Member since 16 Nov 2018
Total posts 1
What a disgraceful performance by qantas in their business class. My husband and I flew from Sydney to SanFrancisco return in August and returned in October. The service was non existence, could not eat the meals, had to find a hostess to get fluids for my husband who has a medical condition,all entertainment not working and when we arrived at the airport were told there were delays one four hours. Shame on you Qantas for taking our hard earned. Over $20 thousand dollars) .you treated us like 3rd world citizens. When I rang to complain nobody listens. How dare you!!! I would never step foot in one of your planes again. Shame shame shame !!!
Cathay Pacific - The Marco Polo Club
Member since 11 Jun 2018
Total posts 58
No compensation when inflight entertainment does not work? At least some points for courtesy! Sounds really a shame. Sorry for your unpleasant experience.
Qantas - Qantas Frequent Flyer
Member since 24 Aug 2018
Total posts 22
It sounds to me that you've had some bad luck with your experience if it happened to you in both directions.
Member since 21 May 2014
Total posts 174
To me it seems that if the OP took the ranting tone over the phone with QF, they would have been stonewalled straight away.
Those with experience will tell you that to get the most out of a complaint, a clear, concise and emotionless letter stating what the issues were and what you are requesting will yield the best response. If you rant and don't outline your expectations, you won't get anywhere.
Member since 01 Jun 2016
Total posts 27
I'm sure third world citizens would have loved to have the experience you had
Member since 24 Aug 2017
Total posts 21
I find it interesting how when someone complains about the lack of premium service in business class on a website that is orientated toward premium travel, some people feel the need to berate them for not getting what they paid for. Clearly the OP is emotional, as most would be in the same situation, but that is not an excuse for what would be classified as bullying in any workplace.
Virgin Australia - Velocity Rewards
Member since 07 Dec 2014
Total posts 53
I suspect that if:
Member since 22 Jul 2014
Total posts 24
I was wondering which section of Qantas you spoke to? I'd recommend contacting Qantas Customer care about your experience.
Member since 13 Jul 2012
Total posts 151
Singapore Airlines - KrisFlyer
Member since 14 Jun 2017
Total posts 50
I just think it was a poorly formulated thought that gave very little room for anyone to add anything remotely constructive.
Member since 21 Jan 2014
Total posts 270
Sounds like you have had a poor experience Susan, nothing worse and then to have your complaint ignored has obviously compounded the issue and is probably the most frustrating part, but now after more than a month since your trip you are still angry, let it slide and move on, better for your health, but keep to your word about not using Qantas again, that is the best form of complaint you can make, I have ditched my bank, telco and private health provider in the last few months, you dont have to accept bad service.
Member since 02 May 2016
Total posts 29
Next time suggest you try United Airlines 😳😳
Singapore Airlines - The PPS Club
Member since 14 Nov 2013
Total posts 40
In all my years of travel i have never had anything close to what has been described here. I have always found QF staff to be polite and professional. Food is always consistent and IFE has always worked. You might have any issue every now and then but if its long haul they will move you to another seat should your issue not be able to be resolved. Im guessing your expectations might have been a tad too high. Like the above just posted, next time UA then you will appreciate QF.
Member since 28 Apr 2013
Total posts 16
In many ways your experience is what you make it. If you treated the crew the way you wrote this complaint then I have no doubt you had a horrible experience. I’ve witnessed some appalling behaviour on aircraft and have no doubt these people went on to write similar rants. Even the economy food on QF international is edible so I find it incredibly hard to believe that the business food wasn’t.
Member since 08 Jun 2018
Total posts 144
I have to agree with some of the comments made above. Whilst it may well be that the service failed to live up to expectations (whether realistic or not), the way it’s been presented isn’t helpful. And if that was symptomatic of hownit was presented to Qantas then it will not have helped your case.
Hi Guest, join in the discussion on
Qantas business class to San Francisco: not impressed
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox