Qantas hikes credit card booking fee for business, first class flyers

By David Flynn , July 8 2016
Qantas hikes credit card booking fee for business, first class flyers
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International business class and first class flyers on Qantas will see their credit card booking fees more than double under the airline's new card payment fee system.

The changes were made in response to new rules on surcharging announced earlier this year by the Australian Competition and Consumer Commission and the Reserve Bank.

The new rules force companies to charge a percentage fee rather than a flat fee.

From September 1 Qantas will levy credit card fees on each booking at 1.3% of the overall airfare, rather than the current flat fee

Qantas currently charges $7 per passenger for booking domestic and trans-Tasman travel with a Visa, MasterCard, American Express and Diners Club card, and $30 for international flights.

However, debit cards such as Qantas Cash will attract a much smaller 0.6% levy.

Under the new percentage-based system, surcharges will be capped at $11 for domestic and trans-Tasman fares and $70 for international tickets.

Qantas has previously stated that the airline "significantly" under-recovers its total cost of accepting credit cards.

Premium travellers to pay more

While the new scheme will mean saving for most economy class passengers, it will see international business class and first class travellers paying more than double for bookings.

For example, a Sydney-Singapore business class return flight with Qantas currently attracts a $30 booking fee – but based on an average fare of $6,000 for a business saver ticket, the booking fee from September will more than double to hit that $70 ceiling.

And while Qantas maintains that "the majority of Qantas customers will pay the same or less in fees than they do under the current system", the maths behind that statement are skewed towards short economy flights along the east coast when the fare is less than $535.

On the whole, all other Qantas domestic and trans-Tasman bookings above $535 – which includes most east-west and trans-Tasman flights – will pay a higher credit card levy than today's flat rate.

Likewise, for international flights, bookings over $2,300 will carry a higher credit card surcharge than the current flat $30 fee.

The amounts are in line with the recommendations of ACCC Chairman Rod Sims, who had previously suggested that debit card surcharges should not exceed "around half a per cent", with credit card fees between 1-1.5%.

How do you feel about the new Qantas credit card levy – will you be better off or worse off?

Also read: How the RBA's interchange cap will affect credit card points

Follow Australian Business Traveller on Twitter: we're @AusBT

Disclaimer

Executive Traveller may receive a commission when you apply for these credit cards via our links.

You should seek independent advice and consider your own personal circumstances before applying for any financial product.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Virgin Australia - Velocity Rewards

24 Apr 2014

Total posts 47

Unlikely to be popular here, but I see no issue with this. Fair is fair.

American Airlines - AAdvantage

13 Jul 2015

Total posts 245

Still better than Virgin Australia fees if you try and book on partner airlines like Etihad. 

sgb
sgb

Emirates Airlines - Skywards

30 Nov 2015

Total posts 745

Outrageous.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

Why is it outrageous? 

Qantas works in a hyper-competitive market - a market where certain customer segments display different levels of price elasticity. It's also a market where CC fees on transactions have become the norm (not saying I agree with it, just saying it is the norm). 

If a hard cost of processing airfares is a merchant fee of 1.5% then why not recover the actual cost? 

You should also realise that 1.5% of fare is actually pretty generous of Qantas - the customers buying these types of fares are likely to be using premium cards like AMEX Centurion etc - these all attract higher merchant fees - often well over 2%. 

The system is the issue...not the carrier...

24 Oct 2010

Total posts 6

Large organisations are able to negotiate fees of around 0.6-0.7% for Visa/MC and around 1% for Amex. This is simply Qantas gouging.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

Agreed Rahul,

I used to consult to First Data - I'm aware of the system. 

What you need to keep in mind is that many of these transactions will come via Premium cards, where the payment gateway vendors have less ability to discount. 

Again...its the system at fault, not Qantas

04 May 2015

Total posts 263

Where did 1.5% come from? The article says 1.3%.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

Hmm, I was probably multi-tasking at the time and "saw" 1.5% vs "what is" 1.3%

#mybad!

Qantas - Qantas Frequent Flyer

26 Oct 2013

Total posts 30

How does it impact award bookings- would they also be $70 for J & F ?

Hi Nalin, Qantas doesn't charge credit card fees on 'Classic Reward' bookings (now and also won't from September). Fees apply if you do a 'Points Plus Pay' booking, however.

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 387

But will it impact on the taxes you pay by credit card on a FF ticket?

12 Dec 2012

Total posts 994

They are adding fees to point plus play?

There were no fees on these bookings before. Points+pay bookings forced a credit card payment for the cash part (no other payment option selectable when points involved) and came with no card payment fee.

Qantas - Qantas Frequent Flyer

18 Feb 2014

Total posts 19

Conplete disgrace and rake.   Are Qantas trying to move more First and Business passengers to Emirates and Singapore and Cathay?

if so, this will work.

Qantas - Qantas Frequent Flyer

05 Oct 2015

Total posts 43

if my experience of the food and beverage on qantas first and business is any guide the answer has to be yes they are trying to push customers away, Joyce will only be happy once there are no happy customers left.

I just goi back from UK this week on BA first class, its light years ahead of Qantas and much more affordable.

07 Oct 2012

Total posts 1256

Using Cathay, Singapore, Emirates, Qatar, Ethiad etc as examples of great premium airlines...  fair enough. But to use BA as a shining light, the airline that charges to choose your seat in business, really?

04 Jan 2015

Total posts 7

in my experience, higher level e.g. platinum frequent flyers could often have the $30 credit card fee waived on "big ticket" buys e.g. first-class around the world.

might be worth at least asking when the new fee is imposed. nothing to lose, everything to gain.

Qantas

08 Jul 2016

Total posts 1

The way I get around this is using an OTA. Many OTAs do not attract a fee for CC use. 

Qantas - Qantas Frequent Flyer

25 Jan 2013

Total posts 246

Good plan 'A333'. I usually search online and then take the quote to Flight Centre and ask for a price match.

Although I always start the process saying I'm not paying for using my American Express card. Works most of the time.

Singapore Airlines - KrisFlyer

02 Sep 2014

Total posts 17

OTA's that are AU based are reuired by law to display prices including all charges so you'd be quoted including the fee because it's incorporated into the overall cost. 

Singapore Airlines - KrisFlyer

02 Sep 2014

Total posts 17

Required*

31 Mar 2014

Total posts 333

Isn't this just inline with the RBA's requirement to pass on no more than the true cost, instead of a flat fee? I see no issue here as the change was mandated 

14 Nov 2012

Total posts 12

I agree, and the date of introduction aligns to the published date from the RBA for 'large merchants'.

For the full RBA article:

https://www.rba.gov.au/payments-and-infrastructure/review-of-card-payments-regulation/q-and-a/card-payments-regulation-qa-conclusions-paper.html

Qantas - Qantas Frequent Flyer

26 Aug 2015

Total posts 5

Sounds like gouging to me. I thought these credit card 'fees' had been investigated and found unwarranted. For me, the question is 'what is the actual cost of electronically processing an online airline booking?'

Many people like me and my wife travel business class nowadays because we are 'over' economy conditions which we suffered in our working days. Buying flexi business class fares means less travel but a better experience. The added booking charges are an imposition for people like us compared to corporate travellers.

07 Oct 2012

Total posts 1256

I think you'll find the investigation effectively showed that people buying cheaper tickets (ie economy/domestic etc) and paying the flat $30 fee, were subsidising people buying premium tickets and paying the $30 fee.

The changes to a perecentage system are fairer on those people. 

Whether QF should charge the fee at all is another question.. surely better to just include it in the cost.

But as a predominate economy flyer when paying, these changes are a positive for me.

13 May 2016

Total posts 40

Richard    My wife and I travel business class too as my wife needs a lie flat seat on anything over 2 hours .We have retired .We dont use a credit card and pay our tickets by cash at Flight Centre.                                                                                            

12 Sep 2014

Total posts 6

Use a voucher to buy an expensive ticket - there are no charges when paying even part of the fare this way.

07 Oct 2012

Total posts 1256

Shhhhhh... 

Virgin Australia - Velocity Rewards

13 Dec 2012

Total posts 48

My problem with this whole thing is it is actually a cost of doing busienss.

I worked for an airline many years ago, and a major airports such as Melboure or Sydney we had a min cash float of >$0.5 m, which mean much more cash at any point of time.

Also there was the cost of cheques, and we had our own credit card.

All of these cost a lot of money, (think of all the security costs associated with that amount of cash and moving it around), cost of depositing cheques etc.

these fees are simply a money grab by all merchants, whilst at the same time they have saved a huge amount of money by no longer accepting much in the way of cash, cheques or running their own credit card systems.

The Reserve Bank completely stuffed this area up, and the airlines have been flaunting it and getting away with yet another revenue stream.

Qantas - Qantas Frequent Flyer

09 Feb 2015

Total posts 303

A company like Qantas would be flat out being charged 0.5% by the credit card companies to utilise the service. This is nothing short of them over charging loyal customers.

18 Apr 2012

Total posts 33

airlines generally pay a higher merchant fee given associated risks.. they wouldn't be paying 0.5% and certainly not on amex or Diners cards

Qantas - Qantas Frequent Flyer

25 Jan 2013

Total posts 246

Credit card fees are often a rort IMHO. If there are some big companies, (Woolworths, Caltex and alike,) who can go without charging their customers fees; I don’t see why the airlines need to.

I also credit the airlines for bringing this issue to the forefront as I believe it was the drip pricing by the LCC’s such as JetStar and alike, which lead to an RBA or ACCC investigation.

Whilst I don’t deny that there is a cost of doing business, I can’t help but feel a little cheated when I have to take an advertised airfare and multiply it by 1.5 to find out how much the actual price is.

You know what I think would be a great article, is a comparison between Aussie airlines and overseas ones as to how much they charge for credit card usage.

04 May 2015

Total posts 263

You'll find that Caltex actually surcharges 2.5% for American Express and Diners card transactions at all locations run by Caltex (Calstores), even those that participate in the Woolies deal. Those that don't surcharge are the ones run by Woolworths directly.

07 Oct 2012

Total posts 1256

Whilst I agree with your sentiment, I think it's naive to think woolworths etc don't charge their customers. They would just recover this "cost" through the pricing of products, rather than at the til. 

Personally, I would prefer QF to just factor this into the fare. 

Qantas - Qantas Frequent Flyer

25 Jan 2013

Total posts 246

Fair point 'Hutch'. I too would prefer the airline to just incorporate it into the fare. 

Qantas - Qantas Frequent Flyer

18 Aug 2014

Total posts 76

Can Qantas please explain WHY it can charge less for cattle class but more for J & F class when it is the same plastic card or dose it involve more work to process a J or F class seat???? we are paying top S$$$ for J & F class so why more fees Qantas?

Typicial GREED from QANTA$ .....

Im glad I jumped ship.......

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

This isn't that hard to understand:

  1. Not all cards are the same - they all have different merchant and settlement fees
  2. Not all merchant fees are the same
  3. Not all countries have the same fees or interchange rules
  4. Historically, Qantas has (as best I can tell) applied the surcharge as a blended fee - smoothing out differences between card types and gateway vendor demands
  5. The RBA has demanded vendors charge a fee closer to the real cost of service provision
  6. Economy or price conscious customers are more likely to purchase airfares using vanilla credit cards
  7. Premium customers are more likely to purchase J and F fares using Premium cards - Premium cards attract higher merchant fees; premium cards comprise (probably) less than 15% of overall CC sales for Qantas (i.e. less negotiating power). 
I run a small e-commerce business in Australia and NZ - I don't transact more than $200k in AMEX sales but I was offered a flat AMEX processing fee of 2.1%...
 
Why not rage against Woolworths and Caltex (sites) that apply a 2.5% fee for AMEX cards?
 
Wait, I'm sorry, have I negotiated a better merchant fee deal with AMEX that Woolworths or Caltex could? WFM!!!

Qantas - Qantas Frequent Flyer

09 Sep 2013

Total posts 177

'5. The RBA demands the fee be the REAL cost.' 

Whether you're a private passenger or a corporate passenger, the processing cost for a purchase of something for $100, $1000, or $20,000 is the same.   As has already been stated,  this is just a gouge, a rort, a ripoff, and all the other similar adjectives you can think of.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

Frank,

Let me repeat this for the second time - premium cards attract higher merchant fees. 

  • If you purchase a $100 Qantas fare with a vanilla MasterCard Qantas might pay 0.7% as a merchant fee;
  • If I purchase the same $100 Qantas fare with an AMEX Centurion charge card Qantas might pay 1.8% as a merchant fee. 

Qantas - Qantas Frequent Flyer

09 Sep 2013

Total posts 177

Mark - I do understand  the 'merchant fee' varies by card, however the 'transaction fee' charged by FDR for their networking behind the scenes is as I stated before,  no more or less for transactions of any particular  value.

18 Apr 2012

Total posts 33

its not the processing cost - a merchant will pay more in fees on a $20,000 transaction that a $1000.. so no it's not the same cost. the more you put through a CC faciity the more the merchant pays

09 Sep 2012

Total posts 140

Did you really write "vanilla"? 

07 Oct 2012

Total posts 1256

Huh? Surely you can work this out for yourself?

1.3% of an economy ticket is going to be less that 1.3% (or $70 capped) of a business or first ticket.

08 Jul 2016

Total posts 3

What is it about Australia and passing on all the credit card fees?  I travel all over Asia and only hotels I stay in that always want to tack on the credit card fees are in Australia ? Do they honestly expect me to be runnibng around on a business trip with pockets full of cash ?  I fly Cathay all the time and never pay a fee, not with SIA either ?  Qantas sure doesnt do much to attract business traffic, thats for sure. 

07 Oct 2012

Total posts 1256

I agree with the travel around Asia and Australia etc... 

But I would think that a large number of passengers flying QF for business, would be booked through corporate schemes...

Etihad

23 Jan 2013

Total posts 175

Come this time next year, Qantas will have to remove all card surcharges and only charge what it costs them in transaction fees from the major card companies. I gather they are trying to get in as much as they can over the next year before the legislation takes effect. 

07 Oct 2012

Total posts 1256

If that was true, they would most likely just leave the current system until next year... there are more economy seats on a plane and they are currently charging $30 a pop (international) for that.

I find this a very unjust increase. Really like to know what QANTAS is trying to achieve. Certainly not customer loyaltly.

Does this increase only occur if you book directly with the airlines or apply through travel agencies?

We returned from HongKong in May Business Class. All i can say is maybe they will put the money in learning to provide decent vegetarian food. It was awful.

Am I right to believe that the credit card fee is only levied to bookings ex-AU?

i.e. If you flew LHR/SYD one-way or return and were charged in GBP, you would not have to pay the credit card fee?

That is currently the credit card fee policy. Will this change in policy affect all global points of sale or only AU?

17 Jun 2011

Total posts 66

As some others have said merchant fees are simply a cost of doing business and shouldn't be passed on to customers. If so why not pass on electricity costs, cabin crew fees, aircraft maintenance fees, etc.

Banks and business have successfully pushed all transactions to the cheapest online / electronic process possible, stopped cash and cheque payments and now simply charge as they wish at a profit.

Just because 'most businesses do it' doesn't make it right.

DGP
DGP

Qantas - Qantas Frequent Flyer

17 Jan 2012

Total posts 177

Sorry to contradict some people on here, but as a Travel Agent I can confirm that airlines such as Cathay Pacific, Singapore Airlines, Air New Zealand, Air France and KLM as examples, do charge Merchant Fees when a Credit Card is used as a Form of Payment.  It is not just Qantas.

Singapore Airlines - KrisFlyer

02 Sep 2014

Total posts 17

Yep I was waiting to see who would say it first... But since this is an ACCC ruling it will most likely be applied to all A/L's in the end... OZ already does this. It's not going to take long for the rest to jump onboard with this idea. 

jaxwax is on the money here, simply buy a $50 voucher (via credit card) then use it to book your flight. Since the voucher won't be enough you will need to pay the balance, since the only payment acceptable is via credit card, then there is no fee charged.

DHB
DHB

05 Nov 2014

Total posts 6

Excuse me mates: From my viewpoint the conversation appears to have gotten off in the weeds a bit in an attempt to justify the increase in the cost of flying. For myself, I did not have to go much further in the article than the part that reads, " changes were made in response to new rules announced earlier this year by the Australian Competition and Consumer Comission, and The Reserve Bank. " Next, "the new rules force companies to charge a % fee rather than a flat fee".  Gentleman, where I hang my hat this says that the people who are in charge and control, ie the Reserve Bank in Australia, told the Australian Govt to implement a tax which will be collected by the banking system and do so as a percentage which can be slowly increased in increments on a go forward basis which will appear to be of no consiquence to your average citizen. And to make this tax increase palatable to the masses someone decided to make it look like a "robin hood tax", ie money from the wealthy only, by implementing the tax predominantly on passengers who fly F/C and B/C.  Now, if you are not wealthy and are offended have no fear, this tax will make it to you just as soon as it settles in and is accepted with the group who can apply the most pressure to make it go away. Yep, big government and big money just stuck their hands a bit deeper in the pockets of , in this instance, Qantas customers; and at the same time potentially moved Qantas business over to another carrier that does not stack up fees as high as the flying Roo is being forced to do.  Appears that once again it is time to insure your seat belt is fastened because the Captain aka Reserve Bank has advised that the ride is about to get a bit more bumpy, but only for the guys in the front, right? 

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

DHB,

Maybe do a bit more research into how credit cards transactions are processed in Australia because this assertion you've made is wrong: 

"the Reserve Bank in Australia, told the Australian Govt to implement a tax which will be collected by the banking system and do so as a percentage which can be slowly increased in increments on a go forward basis which will appear to be of no consiquence to your average citizen"  

The RBA was involved in the fee review started by the ACCC because the ACCC was investigating business practices (its core responsibility) whilst the RBA got involved because it related to payment systems - oversight of such is one of its two core responsibilities. 

There is no secret Government conspiracy to level secret taxes on the poor

Qantas - Qantas Frequent Flyer

10 Jun 2016

Total posts 9

You know Everyone used to say QF were ripping people off with the 7.00cc fee for domestic and the flat 30.00 fee for international. Now the ACCC has investigated and said they cannot do that anymore and the fairer option is the % amount. Ok so under that requirement the cc fees can go up higher on QF so please quit complaining as you were unhappy with the flat cheaper cc fee before and wanted something done and it has been... Now you are unhappy. Sometimes from what I read on here, people seem to always have a complaint whether it be good or bad for flyers.

19 May 2016

Total posts 15

It is worth remembering that all forms of payment, including cash, actually come at a cost to merchants. In fact, cash payments can actually be more costly for merchants than eftpos or credit card payments, particularly for smaller transactions. This is what always annoys me about some merchants refusing to accept my credit card when buying something like a coffee or sandwich - they think that it costs them more to do so, when in fact it actually costs them less than cash. (Eg $10 for lunch paid on a CC might cost the merchant 1.3%/13c, whereas accepting that in cash is closer to 27-48c in merchant costs, particularly when change is required.

This is an interesting research article from the RBA on the costs of various instruments (and the source of the figures above):

https://www.rba.gov.au/publications/rdp/2014/pdf/rdp2014-14.pdf

13 May 2016

Total posts 40

thehound   Could you please explain that when I go to the bank and get $100 of change and the bank charge me $100  not $103 or $105 as you  say above. 

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

rufusfly

The points made by thehound are quite relevant though the comparison as presented may be too simplistic. 

The best way to look at this is to look at the total cost of accepting payment by payment type. 

The total cost of accepting a payment type such as cash will include factors such as:

  • Time cost to go and get the float
  • Time cost to manage various floats in cash registers inc compliance, physical cash management, and lower through-put of customers
  • Time cost to reconcile floats at end of shift or end of day, time cost to then securly store or bank such cash
  • Increased insurance and security costs due to being primarily a cash payment business

So to go back to TH's example and your response - yes you can withdraw $100 from the bank and the cost is (apparently) nil, when you look at this from a TCoB it is not nil. 

Conversly, if you operate a cashless and/or a contactless business (i.e. tap and go) then you face not only merchant fees to process payments so you get your money, but also higher insurance costs due to the increased risk of fraud. You would also factor in a loss factor per $100 of turnover because for basic card fraud you as the seller of the goods wears the cost of the refund, a penalty fee applied by your bank, plus the loss of inventory. As an example, in my e-commerce business I factor in a $ loss for every $1,000 of turnover to account for unrecoverables. This changes year on year for example as we've managed to avoid fraud for a number of years and our merchant now waives any penalty fees if we get caught in the future - so theoretically, my cost to accept credit cards has reduced slightly. 

13 May 2016

Total posts 40

markpy .   I am only a simple butcher that has retired .The time it takes to get the float and put it in the till takes less then one smoke. It only takes a few minutes to count the till each night.I still think it is quicker to serve someone that is paying cash .At the end of the day  you just had to put your takings in the night safe at the bank on your way to the pub.To  SIMPLISTIC  ?

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

rufusfly, yes your example is too simplistic...

13 May 2016

Total posts 40

markpy         If I follow your logic I would have been Bankrupt in a short time.With the merchant fees to process payments so I can get my money.Higher Insurance cost due to  fraud. Factor in $100 of   turnover because  of basic card fruad.Penalty fees applied by the bank.Plus loss of inventory.I notice that you factor in a $  loss for every $1000 of turnover to account for unrecoverbles.If you run your business simplisticly you dont have your problem.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

The point of my earlier response was to expand on what thehound had noted which you had summarily dismissed. 

IF, as you seem to indicate, you operate a single till, low turn over retail shop then clearly your cost of accepting cash vs card would be "material" - as you note. 

As it stands, many of us operating in either a pure e-commerce business or a multi-till B&M business - the situation is more complex...which is the point I was making

13 May 2016

Total posts 40

markpk.     I did not dismiss the thehound..  I just wanted to know how cash was dearer .I did not Indicate  what sort of shop it was .It could be a  retail/ wholesale business that serves  hotels and restaurants.As for low turnover I think you are way off the markpk .

Let's leave personal attacks and other remarks at the door.

All users are kindly reminded of AusBT's published comment policy, specifically:

  • Don't attack others for their opinion: if you disagree, then make your case. But stay objective and stick to the topic.

Personal attacks and other comments not relevant to the topic of the article have been removed from a number of posts here. Further off-topic posts will be deleted without notice.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

rufusfly,

You did state:" I am only a simple butcher that has retired .The time it takes to get the float and put it in the till takes less then one smoke." 

What I concluded from this was that you may have operated a small, single till butchers shop. If so, then your cost to accept cash as a payment method will come at a cost - its certainly not zero. 

To my earlier point, any type of business - simple or complex - will have a cost to accept payment whether that payment is via trading account, cash, EFT, or card - there is a cost. 

DHB
DHB

05 Nov 2014

Total posts 6

MRKPK:  Sorry mate, I never said or even implied that the tax was secret. In fact I pointed out that it was just another tax masquarading as a fee.  And in terms of Reserve Banks, and unless the land down under has a complete different dialogue than the rest of the world, a Bank does one thing, it makes money.  It does not pass laws. Or, in Australia does the The Reserve Bank pass law and make money also? Or perhaps the The Reserve Bank dictates law? Ah forget law, how about just tell the masses, and in this case F/C-B/C passengers on Qantas they are going to pay more with nothing in return? But regardless of how you slice it, or flog it to death verbally, people are reaching into their pockets to pay more for "something", and are doing so with no value added to boot.  Is the ruse you are proposing is that this is fair? And the fees are going where? As such, call it what you will, fee, tax, surcharge, etc. people are paying more money and getting more nothing in return. Maybe the where the money goes could be your homework assignment. However, but be careful what you may find out when you do your research. Because if you report back to the banking system, the government and to the airline, ah oh. 

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 477

DHB

So if I follow your logic...

  1. First Data Corporation provide the vast majority of payment processing, switching, and settlement services in Australia. They are a US public company. They provide a complex service for which banks and merchants pay them a fee.
  2. Xero is a NZ public company that provides accounting software in the cloud - for which customers pay a monthly subscription fee to access their IP

So Xero and First Data both charge a fee for their services so therefore both are in fact collecting "tax masquarading as a fee" - your words! 

The RBA does not set law - one of its two jobs is to protect the integrity of the payments system in Australia. 

21 Aug 2015

Total posts 90

Typical QF, gouge, gouge and then gouge some more. They offer absolutely no more than necessary. I gave up on them years ago, other carriers offer better products, more destinations and much better value. 

Pup
Pup

Qantas - Qantas Frequent Flyer

13 Jul 2016

Total posts 1

I havent' noticed the option of sending a cheque or direct debit. 

QANTAS states that it "singificantly" under- recovers its total cost of accepting credit cards.

What are the alternative options offered?


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