Qantas extends Qantas Club membership, lounge passes

Coronavirus clipped your wings? Qantas is adding six months to Qantas Club membership and lounge passes.

By David Flynn, March 31 2020
Qantas extends Qantas Club membership, lounge passes

With its international flights suspended, domestic flights cut and relatively few people flying regardless – and without any idea of when the coronavirus pandemic will be behind us – Qantas is extending the expiry date for Qantas Club membership, lounge invitations and more.

Qantas Club membership extended

All those grounded flights and grounded frequent flyers, plus the closure of all Qantas lounges both within Australia and overseas, have diminished the value of Qantas Club membership, for which travellers pay $540 per year along with an up-front $399 joining fee.

No surprise, then, that Qantas will be extending the validity of Qantas Club memberships by six months.

"Due to lounge closures, we’ll be applying an automatic six-month extension to paid Qantas Club memberships with an active membership on 23 March 2020," the airline says.

This will see Qantas Club memberships remain active until at least late September 2020. 

Qantas lounge passes extended

Qantas credit cards and Silver-grade frequent flyers receive single-use lounge passes which provide entry as domestic Qantas Clubs and international Qantas business lounges.

(There's one notable exception: the Qantas business class lounge at LAX, which is shared between Qantas, British Airways and Cathay Pacific and serves more as a Oneworld lounge than a Qantas-owned lounge.)

The use-by date on those complimentary lounge passes is being extended by six months.

Qantas extends flight credits to 2021 

Existing Qantas bookings can be swapped for ‘flight credit’ at the same value as your fare, which can be used to make a future booking.

Flight credits will now be valid through to December 31 2021, which should be plenty of time for the coronavirus to be in the rear-view mirror and for people to be flying once again.

If you’re due to fly with Qantas before July 31, you can convert this to a flight voucher by April 30. There’s no additional charge or rebooking fee down the track – the only caveat (besides using the credit by the end of 2021) is that the new fare you book has to be of an equal or higher value than the flight credit.

Flight credits which have already been issued after January 31 2020 will automatically be extended to December 31 2021. 

What if you’d rather get back the money you paid for your ticket? If your flight has been cancelled by Qantas, you’re entitled to that refund – in which case, don’t rush into converting your booking into a voucher.

If the flight’s not yet been formally cancelled, sit tight and wait for that to happen, and then contact Qantas to make arrangements for your refund.

Qantas extends frequent flyer status

As previously reported, all Silver, Gold, Platinum and Platinum One card-holders will see their status automatically extended for 12 months, preserving their perks through to as late as 2022 even if they don't set foot on an airplane.

The gratis status offer also encompasses members who have received a complimentary Gold membership, or complimentary Platinum membership from a Platinum One member.

Read more: Qantas extends frequent flyer status for a full year

Qantas Business Rewards membership extended

In the same way, Qantas is also extended the current tier of Qantas Business Rewards members for 12 months.

Businesses will still see their points earned from flying reset on their QBR membership anniversary, but the membership level – graded as 1, 2 or 3 – will be automatically extended.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

26 Mar 2020

Total posts 1

I have an existing flight credit from a cancelled overseas business trip last year. It's due to expire on 20 May. I've tried to contact Qantas to ask if this could be extended but with no success. Any suggestions as to what I should do? Thanks!

P
P

17 Jan 2018

Total posts 25

Hope you are right on the frequent flyer status extension because the announcement from Q was unclear for people who had already secured next years status level. There has been much debate and discussion on this topic but have seen nothing from Q to reassure people.

06 Feb 2014

Total posts 116

Was nice today to notice on the QF app that my Platinum One has been extended for a year...however a question. Do your SC reset to zero on your anniversary date, or is you anniversary date delayed one year?

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1191

Status credits continue to reset at the end of your membership year, as usual.

09 Sep 2019

Total posts 4

I'm curious if Qantas are going to extend complimentary lounge passes, from credit cards, which have a 12 month expiry. Had 2 which I assigned to my brother & his wife, who live overseas and were booked to come here on holiday, and of course their flights got cancelled, because of the travel restrictions. So now those will expire in May, and it's looking certain this won't be over by then, and besides all the lounges are now closed, so you even if someone could get in the country, wait out the 2 week quarantine, and the Qantas domestic flight was still operating, you still couldn't use them. I know it's textbook #firstworldproblems , but extending those expiry dates (e.g. by 12 months, or 6 months min) would be helpful.

09 Sep 2019

Total posts 4

Article now says 6 month extension on complimentary lounge passes, so all good.

P
P

17 Jan 2018

Total posts 25

So David i think your article is inaccurate regarding extension of ff status (as i have stated before). My membership year ends on 31 May. I had already qualified to retain platinum for next year until 31 May 2021.

I just received an email from Q advising me they are extending my platinum status for an "extra" 12 months until 31 May 2021. WHAT COMPLETE NONSENSE! I HAD ALREADY QUALIFIED/EARNT MY EXTENSION. Q ARE GIVING ME NOTHING.

ET should take up and challenge this misleading advertising campaign by Q.

22 Aug 2015

Total posts 10

To be fair, Qantas have been upfront in saying these extensions only apply to people who haven't retained their status yet.

"Who is eligible for a complimentary 12-month status extension? All Platinum One, Platinum, Gold and Silver Qantas Frequent Flyer members who have not earned the required Status Credits to retain in their own right."

"What happens if I've already retained my status, will it still be extended by 12 months? No. If you've already retained your status then you will automatically enjoy your current benefits for the rest of your Membership Year for another 12 months. Status extension will not apply."

David's technically not wrong on some people having status extended until 2022, but that's only if their next anniversary date is 31 January 2021 or 28 February 2021, which won't be the majority of people here.

Jetstar Airways - Qantas Frequent Flyer

18 Jun 2018

Total posts 8

It is not fair.

NZ based frequent flyer – membership year ending 31 May. I had also already retained Platinum BUT I was about to go Platinum One if not for Coronavirus. All the flights I was booked on in April and May between NZ and Australia are cancelled. Had I been able to fly - I would have acquired

Platinum One

Qantas have completely ignored our circumstances, and it seems highly likely there will no be a return to normal operations between NZ and Australia for at least 6 months.

So Not only do I miss out on Platinum One status, but I will have a short window in the membership year to 31 May 2021 in which to retain Platinum status.

P
P

17 Jan 2018

Total posts 25

Fair enough if thats what Q deems appropriate.

BUT ET should accurately report and Q should not pretend they are giving me something when they are not.

At times like these facts need to clearly and fully stated and organisations need to transparent. Time to turn off the spin!

06 Feb 2014

Total posts 116

P - not sure what you're whinging about. Qantas recognises some people would not have the time to meet status retention given they are grounding most travellers...that's the purpose of the extension, not to provide a windfall to people. I am sure if you were tracking toward P1 and raised genuine case qantas would listen. Otherwise, respectfully, you're expecting a handout without really deserving it....

Jetstar Airways - Qantas Frequent Flyer

18 Jun 2018

Total posts 8

maabbot

Qantas will not do anything for me. No help finding a flight home. I was encouraged to speak to someone higher up the food chain in the frequent flyer side by Qantas reservations in terms of my status recognition but this was just a waste of 2 hours of my life waiting on hold. Qantas have no flexibility and nothing can be done in terms of recognising that I was a about to acquire Platinum one. All Qantas are saying is that they will announce some programes to earn status credits on the ground. However, if you are a frequent flyer not resident in Australia, you will be out of luck.

Qantas - Qantas Frequent Flyer

19 Aug 2017

Total posts 2

My parents are in their mid eighties, & we're heading interstate for a one-off special occasion event. Which had to be cancelled given the current circumstances. Neither have flown for years, & do not intend to fly again in their lifetime. What are they supposed to do with a travel credit? Qantas refuse to provide a cash refund. Money is very important at their age.

Qantas

22 Oct 2012

Total posts 275

That is good news re the Complimentary Lounge Passes. Given that all lounges are closed they suddenly lost their value. I was thinking of contacting Qantas about extending their expiry dates, but I just didn't have the heart to ask them about this relatively minor matter.

Jetstar Airways - Qantas Frequent Flyer

18 Jun 2018

Total posts 8

I am currently in Australia, having just completed quarantine isolation, and still looking for a flight back home while working to try and keep people employed on both sides of the Tasman. We all understand the corona virus is beyond the control of the airline industry, and venting on here is simply that. Membership to a higher status is not really that important right now but I am a little confused as to why some comments get a negative reaction.

Are we not allowed to point out that Qantas at this point of time have no policy with regards to frequent flyers that were going to acquire the next status level (i.e. Platinum One) and had already retained their current status tier. ?

Are we not allowed to point out the NZ based Qantas frequent flyers will likely have a further reduced window to retain their status in the next 6-12 months as there is not the on-ground schemes and it is likely Qantas will be absent from the NZ market for a much longer period.

06 Dec 2014

Total posts 26

I'm in the same boat as AJ81 with an $800 flight credit due to expire in June. Can't get hold of anyone in Qantas at the moment for obvious reasons. I imagine that there are a lot of people in the same boat. I don't want my money back, I just want to extend the credit for longer so I can use it later. Do ET have anyone they can ask about this?

Qantas - Qantas Frequent Flyer

10 May 2014

Total posts 100

Yep, the extension of FF status is good for some and not for others.

My whole family, self, wife and 10yo daughter had already requalified Plat status.

Wife and my membership year is March to February, we have been extend to end Feb 2022.

Daughter's membership year is April to March, her Plat renewal is only until end March 2021.


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