Here's how Singapore Airlines' KrisFlyer changes will affect you

By Brandon Loo, January 3 2019

Singapore Airlines is increasing the number of KrisFlyer miles required to book a points-based trip in business class, first class and even premium economy as of Thursday 24 January 2019.

However, the rates for economy-class bookings remain unaffected, and the airline is also introducing a number of frequent flyer-friendly measures such as:

  • direct upgrades from economy to business class, even if your flight features a premium economy cabin, compared to the current one-class-only upgrade policy (upgrade rates are also getting revamped as part of this change)
  • a more generous 'seven-day view' for checking award availability online, covering three days before and three days after your intended travel date rather than the current single-day view (this will be active from 31 January 2019)
  • waitlisted redemptions will now be confirmed no later than 14 days prior to departure, in order to provide more certainty for waitlisted passengers

Here are how many KrisFlyer miles you'll need under the new system to book a 'premium' reward seat on flights from Australia (except Perth and Darwin, which are detailed in the next table) and New Zealand to Singapore and beyond.

Most notably, flights to South China, Hong Kong and Taiwan now attract a slightly higher rate than other nearby destinations in southeast Asia, whereas they previously required no extra miles to fly onwards from Singapore.

Saver Awards from Sydney, Melbourne, Brisbane, Adelaide, Canberra and NZ to:

Current miles required

New miles required from 24 Jan 2019

Singapore, Malaysia, Indonesia, Vietnam, Philippines, Thailand



  • Premium economy: 45,000
  • Business class: 58,000
  • First/Suites class: 80,000


  • Premium economy: 47,000
  • Business class: 62,000
  • First/Suites class: 85,000


South China, Hong Kong and Taiwan

 


  • Premium economy: 45,000
  • Business class: 58,000
  • First/Suites class: 80,000

  • Premium economy: 49,000
  • Business class: 65,000
  • First/Suites class: 88,000

India, Sri Lanka, Maldives


  • Premium economy: 63,500
  • Business class: 76,000
  • First/Suites class: 108,000


  • Premium economy: 67,500
  • Business class: 84,000
  • First/Suites class: 116,000


Europe




  • Premium economy: 87,500
  • Business class: 105,000
  • First/Suites class: 148,000

  • Premium economy: 91,500
  • Business class: 116,000
  • First/Suites class: 163,000

USA

(east coast + Houston)


  • Premium economy: 95,000
  • Business class: 118,000
  • First/Suites class: 152,000

  • Premium economy: 99,000
  • Business class: 129,000
  • First/Suites class: 167,000

Here are how the new numbers pan out for travellers from Perth and Darwin (on Singapore Airlines' regional partner SilkAir).


Business Saver Awards from Perth or Darwin to:

 


Current miles required



New miles required from 24 Jan 2019



Singapore, Malaysia, Indonesia, Vietnam, Philippines, Thailand, South China, Hong Kong, Taiwan


32,500 36,500


Shanghai, Beijing


50,000

57,000


India, Sri Lanka, Maldives


55,000

63,000


Europe


95,000

106,000


USA (west coast)

 

102,000

113,000


USA (east coast + Houston)

 

110,000

121,000

These changes come days after the exchange rate between Virgin Australia's Velocity points and Singapore Airlines KrisFlyer miles was cut from 1/1.35 to 1/1.55, and effectively applies a double-whammy to the number of Velocity Points needed to transfer to KrisFlyer for booking an award flight.

Brandon Loo
Brandon Loo

Brandon Loo

Brandon divides his time between Perth and Launceston, with ample hours spent in airport lounges in between. He recently picked up photography and tries to capture the beauty of Tasmanian landscapes, aeroplane cabins and in-flight food, to varying degrees of success.

daft009

daft009

09 Jul 2016

Total posts 28

With those improvements I don't mind the slight increase TBH

AsiaBizTraveller

AsiaBizTraveller

20 Nov 2015

Total posts 52

A bit of a jump for some segments, but not too bad for say Sydney or Melbourne, and the positive changes really make sense.

elchriss0

elchriss0

Virgin Australia - Velocity Rewards

13 Jan 2015

Total posts 578

absolute bollocks...2 years ago it was 161500 for return in J to europe and 225k in Suites...now 232k for J.

rob01

rob01

Virgin Australia - Velocity Rewards

10 Nov 2011

Total posts 121

Pretty happy that direct upgrades from Y to J are back even when premium Y is available.

jch

jch

Virgin Australia - Velocity Rewards

15 Nov 2017

Total posts 52

It's not about how much you fly any more... It's about how many credit cards that can apply for and cancel for three months later...

Ecco

Ecco

11 May 2018

Total posts 12

Thanks for laying out these changes in a very readable and easy to understand format. The 7 day calendar is certainly a welcome improvement. The one by one, day by day searching made sq awards almost too time consuming to carry out.

Doo

Doo

04 Nov 2018

Total posts 2

Lost a bit of trust in kriflyer here. Clearly timed to catch out people who transfered full balances from velocity before the change in transfer rate.

Also ‘positive’ changes are mostly a much neeeded upgrade in their search and booking platform.

The confirmed waitlist is nonsense as it’s the same ‘certainty’ as if you would’ve given up hope and cancelled your waitlist 2 weeks before the flight.

Still the best ff option in my opinion but got devalued twice within a month. Hopefullt the last change for a while...

James Barker

James Barker

13 Sep 2016

Total posts 36

I don't agree that these changes are 'Clearly timed to catch out people who transfered full balances from velocity before the change in transfer rate.' SQ is a massive international airline, Velocity transfers would be a drop in the ocean here.

James Barker

James Barker

13 Sep 2016

Total posts 36

Replacing the one-day awards availability view with a 7-day view is great, I never understood why SQ didn't have this before.

sra35

sra35

QF

02 Oct 2012

Total posts 38

It's always disappointing when the points levels increase and I'm surprised as it doesn't seem like long ago since SQ did this. But as a program you cannot beat it - they have a great network, excellent availability for premium classes and no nasty fuel surcharge. You can't really go wrong with SQ in my opinion.

BOF

BOF

15 Mar 2016

Total posts 15

What disappointed me was the way, at the very end of the email, the "Adjustments" (i.e. Redemption rate increases) were mentioned.

Nothing like trying to hide bad news in what was an otherwise good news message.

julius-grafton

julius-grafton

23 May 2012

Total posts 36

Now the only program we use for biz class redemptions. VA and QF are (almost) impossible.

Petrie traveller

Petrie traveller

04 Jan 2019

Total posts 1

Hi...Is it possible to book a reward business class and then amend the date of travel without incurring the higher points cost?

albyd

albyd

Singapore Airlines - KrisFlyer

18 Jun 2018

Total posts 2

SQ is not alone in this regard. Plenty of businesses delivering bad news and trying to be too clever by pretending its good news to minimize customer backlash.

Amex recently is a good example - reading the deval letter. If you weren’t engaged in the rewards program, you wouldn’t have realized it was a deval.

Similarly, when businesses send out negative consent letters (‘if we don’t hear from you, we’ll assume you agree’).

Delivering bad news is part of life. Don’t need to feel uncomfortable delivering just changes.


My 2 cents worth.

sharrkey

sharrkey

Singapore Airlines - KrisFlyer

06 Feb 2014

Total posts 70

The executives at Singapore Airlines hate FF miles being used to make premium cabin bookings and clearly have a strategy to make redemption bookings more difficult, thereby forcing Krissflyer members into paying for flights. What they don’t realise is that resentful customers will not reward them, in fact they will respond by either making commercial bookings with other carriers , to punish Singapore Airlines or travel less often. I for one will NOT reward them with paid bookings to send them a message. I will select another airline for those bookings. With other airlines ramping up their Aircraft quality and service, there are lots of other options. Wrong move Singapore Airlines

Stevo58

Stevo58

04 Jan 2019

Total posts 3

One of the galling aspects of this change is that it comes on top of the AMEX decision to reduce their conversion rate to half.

So in recent months we have Sq lifting the points cost of their program, amex halving their conversion rate and now Sq again lifting their points costs. Triple whammy.

Sq always IMO had the best frequent flyer system and I have used it extensively. Flying myself and partner around the world business class many many times.

Good times are just about over...back to cattle class and a rude shock that will be.

Stevo58

Stevo58

04 Jan 2019

Total posts 3

Having just posted on my disappointment, I have to say I have just booked return business to europe for 2019.my status is now back to basic , but I still received my flights, even though showing as waitlisted and everytime I speak to the help line they are remarkably helpful and courteous.

I really love SQ.

sharrkey

sharrkey

Singapore Airlines - KrisFlyer

06 Feb 2014

Total posts 70

Cannot go back to cattle class

Will travel less often and use a cheaper airline -Royal Brunei/ Vietnam airlines are good options For Europe and with new dreamliners and A 350s reasonably comfy

An SQ redemption every 2 yrs or so while it lasts. I think more people will do the same

banker

banker

30 Apr 2013

Total posts 20

Is anybody aware the reason why redemption ticket from Sydney to JFK (via SIN and FRA) is not coming up in search anymore?

This article is only showing redemption to US east coast.

morco

morco

Virgin Australia - Velocity Rewards

20 Dec 2011

Total posts 18

The relentless devaluations ("enhancements") by CC companies and airlines (and hotels) is very wearying and worrying. Couple this with harder to get credit cards and my looming retirement is all a bit much !

Im still travelling as much as i can (in J of course) whilst I can but will rue the day ....

booyeahsydney

booyeahsydney

26 Mar 2016

Total posts 18

we pay credit card annual fees, we pay a surcharge each time use our cards.... we do this because we have calculated that there will be some reward in it. If airlines change the rates to redeem for flights AFTER we have incurred those expenses, its pretty immoral of them to change it

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