20% discount for Platinum Qantas Frequent Flyer members?

19 replies

whoppersandwich

Qantas - Qantas Frequent Flyer

Member since 11 Dec 2017

Total posts 116

Just got another Platinum email with an offer of up to 20% off flights for Platinum members, here’s the full email:



Welcome to our third edition of My Platinum News. We hope you enjoy the specially curated content we’ve prepared to help you experience the best of Qantas.

We've got plenty of great network updates for you in this edition, including our new seasonal flights to Honolulu, Santiago, Queenstown and our new direct service to Sapporo. On the ground, we’ve officially opened our expanded Brisbane International Lounge, a beautifully redesigned space that now offers more seating and dining space across three levels.

To help give you greater access to these network changes and more exciting destinations around the world, we are also offering an exclusive Platinum flight discount of up to 20%.

And finally we’re offering the chance to win one of six trips for two to experience Tokyo this autumn.

We thank you again for your continued support and hope your future travel plans find you somewhere relaxing.


Olivia Wirth
CEO Qantas Loyalty

Ricardo

SQ

Member since 23 Oct 2015

Total posts 34

Yes, I got the same. I do have a international flight to book - 15% off for First, sounded good, however the theory seemed not to match the reality.

Without logging in I got $34k for 2 x F, SYD to JFK - once I used my QF Plat login, the exact same flights (same day) came to $37.5k!! I was, however, expecting a discount (15% - around $29k total)

Must be a glitch, anyone else see the same thing?

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 171

I got the same thing, however bummer that i just booked my Bonus Status Credit offer Yesterday :(

MuzzH

Qantas - Qantas Frequent Flyer

Member since 22 Dec 2015

Total posts 25

I too looked at the offer this morning and found that on 5 x SYD - HNL - SYD there was no discount applied at all? Perhaps it is on selected routes only? very confusing.

sim86on

Virgin Australia - Velocity Rewards

Member since 08 May 2014

Total posts 41

Yes, I got the same. I do have a international flight to book - 15% off for First, sounded good, however the theory seemed not to match the reality.

Without logging in I got $34k for 2 x F, SYD to JFK - once I used my QF Plat login, the exact same flights (same day) came to $37.5k!! I was, however, expecting a discount (15% - around $29k total)

Must be a glitch, anyone else see the same thing?

Try clearing cookies, using a different browser or device completely & if you’re super keen, a VPN.
Most airlines have the ability to track what prices they’ve already shown you & a slight increase in the prices can be deliberate to create a (potentially) false sense of urgency.

Jobeki

Virgin Australia - Velocity Rewards

Member since 03 May 2019

Total posts 6

Maybe only applies to fully flex tickets and not cheaper fares thus being still more expensive (unless you need full flex)?

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 320

Also, the keyword is "upto" 20% off. This would mean very few fares are at that discount and the rest would be discounted from 0-20%.
Whenever these discounts are not applied to prices that are shown, i always assume, this is nothing more than a marketing ploy for quick bookings.

Ricky

Qantas - Qantas Frequent Flyer

Member since 04 Dec 2012

Total posts 2

As usual it pays to read the T&Cs:

International (return flights only):

  • 15% off First (F, A)
  • 20% off Business (J, C, D)
  • 10% off Business (I)
  • 10% off Premium Economy (W,R,T)
  • 10% off Economy (excluding E)

Domestic:

  • 20% off all fares (excluding E)
Pricing is always hard to track so agree with earlier comment that test the pricing on one computer and then again for the discount on another when logged in.

RozInAus

Member since 15 Feb 2014

Total posts 2

Me too. I logged in three days back to check out Heathrow-Brisbane return flights and noted the fares. When I got the Qantas Platinum email I went back online - nope. No discount at all despite my flights fitting the T&Cs. I got all excited too ....

Rufus1

Member since 04 Dec 2013

Total posts 64

I just tried this - it's mad! Clicked through from the link they sent to one browser (not the usual one) and it was $5888. And then logged in as a platinum: $6393 for the same flights, same fare class.

$500 more to be a platinum. But the difference on the individual legs is even starker.



Last editedby Rufus1 at May 17, 2019, 04:41 PM.

Ricardo

SQ

Member since 23 Oct 2015

Total posts 34

Yes, I got the same. I do have a international flight to book - 15% off for First, sounded good, however the theory seemed not to match the reality.

Without logging in I got $34k for 2 x F, SYD to JFK - once I used my QF Plat login, the exact same flights (same day) came to $37.5k!! I was, however, expecting a discount (15% - around $29k total)

Must be a glitch, anyone else see the same thing?

Try clearing cookies, using a different browser or device completely & if you’re super keen, a VPN.
Most airlines have the ability to track what prices they’ve already shown you & a slight increase in the prices can be deliberate to create a (potentially) false sense of urgency.

Why should I need to do this? they sent me an email stating that if I use my login I will get 15% off international return flights.

They have not provided this.

This appears to be no more than misleading and deceptive conduct.

kinnoda

Qantas - Qantas Frequent Flyer

Member since 16 Dec 2011

Total posts 8

My understanding was that you need to call to book these flights at a discount and that they’re not available online.

Ricardo

SQ

Member since 23 Oct 2015

Total posts 34

My understanding was that you need to call to book these flights at a discount and that they’re not available online.

Sadly that's not right either. Qantas in the email itself states

Log in to access the fares

This is clearly nothing more than scam or incompetence. I have referred it to the ACCC.for them to enforce the misleading and deceptive conduct by qantas.

Greg84

Member since 03 Nov 2014

Total posts 127

The terms actually outline there may be sale fares available that are cheaper than the discounted fare - seems a bit strange. Probably should’ve been more specific ie Discount on full flex or similar. Initially I was thinking this is a great way to reward loyal passengers, but seems like a waste of time...

Ricardo

SQ

Member since 23 Oct 2015

Total posts 34

The terms actually outline there may be sale fares available that are cheaper than the discounted fare - seems a bit strange. Probably should’ve been more specific ie Discount on full flex or similar. Initially I was thinking this is a great way to reward loyal passengers, but seems like a waste of time...

Not so much a waste of time, more a matter of misleading and deceptive conduct. There are laws about this sort of thing.

Qantas did not limit the discount to certain fare classes, nor did they stipulate you needed to call (in fact they state that you need to log in to see the fares), nor did they advertise a range of fares (whilst the headline says "up to 20%" the fine print stipulates a fixed percentage for each fare type).

I will be interested to see just how much the ACCC fines them for this. I have reported it to the ACCC.

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