Qantas business class to San Francisco: not impressed

28 replies

sid

Member since 07 Jan 2011

Total posts 190

I have to agree with some of the comments made above. Whilst it may well be that the service failed to live up to expectations (whether realistic or not), the way it’s been presented isn’t helpful. And if that was symptomatic of hownit was presented to Qantas then it will not have helped your case.

Incidentally was flying CX business class SIN to HKG two weeks ago. IFE not working. Cabin Manager came round and apologized in person to everyone and on deplaning all (at least in business) were given a $100 USD voucher. Mrs Ourmanin managed to spend mine for me on the return flight!

Good to see they were proactive and did the service recovery on the plane, instead of you having to chase it after the flight.

Clancy

Qantas - Qantas Frequent Flyer

Member since 31 Jan 2016

Total posts 71

Just had some J travel on QF long haul, all good. Yes, I know the 380's are a little aged, but in reality when travelling SYD-SIN-LHR-SIN-SYD there is (hopefully) a fair degree of sleep to be had. Crew - great in both directions. Food - really good food and bev in F lounge ex SYD, no need to eat in SIN and on the return trip basically the same. Basically faultless.

Ourmanin

Singapore Airlines - KrisFlyer

Member since 08 Jun 2018

Total posts 144

I have to agree with some of the comments made above. Whilst it may well be that the service failed to live up to expectations (whether realistic or not), the way it’s been presented isn’t helpful. And if that was symptomatic of hownit was presented to Qantas then it will not have helped your case.

Incidentally was flying CX business class SIN to HKG two weeks ago. IFE not working. Cabin Manager came round and apologized in person to everyone and on deplaning all (at least in business) were given a $100 USD voucher. Mrs Ourmanin managed to spend mine for me on the return flight!

Good to see they were proactive and did the service recovery on the plane, instead of you having to chase it after the flight.


Yes. Very good. They were almost too apologetic. At 4 hours it’s hardly a major issue. I mean I had to talk to the wife for 4 hours, so she may have a very different view, but I thought it was no big drama.


Compensation was more than fair (and more than expected) and the CM was very insistent that we make sure we collect it as we deplane! Couldn’t fault them at all.

If the worse problem I have flying this year is no IFE for 4 hours then happy days.

Becky1

Jetstar Airways - Qantas Frequent Flyer

Member since 04 May 2018

Total posts 16

I recently returned from a 2 week trip to the USA flying on the iconic 747 between SYD & SFO. My journey also included domestic flights between MEL & SYD. Some aspects of the flights were excellent, some were less than ideal. I spent about an hour yesterday on the Qantas website providing some feedback on almost all aspects of my journey, some positive, some negative. Today, to my surprise, I received a phone call from a Qantas staff member thanking me for my feedback and assured me that that it was being reviewed.


Moral of the story - if you receive customer service that does not meet your expectations, by all means provide feedback, but make sure your comments are constructive and free from emotion.

MRYJDrake

Air New Zealand - Airpoints

Member since 31 Oct 2016

Total posts 206

It sounds to me that you've had some bad luck with your experience if it happened to you in both directions.

While I've experienced the occasional off day with the crew in business class (and sometimes First, too), 19 times out of 20 it's spot on. But they're also people, who can have a bad day.

Regarding service, if there is something you need, don't be afraid to use the call bell. That's what it's for.

I wonder about whether your expectations with the meals were not entirely realistic. They are generally well presented and with a good choice. But even with napkins and good wine, it's not the equivalent of restaurant fine dining.

Regarding fluids, if you mean water, they should have given you each your own water bottle, which they're always happy to top up if you ask. Plus drinks do come round with each meal service. But again, you don't need to go and find a crew member - you can ring the service bell. They don't mind!

Regarding the delays. That's frustrating, but sadly not uncommon for any airline, and not always the airline's fault.

As to the price... that sounds like a lot. How late did you book?
Last edited by ChrisCh at Nov 30, 2018, 05.55 PM.

Don't you be sensible, now!

Red Cee

Member since 15 Feb 2018

Total posts 151

The author has me baffled. Why didn’t she say something while on board to the head steward? Personally, I have never experienced anything like what she described on any airline, excepting flight delays, which occur on any airline.

Michael Ikle

Qantas - Qantas Frequent Flyer

Member since 18 Jun 2018

Total posts 3

Simply a 3rd tier airline that can only realistically be compared to Pegasus Airlines of Turkey.

My simple message to all the Australian Qantas addicts - sometimes lifelong bad habits are hard to change, but once you do it, you'll be very proud of yourself, and wonder why it ever seemed so difficult....

Peterking

Qantas - Qantas Frequent Flyer

Member since 05 May 2017

Total posts 6

I have flown with Qantas for more than 20 years, had many trips in First, Business, Premium Economy and Economy. Whilst you sometimes get an attendant with some attitude, generally i have had good experiences. Most recently its normally been in Business Class and i find the service friendly and efficient. I have had entertainment systems go off for quite a few flights, which is why i pack my iPad with plenty of movies and downloaded netflix. Had far worse experiences with other airlines too.

rckjiang

Member since 16 Jun 2017

Total posts 40

Was the OP expecting foot massages and peeled grapes?

Rufus1

Member since 04 Dec 2013

Total posts 68

Simply a 3rd tier airline that can only realistically be compared to Pegasus Airlines of Turkey.
My simple message to all the Australian Qantas addicts - sometimes lifelong bad habits are hard to change, but once you do it, you'll be very proud of yourself, and wonder why it ever seemed so difficult....

I'd never suggest that applied to you, mate - but I tend to find comments like that come from people who have flown a grand total of twice in their life - they're bitter that they accidentally missed the second drink service on Qantas, and are still chuffed that the hostie on Emirates gave them a double when they asked for a JD.


Premium tend to give good, consistent service. Yes, there's some variation, but to say QF is a third tier airline suggests your perspective is not particularly broad.
Last editedby Rufus1 at Dec 07, 2018, 09:23 AM.

Traveller14

Member since 17 Sep 2015

Total posts 73

Simply a 3rd tier airline that can only realistically be compared to Pegasus Airlines of Turkey.
My simple message to all the Australian Qantas addicts - sometimes lifelong bad habits are hard to change, but once you do it, you'll be very proud of yourself, and wonder why it ever seemed so difficult....

I'd never suggest that applied to you, mate - but I tend to find comments like that come from people who have flown a grand total of twice in their life - they're bitter that they accidentally missed the second drink service on Qantas, and are still chuffed that the hostie on Emirates gave them a double when they asked for a JD.

Premium tend to give good, consistent service. Yes, there's some variation, but to say QF is a third tier airline suggests your perspective is not particularly broad.
Last edited by Rufus1 at Dec 07, 2018, 09.23 AM.

I've flown on many airlines and while I wouldn't say QF is a 'third tier' airline, it's certainly well behind a large number of others.


While the OP's comment about 'third world' could be construed as offensive to the many decent people who reside in 'developing countries', did the 30 plus negatives that the OP's post attracted come from QF staff or managers who may look at this site?

The obsession many Australians seem to have with always praising QF isn't reflected in the percentage of us who use it for international flights.

brettepi

Member since 10 Jul 2017

Total posts 86

you were the silly one to pay that much for business class tickets. next time fly economy and spend the left over money on the destination, not the journey.

346

Qantas - Qantas Frequent Flyer

Member since 10 May 2017

Total posts 55

Is this the "I pay premiem" guy again?

patrickk

Qantas

Member since 19 Apr 2012

Total posts 722

Simply a 3rd tier airline that can only realistically be compared to Pegasus Airlines of Turkey.
My simple message to all the Australian Qantas addicts - sometimes lifelong bad habits are hard to change, but once you do it, you'll be very proud of yourself, and wonder why it ever seemed so difficult....

I'd never suggest that applied to you, mate - but I tend to find comments like that come from people who have flown a grand total of twice in their life - they're bitter that they accidentally missed the second drink service on Qantas, and are still chuffed that the hostie on Emirates gave them a double when they asked for a JD.

Premium tend to give good, consistent service. Yes, there's some variation, but to say QF is a third tier airline suggests your perspective is not particularly broad.
Last edited by Rufus1 at Dec 07, 2018, 09.23 AM.

I've flown on many airlines and while I wouldn't say QF is a 'third tier' airline, it's certainly well behind a large number of others.

While the OP's comment about 'third world' could be construed as offensive to the many decent people who reside in 'developing countries', did the 30 plus negatives that the OP's post attracted come from QF staff or managers who may look at this site?

The obsession many Australians seem to have with always praising QF isn't reflected in the percentage of us who use it for international flights.

I think QF has quite high percentage of international seats (still the highest I think) particularly at the pointy end. Worth noting that competitors (CX, EK Qatar) are coming down in service to cut costs. QF did that a few years ago and are now improving service (e.g lounge upgrades) with the resulting profits. I am not sure it is 'well behind' others. They all have their good and bad days. Am on Cathay regional on Saturday so we shall see what the difference is.

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