Virgin Australia cuts lounges, points, upgrades on partner airlines
Virgin Australia has removed a raft of benefits enjoyed by Velocity Frequent Flyer members when travelling with partner airlines including Singapore Airlines, Delta Air Lines and Etihad Airways.
The changes affect access to airport lounges, the ability to earn Velocity points and status credits and the availability of upgrades. Curiously, although announced on October 14, Velocity notes these are "effective September 2020."
The Velocity website explains the cuts as being "a consequence of COVID-19 and some government-imposed international travel restrictions" but doesn't flag that these changes are temporary and would be reinstated once overseas travel returns.
Approached by Executive Traveller for comment, a Virgin Australia spokeswoman said it was "certainly the intention" that these changes would be reversed at a later date.
Earning points, status credits
Velocity members will no longer earn any frequent flyer points or status credits when travelling on a codeshare flight by any partner airlines which carries a VA flight number.
Oddly, it appears you'll still be able to earn those Velocity Points and status credits on partner airlines as long as your booking is directly with them – on a flight bearing their 'native' code, such as EY for Etihad Airways and SQ for Singapore Airlines.
The additional 'tier bonus' serve of Velocity points will continue to apply to flights on Delta Air Lines and Etihad Airways.
Lounge access
Platinum and Gold members of Virgin's Velocity loyalty program "will no longer be able to access the Alitalia, Hainan Airlines and Hong Kong Airlines lounges,", the airline says.
However, "Velocity Platinum and Gold members can continue to access all other eligible Velocity airline partner lounges".
Delta Air Lines
Velocity Points can no longer be used for upgrades on US partner Delta Air Lines if the flight has been booked under a VA flight number.
In addition, Velocity Platinum, Gold and Silver members are no longer eligible for a free upgrades from Delta's economy class cabin to the extra legroom Comfort+ seating.
As previously reported, Delta and Virgin Australia have paused their joint venture partnership until Virgin resumes flights to Los Angeles.
"We both anticipate that Virgin Australia will fly to Los Angeles again, and when that happens, we look forward to restarting the Joint Venture," Clare Black, Delta’s General Manager of Australia New Zealand, told Executive Traveller last month.
“We’ve remained in very close contact with Virgin Australia throughout the whole COVID-19 pandemic and Virgin’s administration process, and they do remain a very long-term strategic partner for us,” Black said.
12 Aug 2020
Total posts 16
All this makes my almost new Westpac Velocity card somewhat pointless. Literally. Have stopped using it and reverted back to Citibank Emirates Mastercard. At least there is some hope of using the points in the future.
Virgin Australia - Velocity Rewards
30 Oct 2015
Total posts 61
How To Lose Loyal Frequent Flyers 101
Don't know how they are going to win us platinum members back. Really looking forward to my $0.99 noodle cup in business class.....
I'm moving back to Qantas.
09 May 2020
Total posts 568
Hot water for your noodles cup may be extra
14 Nov 2018
Total posts 4
Hear Qantas are about to make changes to its frequent flyer scheme.
Feel it will be on the same lines.
Qantas - Qantas Frequent Flyer
02 Jan 2015
Total posts 70
My new alternative to Qantas will be REX on the Mel-Syd work flights
09 May 2020
Total posts 568
You may want to get used to being asked “sweet or savoury”
Qantas - Qantas Frequent Flyer
25 Mar 2014
Total posts 219
Packed QF lounges in 21
Qantas - Qantas Frequent Flyer
26 Nov 2012
Total posts 123
Lounges will be empty because a) fewer will fly and b) status will be elusive for many and c) those that have to pay for the club won’t get their business to do so.
16 Aug 2017
Total posts 21
Perfect time for QFF to offer a status match, I'd happily now swap my VA Plat for QF Gold.
Very sad but the writing has now been carved into the wall.
09 May 2020
Total posts 568
I know the recent Qatar status match is a different kettle of fish esp with domestic travel when QF metal is involved but I would have thought QF would still consider any inquiries or request for a status match from VA Plat with the right mix of itinerary to show from 2019. I think ET did a feature in June 2020 as Qantas Tier Accelerator
Although no guarantee of matching as opposed to an official status match promotion, it beats waiting for one that may never come in time.
Of course you will have to ask them to extend the qualifying earning period to 12 months rather than 3 month unless you have a lot of domestic QF flights coming up, since the usual way of quickly earning these status credit by transcontinental return trip under QF metal is not available
Qantas - Qantas Frequent Flyer
09 May 2013
Total posts 144
Not sure why they would offer a status match, when there is no competition?
Qantas - Qantas Frequent Flyer
26 Nov 2012
Total posts 123
A truer word has never been spoken, but they will likely be seduced by the notion. REX offering a status match would be very interesting, so long as there is something to get excited about with their offering after our first ‘novelty’ flight.
Jetstar Airways - Qantas Frequent Flyer
14 Jan 2017
Total posts 67
Correct me if I’m wrong but Rex don’t have a frequent flyer programme or status levels. They have a frequent business flyer programme with one FF number for all employees offering a free sector after a certain number of flights. They currently don’t even have a business class. Finally there is only paid lounge membership options.
03 May 2017
Total posts 26
QF don't need to offer a status match, they effectively have a monopoly on J class and the business traveller market shortly.
Qantas - Qantas Frequent Flyer
21 Jan 2014
Total posts 320
The slow change to Virginstar continues.
QF
11 Jul 2014
Total posts 998
I expected that BUT if they move away from Paul Scurrah model it will be short term gain for long term failure as we have all seen time and time before, your business target should be the market leader not a target that only has around 10% market share.
Virgin Australia - Velocity Rewards
24 Aug 2011
Total posts 780
Reading the news today tells a few things - Scurrah is on the way out and Bain is going hard into low-cost mode, Bain don't want anything to do with Branson, and the unions can take a flying leap. Which I reckon means one thing - VA2 will morph into something that resembles a LCC and possibly not called Virgin x. 2021 will be very interesting.
09 May 2020
Total posts 568
Yes I also seen that news
Scurrah is instrumental in keeping the employees on side as one of the biggest creditors in the administration but now that Bain has full control they probably decided they don’t want to partake in Scurrah’s vision of the new Virgin.
Mind you I though at least he would have lasted at least 6-12 months on the job until a working operational network is in place when borders restrictions eased, but this rapid dumping suggest Bain may have a vastly different vision of the new VA from what is articulated publicly by Scurrah and may show its claws within the next 3 months.
Bain may very well validate some previous suggestions of corporate raider and asset stripping.
Oh dear, looks like our VA detractors/supporter online discussion over the future of VA hasn’t really fizzled out yet
QF
11 Jul 2014
Total posts 998
Josh Frydenberg was on a VA flight to Adelaide yesterday, time for the government to step up.
Qantas - Qantas Frequent Flyer
20 Aug 2014
Total posts 169
How is this relevant?
19 Jun 2020
Total posts 28
I am not sure it is the governments job to step in and help a private company make more money
Jetstar Airways - Qantas Frequent Flyer
14 Jan 2017
Total posts 67
Don’t forget virgin is the national airline of QUEENSLAND.
Qantas - Qantas Frequent Flyer
28 Oct 2011
Total posts 467
Step up how, exactly? What do you want the government to do?
VA is a private company that has received some government support financially since March (reduction in charges + underwriting some repatriation flights). The Queensland Government has also bought a small share of the airline for $200 million.
Jetstar Airways - Qantas Frequent Flyer
14 Jan 2017
Total posts 67
I wouldn’t call 1/5th of a billion dollars a small stake in an airline whose future is very uncertain.
18 Sep 2015
Total posts 136
The government's role is to foster competition in Australia's economy and prevent market failures. I don't see this as meaning provision of subsidies for a private or listed company, but rather to create an environment where competition occurs or better still, flourishes. There's all sorts of mechanisms for this that the government could apply, as readers would know. Having only one full service airline operating domestically would be market failure, as it would hand the incumbent a monopoly. We all saw the impact of that the last time there was no competition in the full service segment. For example, options COULD include allowing ICAO ninth freedom rights to non Australian-based airlines.
QF
11 Jul 2014
Total posts 998
Well what I should have said; As the government has done with Victoria and rescinded the Chinese Belt and Roads money deals they should rescind the VA take over by Bain if they don't do as they spruiked.
25 Feb 2013
Total posts 61
Virgin Platinum twice over here (i.e. fly enought to gift platinum to wife as well). We have to fly economy by company policy but I fly too much for work to endure a LCC service (or lack thereof) on flights, so will be moving at least 100 flights per year away from VA if they go this route. Despite really not wanting to move to Qantas I have no interest at all in this new model and won't be supporting it - including dumping all my Virgin associated CCs. There must be champagne corks popping at Qantas HQ right now
Virgin Australia - Velocity Rewards
24 Jan 2018
Total posts 756
I can read Captain AJ's mind. He'll wait for the day JH takes the reigns at Virgin and then LOUDLY announce the grandest Status Swap deal in the history of aviation in this country, conditional upon surrender of Virgin gold/platinum cards to Qantas.
By the end of that week there will be no Gold/Platinum flyers in VFF and a big box of cards will land on Jayne's desk (after all, the cards remain the property of VFF and he'd merely be returning them). Ouch!
Not at all 'bitchy' of AJ, just 'business'. I've always said that if nothing he's one cunning operator (and Richard Branson would do the same in a similar position). He's not paid the big bucks just for his good looks.
09 May 2020
Total posts 568
AJ was asked to stay with QF until 2022 and that was in 2019
Given the likely impact of the pandemic on airline industry beyond 2021, I think they will ask him to stay beyond 2022.
Like it or not (esp QF employees), AJ is probably the person QF needs at this time to reduce costs and plan for return of full operational capacity while offloading some aspects of their workforce to rely on contractors. The trick is to make sure the contractors remain compliant to training and security requirements (as the Victorian quarantine security guard contractor fiasco and the NSW Health ancillary service contractors experience exposed) which will be the main difference (and disadvantage) compared to in-house services, where they can directly control hiring practices.
QF
11 Jul 2014
Total posts 998
Boeing,
That started on Thursday key Club members are already negotiating the move
Qantas - Qantas Frequent Flyer
04 Nov 2017
Total posts 343
Safe to say that Global Alliances for the new 'Virgin Blue' can be considered 'dead and buried' for the foreseeable future.
At most connect partner level (possibily with SkyTeam) considering they're only keeping DL and EY at this stage, but chances of that happening are also close to zero as well.
30 Aug 2019
Total posts 28
Why do you keep posting this on every Virgin Australia article? Especially when there is ZERO mention of Star Alliance in them? Is this your new 'so called savior SQ' rant?
19 Jun 2020
Total posts 28
And so it begins, watering down of benefits till it is no longer worth giving loyalty
05 Apr 2012
Total posts 31
Seems no point in booking an international flight with Virgin if I don't earn the points & status credits. Not that I can fly anywhere until 2021 according to Covid!
Virgin Australia - Velocity Rewards
01 Mar 2012
Total posts 177
If I read it properly if you book direct with the partner airline you still get the benefits, it’s just the VA ticketed fares on partner airlines which were ridiculously overpriced compared to buying them direct from say SQ. I never bought international partner airline fares from VA. So really I see a positive change and not yet, maybe, the disaster that we are bracing ourselves for.
Qantas - Qantas Frequent Flyer
14 Sep 2012
Total posts 382
So when I read from the article "Velocity members will no longer earn any frequent flyer points or status credits when travelling on a codeshare flight by any partner airlines which carries a VA flight number", isn't this practically the entire international VA network? Why would you ever book a "VA" code itinerary when travelling international? I never thought the Velocity program was clear before this but now I'm completely confused.
Virgin Australia - Velocity Rewards
02 Feb 2015
Total posts 39
So So So So disappointed for all of the virgin staff. I have been with them from Virgin Blue days. Often thought about defecting to QANTAS as i love the ads. OK QANTAS , Im ready now...........
16 Aug 2017
Total posts 21
Its really not sounding good
16 Oct 2020
Total posts 1
So disappointed to read this update. I was almost platinum but no chance now. Also wondering how long it will be until they announce the reduction in VFF Points value? Might cash mine in now for some wine and DJs vouchers. Flights and upgrades would be better but I don't think I want to risk it. Grange it is for me this Christmas!
Hi Guest, join in the discussion on Virgin Australia cuts lounges, points, upgrades on partner airlines