Qantas business class to San Francisco: not impressed

What a disgraceful performance by qantas in their business class. My husband and I flew from Sydney to SanFrancisco return in August and returned in October. The service was non existence, could not eat the meals, had to find a hostess to get fluids for my husband who has a medical condition,all entertainment not working and when we arrived at the airport were told there were delays one four hours. Shame on you Qantas for taking our hard earned. Over $20 thousand dollars) .you treated us like 3rd world citizens. When I rang to complain nobody listens. How dare you!!! I would never step foot in one of your planes again. Shame shame shame !!!

No compensation when inflight entertainment does not work? At least some points for courtesy! Sounds really a shame. Sorry for your unpleasant experience.

It sounds to me that you've had some bad luck with your experience if it happened to you in both directions.

To me it seems that if the OP took the ranting tone over the phone with QF, they would have been stonewalled straight away.

Those with experience will tell you that to get the most out of a complaint, a clear, concise and emotionless letter stating what the issues were and what you are requesting will yield the best response. If you rant and don't outline your expectations, you won't get anywhere.

I'm sure third world citizens would have loved to have the experience you had

I find it interesting how when someone complains about the lack of premium service in business class on a website that is orientated toward premium travel, some people feel the need to berate them for not getting what they paid for. Clearly the OP is emotional, as most would be in the same situation, but that is not an excuse for what would be classified as bullying in any workplace.

I was wondering which section of Qantas you spoke to? I'd recommend contacting Qantas Customer care about your experience.

I just think it was a poorly formulated thought that gave very little room for anyone to add anything remotely constructive.

Sounds like you have had a poor experience Susan, nothing worse and then to have your complaint ignored has obviously compounded the issue and is probably the most frustrating part, but now after more than a month since your trip you are still angry, let it slide and move on, better for your health, but keep to your word about not using Qantas again, that is the best form of complaint you can make, I have ditched my bank, telco and private health provider in the last few months, you dont have to accept bad service.

Next time suggest you try United Airlines 😳😳

In all my years of travel i have never had anything close to what has been described here. I have always found QF staff to be polite and professional. Food is always consistent and IFE has always worked. You might have any issue every now and then but if its long haul they will move you to another seat should your issue not be able to be resolved. Im guessing your expectations might have been a tad too high. Like the above just posted, next time UA then you will appreciate QF.

In many ways your experience is what you make it. If you treated the crew the way you wrote this complaint then I have no doubt you had a horrible experience. I’ve witnessed some appalling behaviour on aircraft and have no doubt these people went on to write similar rants. Even the economy food on QF international is edible so I find it incredibly hard to believe that the business food wasn’t.

I have to agree with some of the comments made above. Whilst it may well be that the service failed to live up to expectations (whether realistic or not), the way it’s been presented isn’t helpful. And if that was symptomatic of hownit was presented to Qantas then it will not have helped your case.