Singapore Airlines revamps Velocity points, status earn rates

By Chris Chamberlin, March 12 2018

Virgin Australia’s Velocity Frequent Flyer members will now earn points and status credits aboard Singapore Airlines and SilkAir flights at new rates, closely mirroring changes made by Singapore Airlines for members of its own KrisFlyer program back in January.

It’s pleasing news for first class travellers, who will now earn two Velocity points per mile flown on all first class and Suites Class tickets, up from 1.5-1.6 Velocity points before – boosting the total haul by up to 5,336 Velocity points on a single return trip between Sydney and London.

Business class passengers booked on higher-priced Z, C and J tickets will also be happy, with these fares finding a similar bump from 1.25 to 1.5 points per mile flown: again adding approximately 5,336 extra Velocity points to the kitty, over and above the previous earn rates.

Further back in premium economy, the costlier S and T tickets are nudged from earning 1.1 to 1.25 Velocity points per mile flown – providing around 3,200 extra Velocity points per return London trip – although passengers booked on the more affordable P-class fares face a small reduction from 1.1 to 1.0 Velocity points per mile flown, or of around 2,134 on a return Sydney-London trek.

There’s no change to the number of status credits travellers can earn in Suites Class, first class, business class or premium economy, although economy flyers may now earn up to 50% fewer Velocity status credits on Singapore Airlines and SilkAir flights.

That’s because SQ’s mid-range M, H, W and L fares have been reclassified from ‘full fare economy’ to ‘discount economy’ in the Velocity program, and ‘discount economy’ earns only half as many status credits per flight.

On that same Sydney-London journey, that cuts your tally of status credits from 280 to 140: and given you could previously earn Velocity Gold status with just two return economy trips to London on those fare types, which were often only $100 more than lower-tier tickets, this strategy now requires taking twice as many trips to achieve the same.

(To reach Velocity Gold for the first time, you’ll also need to have taken at least four Virgin Australia flights during your membership year, and this requirement remains unchanged.)

The number of points earned on economy flights is also changing, with M, H and W fares reducing from 1.0 to 0.75 Velocity points per mile flown, and L-type fares slashed from one point per mile to a mere 0.1 points: a 90% drop.

To avoid short-changing passengers who had already booked one of these affected fares for future travel, a Virgin Australia spokesperson has confirmed to Australian Business Traveller that flights booked before March 13 2018 will earn points and status credits at the previous rates.

However, some economy fares will also now earn more points than before, such as those corresponding to the V and K fare letters: now earning five times as many points, increasing from 0.1 to 0.5 Velocity points per mile flown.

Also read: Singapore Airlines overhauls fares, fees, upgrades, award flights

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

henrus

henrus

Qantas - Qantas Frequent Flyer

23 Oct 2013

Total posts 714

It's not like anyone didn't see this coming. But now it's time for Virgin to pull through with the remainder of the changes Singapore Airlines made at the same time as their own changes.

Velocity Gold and Platinum members should be able to get seat selection just like their fellow members on Krisflyer.

Interesting about the dates though because the Velocity seems to indicate it's based on date flown and instead refers to 1 March instead of 13 March.

bagpuss

bagpuss

18 Jan 2017

Total posts 23

Luckily when selecting a Premium Economy fare, if a flight doesn't have Premium cabin (IE Perth - Singapore) you now receive a "B" class fare instead of "W". Would have been annoying to get rewarded in line with discount economy for part of the journey when paying a premium economy fare.

Neil R

Neil R

28 Feb 2014

Total posts 9

I totally agree with henrus, I think as part of these enhancements, SQ needs to open up seat selection for velocity gold and platinum. The process of booking a flight with VA, then ringing VA to get the SQ PNR number, followed by requesting either Window or Isle, is a turn off when booking a VA flight on SQ aircraft. It is so much easier on EY/DL...

Mr Miyagi Banned

Mr Miyagi Banned

18 Jan 2018

Total posts 63

That’s the problem with not being an alliance. SQ doesn’t ‘need’ to do anything. There is no obligation to treat the VA flyers at the same level as their own elites.

Luke49

Luke49

Virgin Australia - Velocity Rewards

17 Aug 2017

Total posts 17

I love flying SQ. But yes it should be easier then what it is booking through VA. I just hope SQ and VA partnership doesn’t go bust.

sonnykt

sonnykt

13 Mar 2018

Total posts 6

"a Virgin Australia spokesperson has confirmed to Australian Business Traveller that flights booked before March 13 2018 will earn points and status credits at the previous rates" - It's not true. I booked my round trip MEL-SIN-SGN/HAN-SIN-MEL in Dec 2017 with SQ and it was affected by the new changes.

The MEL-SIN leg (T class) and SIN-SGN (B class) were in Feb and respectively accrued 90 credits/4,127 Velocity points and 20 credits/679 points (the old rates).

However, the HAN-SIN (W class) and SIN-MEL (P class) were on Mar 11-12 and got me 15 credits/1,025 points and 90 credits/3,752 points (new rates).

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2947

Hi Sonny, we suggest waiting a week or so to see if Velocity runs a script to automatically adjust these to the higher rates by crediting the difference. If not, simply contact Velocity and ask for this to be corrected.

sonnykt

sonnykt

13 Mar 2018

Total posts 6

Thanks Chris, let's wait and see.

bcworld

bcworld

07 Mar 2013

Total posts 21

Hi Chris...any chance of an update from your Velocity / Virgin spokesperson? It's very clear now that there is no script and no intention on Velocity's part to carry out a correction. For most of us the concern is status credits, not velocity points. Even though Velocity is blaming SQ, while I accept that is true for Velocity points, I am not sure that SQ compensates Velcoity for status credits?

sonnykt

sonnykt

13 Mar 2018

Total posts 6

Velocity Customer Support came back to me couple weeks ago and said that they were waiting for SQ's approval to rectify the status credits/points. I haven't heard any updates since then.

kpkazzie

kpkazzie

Qantas - Qantas Frequent Flyer

01 Apr 2013

Total posts 38

Hey there, just wondering what happened with the earning of the status points, as Im flying out on H class on Sunday? :)

sonnykt

sonnykt

13 Mar 2018

Total posts 6

Velocity manually amended the points and status credits upon approval from SQ, but it took them 2 months since my request.

bcworld

bcworld

07 Mar 2013

Total posts 21

We got there in the end however there is certainly no automated process on behalf of Velocity or SQ to make this happen. You will only receive the original SCs / points if you ask and even then you may be told 'No' along the way until you ask the right person / threaten the involvement of the airline consumer advocate!

puppy79

puppy79

06 Dec 2017

Total posts 112

still better than you think.I wish I was flying Singapore Airlines to Europe later this year.Points are more generous than say any middle eastern carrier and you do not have to pay the extra for the better class fares.

mutley

mutley

Virgin Australia - Velocity Rewards

11 Nov 2017

Total posts 7

So there's no status credit benefit to booking a QFare over booking a W fare from Sydney to Europe?

DiveTravel

DiveTravel

Virgin Australia - Velocity Rewards

19 Feb 2016

Total posts 12

"...a Virgin Australia spokesperson has confirmed to Australian Business Traveller that flights booked before March 13 2018 will earn points and status credits at the previous rates."

Just returned from a trip that was booked before the change. It seems that I have been given status credits at the NEW rate, rather than to what the rate when they were purchased.

DiveTravel

DiveTravel

Virgin Australia - Velocity Rewards

19 Feb 2016

Total posts 12

Just to follow up on this. On the Velocity website, it says, if there are any errors, please allow 14 days before you communicate it with them. It was around 10 days after the completion of travel that I can see adjusted status credits being added. Well done Velocity.

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