Member since 22 Dec 2012
Total posts 12
Virgin Australia - Velocity Rewards
Member since 13 Nov 2015
Total posts 79
Generally you have to book with Hilton direct to get full benefits and earn credits. That's what they told me when I checked in for my reservation booked via Qantas hotels.
Qantas - Qantas Frequent Flyer
Member since 04 Nov 2011
Total posts 193
You need to book direct with Hilton to earn points, not third party sites. You may have some benefits recognised if you don't book direct, but this is not guaranteed.
Member since 29 Nov 2013
Total posts 433
I've had the same issue with Qantas/Accor so unless I'm desperate for QF points or they have the 6x offer going I book direct so as to accumulate nights and get benefits
Member since 08 May 2014
Total posts 43
I've just relinquished Hilton Gold status, but for the 2 years I held it I had no issue accessing all of my gold entitlements at any of the Hilton properties regardless of how/where I booked.However, you will only earn HHonors points if you book directly with Hilton.
Member since 21 Jan 2014
Total posts 238
I think all hotel programs are the same, we moved to a corporate travel management company last year, Hilton, IHG and Accor do not recognise anything unless booked direct with them and my status will disappear with them all so I am moving to other hotels or self contained apartments that are more convenient or better quality as there is no benefit to me to stay with these groups,, Hotel rewards programs will be virtually worthless in years to come as more and more business travel is done through management company, short sighted I would say on behalf of the hotel chains, airlines don't have an issue with points/ status regardless of where the booking originates, I don't know why hotels cant.
I agree GBRGB.
The hotel chains voluntarily agree to make rooms available to these booking sites, travel agents, travel management companies etc and consequently pay them commission. There must be some benefit to the hotel for this arrangement so it would seem counter-intuitive that hotels punish guests for using these booking services. It is especially mean-spirited to deny loyalty benefits to corporate travelers who are required to book via an intermediary. Wouldn't these be lucrative customers?
It also seems odd not to give benefits to customers who book via airline portals when the hotels themselves have agreements (with the airlines) to give frequent flyer points to guests.
Member since 24 Apr 2012
Total posts 1,093
I stayed at a Hyatt property last week which I'd booked via Expedia (was 15% cheaper than direct from the hotel due to a couple of promo offers), and gave my World of Hyatt number at check-in. I earned eligible nights and status points on seemingly the entire cost of the stay (the Expedia component and in-house folio charges), except for taxes, fees and alcohol (which Hyatt doesn't seem to offer points on).That said, Hyatt is a bit more liberal with giving you points - if you dine at a hotel restaurant even when you're not staying at the hotel, you can just give them your World of Hyatt number and you'll get points on that spend (5 per US$1 spent), without even having to charge it back to a room. :)
Member since 16 Jun 2011
Total posts 224
As far as I know, World of Hyatt is one of the few programs that doesn't exclude travel agency bookings.
On the dining front SPG also offer points and a discount, even if you aren't staying.
Member since 22 Oct 2014
Total posts 7
Get a Macquarie Hilton visa. auto gold, diamond if you can spend 40k per year. You can haggle the yearly fee as well when it is due. Free night in HKG upgraded to a suite on arrival was worth the card fee
Member since 15 Feb 2013
Total posts 11
I disagree that booking through travel agents does not get benefits - I book through a corporate agent regularly and still earn Hyatt, Hilton, Accor and Swissotel points at the hotels I stay at.
Singapore Airlines - KrisFlyer
Member since 05 Apr 2016
Even if You booked with a third party, you simply notify the hotel of your loyalty membership number and they will add your stay and recognise your elite tier at check in.
Member since 10 Nov 2011
Total posts 92
Hilton will only recognise your status if your stay is booked via a GDS or Global Distrubution System. On a work trip last year my stay was booked via Qantas travel online and even as Hilton Diamond in a hotel I had stayed at regularly I received no benefits, points or lounge access. No amount of writing to the manager changed this. This new policy came in early 2017.
These are about what is or is not valid for a 'stay'. The terms and conditions further narrow what is eligible for on property benefits:On-property benefits are not awarded in the following circumstances:
Of course, these things are always a bit of a YMMV, and there may be reasons that a particular property goes above and beyond the minimum...
How do I know if my stay is booked via a GDS? The websites generally won't tell you.
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