paid) Member, it's $399.00 joining fee plus $540.00 per single year membership fee or $980.00 for every two years!! And WE get shoved out of Singapore - pathetic Qantas, just pathetic!!

BevanMcBevan

BevanMcBevan

Qantas - Qantas Frequent Flyer

01 Mar 2013

Total posts 135

Whoa, settle down people. We're back in Singapore! What in the world are you complaining about? Are you seriously trying to convince us you would take Dubai over Singapore? No thanks, I'll take Singer's any day.

mviy

mviy

05 May 2016

Total posts 527

I think flying via SIN is better than DXB (wish QF9 was A380 via SIN to LHR), but the EK lounges in DXB were pretty good. The food wasn't anything special imo, but boarding directly from the lounge was fantastic.

olliek57

olliek57

Qantas - Qantas Frequent Flyer

06 Jul 2018

Total posts 1

Wonder if many Gold FFers would be averse to being asked to use the Emirates or BA lounge? QC members without status don't have that luxury and at least the BA and EK lounges are of similar standard?

mviy

mviy

05 May 2016

Total posts 527

I don't think turning away higher end customers to provide access to customers spending less with QF is something that QF would think would make good Business sense.

Also lounge visits to Emirates, BA lounges probably cost QF considerably more than the SATS lounge.

Ryan K

Ryan K

Qantas - Qantas Frequent Flyer

30 May 2013

Total posts 303

Hopeless, Qantas. This is a terrible situation to have got themselves into and needs rectifying quickly.

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

As a QC member, I don't actually mind this. I don't drink alcohol and the T1 SATS Lounge is pretty good, fantastic even. Decor is good, seats are comfy, wifi is tolerable and the shower units are nice. The only frustrating part is I already have a Priority Pass but the extra 5k points is nice so happy to accept that.

Ofcourse as a permanent solution, it isn't good, but it's better than having lounge access removed entirely with no alternative

Sam P

Sam P

Qantas - Qantas Frequent Flyer

27 Nov 2016

Total posts 6

There has been RUMOURS going for a while that the Thai Airways Lounge in front of QF Lounge in SIN may vacate as Thai Airways may join SQ in either T2 or T3 and leverage on SQ lounges.. How accurate it is remains to be seen but credible given they are all *A

Marks2

Marks2

10 Jun 2018

Total posts 13

The Thai lounge is small, so it might be suitable for a dedicated F Lounge.

parishiltons

parishiltons

18 Sep 2015

Total posts 62

When you think about it, the primary driver for joining the Qantas Club is to access the QC lounge. Many people who are not road warriors who who choose not to consistently fly with a small range of airlines make the choice to pay for club access, hence the paid memberships. So prima facie, the highest priority for access should be for paid up QC members. Everyone else is eligible to enter because of the their class of travel and FF status and arguably should be subordinated to members.

AJW's comment "There are no international Qantas clubs so no chance of relegation to the Qantas club" is not correct. Check https://www.qantas.com/travel/airlines/qantas-club-lounge-locations/global/en?loungeCategory=qcLounge, which includes Singapore, amongst others.

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

Singapore is a Qantas Lounge, not a Qantas Club. AJW is correct.

parishiltons

parishiltons

18 Sep 2015

Total posts 62

Dear Cyphar and Hutch

I don't believe that AJW is correct. The link I provided in my post clearly goes to a page on the Qantas website that is addressed The Qantas Club>Qantas Club Lounges>International>Singapore.

It's quite clear.

hutch

hutch

07 Oct 2012

Total posts 1228

That is a odd logic to me. Yes, QC members (me included) are paying for a benefit, but a frequent flyer is also paying for it through a significant number of flights (and loyalty) and premium class passengers through the higher yields. It's not coming for free for anyone.

Then once you consider the $ value of those pax, the economy flying QC member isn't worth as much. No doubt QF should have done better planning to avoid this situation, but I give them credit for proactively having an alternative.

Also, AJW is correct. It is not a QC. QF has lounges overseas, but they are not called QC.

Marks2

Marks2

10 Jun 2018

Total posts 13

I've used both lounges several times. In my view they are roughly equivalent, and if offered 5000 points to use the SATS lounge, that tips it in favour of Qantas Club members. I'm really surprised that Qantas didn't approach it by offering the deal to J customers first, giving them first refusal, and then only offering the deal to Qantas Club members if the numbers warranted.

Phil Young

Phil Young

Qantas

22 Oct 2012

Total posts 263

3 weeks ago I was on QF1 SYD-LHR, arriving at SIN at about 2215. The QF Lounge was about 25% occupied on our arrival, rising to about 50% occupation after another 20 mins. I was very relieved, given all the recent gossip about overcrowding there.

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

You were on the tail end of flights. Be there between 4 - 8PM and it's packed.

tessacate

tessacate

13 Jan 2018

Total posts 1

Terrible planning on Qantas part and typical disregard of its loyal customers. Once again Qantas has downgraded its brand in a market with considerable competition.

danteg

danteg

Qantas - Qantas Frequent Flyer

18 Nov 2013

Total posts 14

The change for PER SIN flights from B737 to the much larger A330 twice daily isn't going to help the situation either.

Cyphar

Cyphar

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

AFAIK that's only seasonal. SYD - SIN upgrading the A330 to an A380 is going to be the real killer there

hutch

hutch

07 Oct 2012

Total posts 1228

PER - SIN is 1 daily A330

crosscourt

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 351

The way I read this line, it is not accurate/clear: "... from an Airbus A330 to the mighty Airbus A380 superjumbo across July and August .." The 380 is only up to 13/14 July then back to 330 before being a 380 all of August. I have just checked with QF. By saying "across July" is understood as the whole month which is not the case.

Madhatter49

Madhatter49

Virgin Australia - Velocity Rewards

11 Dec 2016

Total posts 43

I really don't get why the daily flights aren't staggered more throughout the day.

Sure i know that it's good to have flights close to each other for the connections, but a good example is QF2 and 82 departing within 2 hours of each other.

That's 2 out of the 3 A380's daily which contribute to the bulk of the passengers in the lounge I expect.

At least QF82 of those could easily be at a less crowded time of the day couldn't it?

anonymous

anonymous

24 Dec 2013

Total posts 83

Staggering flights across the day will just add to their costs - additional labour will be required across the whole network.

samson12

samson12

12 Oct 2012

Total posts 12

As a P1 flier, I now avoid QF lounges at all opportunity except Sydney Int. Brisbane Int, LHR, SG are all (in my view and experience, packed and unpleasant). I fly >120 times a year, and instead of the lounge being a respite / positive part of the experience, I now avoid and minimise at all opportunity. The product is just rubbish - for me.

DavidChan

DavidChan

Qantas - Qantas Frequent Flyer

25 Aug 2016

Total posts 13

Am also a P1 and 100% with you on this.

ChrisB

ChrisB

Qantas - Qantas Frequent Flyer

21 Mar 2018

Total posts 13

I’m another P1, and completely agree. I avoid any of the international Qantas, other than LAX and occasionally LHR... Even that tests my limits with how busy it gets

samson12

samson12

12 Oct 2012

Total posts 12

Yep, LAX is usually v good. I was there this week en route to NY, and it was excellent. Started my trip in BNE - and left the lounge immediately as it was heaving and horrible. Much more pleasant in the main terminal.

anonymous

anonymous

24 Dec 2013

Total posts 83

Qantas Club members are essentially a captive audience and is likely to remain loyal until their membership ends so it is quite cunning of Qantas to only apply these entry restrictions to them.

Michael Kao

Michael Kao

Qantas - Qantas Frequent Flyer

06 Nov 2014

Total posts 339

Although I must say, as a QC member, SATS lounge isn't that bad, on par with most business class lounge. I personally don't mind getting the extra 5000 points to be redirected to SATS lounge than remaining in an onvercrowde lounge.

DavidChan

DavidChan

Qantas - Qantas Frequent Flyer

25 Aug 2016

Total posts 13

As a P1, I've been consistently disappointed with the crowded state of the Qantas Singapore lounge over the past few years. If you are travelling a lot then a quiet haven prior to boarding is wonderful. Have previously used the BA lounge to escape the Qantas crowds but am worried it will now start to fill up also. Am sure that no-one will be sympathetic but I am disappointed at the lack of premium lounge options at T1.

newbieADL

newbieADL

Qantas - Qantas Frequent Flyer

07 Jul 2015

Total posts 40

I think you make a great and often overlooked point. For me the benefit of a lounge is somewhere comfortable and quiet to relax. I personally am not as bothered by the food/drink offerings, I don’t need a picture of a champagne glass for my Instagram.

For peace and quiet the QF SIN lounge is a failure and the BA lounge is a haven in comparison. Hopefully the BA lounge stays this way.

AJW

AJW

16 Nov 2011

Total posts 511

I used the BA lounge twice in the past month. First time London bound on BA16, where I found the Qantas lounge to be near empty and far less busy than the BA lounge. Was told wait for shower in BA was about 40 minutes, Qantas straight in.


Of course that time of night things are a little quieter in the Qantas lounge, as most of not all the Aussie bound flights had left and only QF1 to go which was an hour behind BA16.

On the the return flight on BA15 didn't even try the Qantas lounge, but again the BA lounge wasn't exactly what I would call tranquil.

msport2012

msport2012

Delta Air Lines - SkyMiles

14 Apr 2013

Total posts 314

I have since after a long discussion with QF got my P1 back and agree, THE QF Lounge situation in SIN is woeful. I still do like heading into the BA lounge and sometimes into the Concorde Bar

blingwad

blingwad

Qantas - Qantas Frequent Flyer

04 Jun 2015

Total posts 67

I’m doing QF36 in September and while I feel for the QC and Gold being turned away, if it makes it less crowded for myself (platinum) then so be it.

Think I might check out BA or EK though sounds like QF is a zoo.

Steve987

Steve987

23 Feb 2015

Total posts 254

EK followed by BA every time. QF space was horrible before the over crowding.

sydney slug

sydney slug

Singapore Airlines - KrisFlyer

27 Feb 2015

Total posts 7

So my general Singapore strategy is to get a noodle soup in the QF lounge and usually an interesting dessert like Gula Melaka is also available. Beer is beer but if you fancy a wine QF usually caters to the Aussie palate. Once the food is done go looking for an alternative. I am BA Silver as well as LTG so its quite fun to hit up to three lounges. Poor old QF has to pay each of them. Oh sad for them.

amuthan

amuthan

28 Jul 2018

Total posts 3

I’m a qantas club member.

Last week I was transiting in Singapore. I and a guest were permitted into the Qantas Singapore Lounge. It was a bit quieter than usual. We were the last ones to walkout of the lounge close to midnight. I thought we wouldn’t be able to accesss but we were lucky :)

Racala

Racala

Qantas - Qantas Frequent Flyer

22 May 2018

Total posts 23

Hi all

I flew qf37 to Singapore last tues 28th. Arrived on time and went to the lounge - patronage 8!

QF1 ex Sydney was late..boarding re-scheduled to 2am, numbers increased to about 60..so no crowding.

My only gripe about the place.. is the placement of the chairs in front of the 2 large TV screens..one was showing an English soccer match, the chairs are set parallel to the screens. Saw one guy get told off for moving it and another for sitting on the small table..sore necks trying to watch seem to be an acceptable outcome.

AJW

AJW

16 Nov 2011

Total posts 511

It’s been mentioned here before the over crowding issue is earlier in the evening around 6-8pm when there are multiple flights leaving for Aus, 3 of which are A380’s (yes I know QF82 is after 9pm but passengers can be there the same time as QF2 and QF36 passengers plus the A330 and 737 flights)

eflyer

eflyer

Qantas - Qantas Frequent Flyer

04 Dec 2017

Total posts 1

Is this still ongoing? Flying QF1/2 in March as a QC Silver.

Guvner

Guvner

12 Sep 2014

Total posts 28

Do we know when in September the lounge access will be reinstated? Early, mid, late September? Can’t see a date anywhere (Google search).

Hi Guest, join in the discussion on Qantas Club members lose access to Singapore lounge until September