Thai Airways dials back Sydney, Melbourne, Brisbane flights
By Chris C., September 4 2018
Thai Airways will reduce its flights to Australia over the coming six months, affecting services between its Bangkok hub and Sydney, Melbourne and Brisbane, with Perth passengers also in for an aircraft swap during the same period.
In a memorandum sent to Australian travel agents, the airline attributed the changes to “aircraft rotation and maintenance requirements”, taking place during Thai Airways’ 'northern winter' scheduling period, which runs from October 28 2018 to March 28 2019.
Here’s what you need to know.
Sydney-Bangkok flights reduced to daily
Currently with 11 return Boeing 747 flights per week, Thai Airways’ Sydney service will move to daily from October 28, preserving flights TG475/476, but with Sydney’s afternoon departure (TG472) and the morning service from Thailand (TG471) being suspended.
Here’s what the new schedule look like, with Sydney flights continuing to be served by jumbos:
AusBT review: Thai Airways' Boeing 747 business class, Sydney-Bangkok
Melbourne-Bangkok flights pared back to 11 weekly flights
Melbourne currently enjoys double-daily Airbus A350 flights from Thai Airways, but this will move to 11 weekly return services from October 28.
The airline’s popular afternoon flight from Melbourne (TG466) and the overnight flight home from Bangkok (TG465) will remain daily, although the morning service from Bangkok (TG461) and the overnight flight from Melbourne (TG462) will reduce to four flights per week, as follows:
All Melbourne flights will continue to be served by Airbus A350-900 aircraft.
Brisbane-Bangkok cut to four flights per week
Brisbane travellers are the hardest hit by Thai Airways’ changes, with the airline moving from a daily service to just four flights per week as of late October.
Thai’s afternoon departures from Brisbane will be maintained on Mondays, Wednesdays, Fridays and Sundays (TG474), as will overnight Bangkok-Brisbane flights departing on the same calendar days (TG473).
However, Thai’s daytime flights from Bangkok and overnight flights from Brisbane on the other days of the week will be paused, as below.
On the upside, Brisbane will continue to see the airline's Boeing 787-8 Dreamliners on every flight.
Review: Thai Airways' Boeing 787 Dreamliner business class seats
Perth-Bangkok flights swapped to Airbus A330s
While Perth’s existing flights will remain daily, they’ll no longer be served by Boeing 787-8s: instead, by Airbus A330s.
A Thai Airways spokesperson shared with Australian Business Traveller that this is due to the upkeep of its Boeing 787 fleet, specifically, having an “Aircraft on Ground (AOG)” during the upcoming northern winter period, to allow maintenance work to be performed.
Here’s the schedule between Perth and Bangkok when the A330 comes into play:
Passengers booked on Thai Airways flights that have been cancelled or rescheduled can be rebooked onto an alternative Thai Airways flight at no charge, or may be able to request a refund from Thai Airways or their travel agent if the new flight schedule and alternative flight options don’t suit their needs.
Chris is a a former contributor to Executive Traveller.
Qantas - Qantas Frequent Flyer
17 Jan 2012
Total posts 172
Apart from the below par older generation of Business Class on their Boeing 747-400 out of Sydney, the connections times to Europe are now terrible. Thai is definitely going to lose a lot of business with this move. As a Business traveler they are no longer worth it compared to the competition out there.
Qantas - Qantas Frequent Flyer
01 Apr 2013
Total posts 41
From once operating 3 frequencies a week out of Sydney to now just one? This is just appalling. How long is it until Sydney is once again severed by another reliable star carrier!
Virgin Australia - Velocity Rewards
19 Feb 2014
Total posts 444
Over capacity, it's as simple as that.
17 Sep 2015
Total posts 388
Chris_PER, is that a general comment re the 'Kangaroo route' (including OD traffic to and from Thailand), or are you specifically referring to TG?
05 Sep 2018
Total posts 2
Not from BNE. I go at least monthly and end up in SG a lot because of no availability. Blocked seats for crew doesn't help.
17 Sep 2015
Total posts 388
I think you mean '...three frequencies a day...', not '...a week...'
Qantas - Qantas Frequent Flyer
01 Apr 2013
Total posts 41
My bad, this is going back to 2008. when they had at times 3 flights a day out of Sydney to Bangkok
01 Sep 2018
Total posts 26
Thai changes their scheduling to Australia more frequently than the wind!
03 Mar 2012
Total posts 15
I could never understand the TG mentality in maintaining 744 service ex SYD. The aircraft are tired and seats uncomfortable. I stopped flying TG because of this.
Virgin Australia - Velocity Rewards
14 Mar 2017
Total posts 152
They've always hung on to aircraft for a long time. I remember flying on one of their ageing MD-11's when everyone else had long since retired them.
Qantas - Qantas Frequent Flyer
01 Nov 2016
Total posts 129
Flew BKK-SYD in a MD 11 may years ago. The old 747s with out of date business class seats. I used to fly them a lot but stopped. Unfortunately the airline has been in decline for a while.
11 Jan 2017
Total posts 11
Business class seats on their 747s are out of date, uncomfy, nearly impossible to sleep without falling down to the floor and should be sold as premium economy class instead.
19 Jul 2018
Total posts 8
This will hammer star alliance award space ex Syd as Thai always had the largest availability and whilst the 744 features a dated J product the F was always the sweet spot with quite a good chance of award redemption. I’ll miss the F lounge in BKK.
QF
24 Jan 2016
Total posts 25
@skippybear TG uses the 744 to SYD because of slot restrictions in SYD. They need to put their biggest aircraft on that sector to maximise bums-on-seats and to meet demand.
Qantas - Qantas Frequent Flyer
17 Jan 2012
Total posts 172
Agree with your comments...however their A380 would be their biggest bird.
17 Sep 2015
Total posts 388
Lachlan72, excellent comments.
17 Sep 2015
Total posts 388
It's very late notice, but other airlines also do this. I assume passengers just get moved onto the flight(s) that will still operate: too bad if one misses a connection, or has some urgency with the travel but cannot depart the day before.
23 Apr 2015
Total posts 22
I have a reward flight booked with Krisflyer miles through to Europe on one of the cancelled services. What do you think the options will be? (The earlier flight doesn't really suit). Does anyone have any experience of SQ moving me to their metal, or another carrier - or more likely to me moved to the earlier Thai flight?
Qantas - Qantas Frequent Flyer
06 Nov 2014
Total posts 357
TG should have put you into the next available flight already but may cause misconnection. You can request TG to put you on an earlier flight but will require KF to reissue the ticket. TG maybe reluctant to do it and ask you to contact SQ as the ticket is issued by SQ. You might stress that it's TG that messed it up and they should help out by putting you on an earlier flight in order to make the connection. If no luck you will need to contact KF. Worst comes worst you'll need to ask KF's star alliance liaison officer to negotiate with TG.
Qantas - Qantas Frequent Flyer
02 Jul 2011
Total posts 1378
I wonder whether Thai Air Asia X will see this as an opportunity to launch flights ex-DMK.
Virgin Australia - Velocity Rewards
20 Nov 2017
Total posts 114
Yes, please! Can the A320neo do SYD/DMK?
05 Sep 2018
Total posts 1
THAI’s B747-400 fleet are not very old actually. Most of them were delivered after 2001. The service expectancy is around 20 years. Yes the product is old but they have retrofitted most of the fleet with new seats now, although some still has the old seats. There’s a market for F class in SYD and while A380 also has F class the B747 carry significantly more cargo volume compared to the A380 so B747 is the most logical choice to fly to SYD given a restricted slots allocation.
05 Sep 2018
Total posts 2
A bunch are sold. The rest will be sold once the 787 issues are over.
04 May 2016
Total posts 34
They just won Skytax's best Economy Class 2018 and Best Economy Catering so they're doing OK with one segment of the market. Unfortunately this probably tends to reinforce some of their strange actions. Like bussing to/from the terminal in BKK way too often. And swapping out planes way too often. And having dismal lounges in BKK. But the Thai government has been on their backs for a while as they continue to bleed govenment money.
04 May 2015
Total posts 262
Haha, Skytrax has no credibility whatsoever. Winning a Skytrax award only proves an airline knows how to write a cheque.
19 Sep 2017
Total posts 10
Bne market (SE Asia) gets back to year 2015! TG 4 weekly, MH 4 weekly! SQ is the only one add capacity!
UA
09 Mar 2016
Total posts 56
I’ve done a LOT of miles in J on Thai. The new(ish) hard product is very good (even regional version on the 788) and soft is improving, though still more inconsistent than it should be. Usually the problem is down to crew. I find the older FAs (men and women) can be quite abrupt and slapdash, although I also find that being super polite and respectful to them usually results in much better service. The airline can hardly be blamed for airbridge issues at BKK. It’s an airport problem: traffic has outgrown the facility. I’m not surprised that they’re reducing services. Every man and his dog does Australia to Bangkok and Phuket these days, most of them LCCs. The competition is fierce and TG has never been one to get into fare fights. What I really don’t like about Thai is the rubbish website and rubbish app, and the outrageous J fare structure for many regional services (almost as bad as QF domestic J prices).
Thai Airways International - Royal Orchid Plus
03 Sep 2014
Total posts 8
My wife and I now flying 4 times a year to Syd to Bk. The morning flight back to Syd really suited us. Hope that schedule does return as promised. The old 747 400 are getting tired , hopefully we might get nice replacements.
Qantas - Qantas Frequent Flyer
28 Feb 2017
Total posts 10
I agree with most of you are that the 747 400s are dated. I was taking my 86-year-old mother back to Greece for a last comfortable trip but unfortunately there were no flatbed seats, economy loading through business class downstairs and the unfortunate business class people downstairs that sit next to wall because the other side is catering. Those flights maybe more available through points but in the end I don’t think it was worth it. Nonetheless I will miss the Thail lounge and the massage
Thai Airways International - Royal Orchid Plus
07 Feb 2019
Total posts 1
Thai Airways International - Royal Orchid Plus
16 May 2011
Total posts 113
UPDATE: Thai has since re-instated double daily services to Melbourne, effective 27 October. All other Australian routes remained unchanged.
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