Member since 01 May 2017
Total posts 5
Despite Qantas heavily marketing this new product and claiming in certain literature (2017 HY investor presentation) that the refurb is now complete, this is not the case. I flew Syd-Bangkk recently and had the old style A330-200 with a malfunctioning old entertainment system. Poor of Qantas to still use this and charge full fares. Quite an inferior product these days compared to the competition and there own newer offering. Rumours on other sites suggest there are still 2 A330 not refurbed so be warned when booking your flights to Asia as you may just be unlucky.
Qantas - Qantas Frequent Flyer
Member since 26 May 2014
Total posts 305
Yes there are two A330-200s that did not get refurbed. They are listed on the seat maps on the Qantas website. One is usually on the Beijing route, while the other appears on various other routes, possibly to take advantage of the additional 8 J seats. I agree it is not a good situation for Qantas to continue to have fleet inconsistencies like this. I think it came about because plan A was to not renew leases on those 2 aircraft.
Member since 15 Jan 2013
This is disgraceful. As one of those rare people who actually pays for their business class seat, nothing irritates me more than an airline taking the p*ss like this. After an absolutely appalling experience flying business class to Denpasar on the QF's 737 in February, the airline has slid way down my preferred list.
Have booked MAS through to Zurich in September (via London) and am hoping for a more consistent service and product from them than one can expect from QANTAS these days.
Thanks for comment GregXL. Investor presentation from 23 Feb suggests refurb is done for all planned 16 + 12 A330 so perhaps plan was never to do these and return leased aircraft. Bad form though of qantas to previously market that 'all' A330 were to be refurbished.
Member since 31 Mar 2014
Total posts 213
What I have been hearing is that these two A332 and a handful of seat back IFE, 'domestic' A332 will be reconfigured to a so called, international config. This will include increased galley space, crew rest, possible extra toilet for Business. This will enable them to be flown on the longer international routes, such as Sydney to Beijing, which the A333 need to take a payload hit to do.
Member since 29 Jul 2016
Total posts 34
As mentioned above, Qantas has only two non-refit A330-200. All other A330-200 & A330-300 have been refurbished. Usually the two non refurb A330-200 are deployed on the Beijing route because the -300 cannot make Beijing with full loads of catering for two meal services, pax, fuel and cargo, whereas the non-refitted A330-200 can because of the galley space still being retained pre-refit. (The refitted A330-200 doesn't have galley space for two full meal services.) So if the loads are not full, the QF can deploy the -300 on the route. These two non-refit aircraft occasionally operate a couple of domestic runs and very rarely on other sectors so it's bad luck to get one. However, feel free to write to QF With any evidence of "all aircraft being refurbished" and see if they are prepared to offer any service recovery gesture.. however, usually they'll not sail close to the wind without covering themselves in the fine print somewhere.
Member since 02 Jan 2015
Total posts 20
Qantas have approval to go ahead and refurb the last 2 A330-200 that are leased, however this won't happen till later in the year. Around the same time they are taking the 8 A330-200's with In seat IFE and adding another toilet to the business cabin and making some galley adjustments.
Member since 04 Oct 2016
Total posts 19
Member since 31 Jan 2013
Total posts 18
Member since 21 Sep 2017
Total posts 2
Have booked SYD/HNL for late Jan '18. Also showing 2x2x2 A332. Old school indeed! *insert sad face*
Member since 25 Nov 2016
Same here, I booked PEK-SYD-MEL return fare for February 2018 and April 2018 respectively, which is also showing 2-2-2 configuration on both legs. But nothing beats the cheaper fare when booked in August 2017. Tried to look up the price just now, a whopping AUD$6,087 for matching flight numbers, which makes me feel at ease with the 2-2-2 somehow.
Member since 29 Dec 2016
Total posts 13
I have also booked SYD/HNL for mid Feb 2018,and it’s showing 2x2x2 A332.
Qantas - Qantas Frequent Flyer P1
Member since 23 Aug 2014
These older aircraft are also being used between Sydney and Auckland in March this year
Virgin Australia - Velocity Rewards
Member since 21 Feb 2017
Total posts 31
ive jus booked on syd-melb a330 and showing 2-2-2 for 18th april
Hi Guest, join in the discussion on
Qantas A330 business class refurb - beware!
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox