Member since 15 Aug 2014
Total posts 2
Qantas - Qantas Frequent Flyer
Member since 04 Mar 2014
Total posts 76
I very much doubt it was purposful, in their defence they are usually helpful and professional. Sometimes you do have to play the game and try another person however....
Member since 24 Dec 2013
Total posts 103
Sounds like the agent thought it was too hard. Plenty of reports online of this happening. Notice how Qantas doesn't ask you to stay on the line to rate the call. That is because they don't care.
Etihad - Etihad Guest
Member since 06 Apr 2012
Total posts 77
Have had this happen to me a number of times with Qantas. If your request is moderately complex or requires an extended amount of time to address you will often find that your call becomes mysteriously 'disconnected'.
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 135
I've had that too. No respect for customers. QF "customer service" is an oxymoron.
Member since 07 Sep 2018
Total posts 1
Not surprised. Qantas service is going backwards and no-one in Qantas management wants to hear real feedback. I have tried to provide constructive feedback as have flown with Qantas for 40 years, but have given up and booking with EA as better service, better value and they encourage feedback.
Member since 21 May 2014
Total posts 173
Isn't the airline with the IATA code East Horizon Airlines - I assume you mean EK and emirates?
Member since 23 Feb 2015
Total posts 258
Member since 30 Jul 2013
Have any of you actually flown in a premium cabin on ANY American based airline. Sorry - QF might fail on occasion, but their service is amazing compared to any American airline. I now choose QF over SQ (mainly because of their horrid new A350 Business seats), and SQ's cabin and ground service has become so arrogant it's bizarre. Cathay I wouldn't rate, I would never fly an American airline long-haul. Happy with QF
Member since 07 Feb 2011
Total posts 3
I'll chime in here...just like the original poster, I'm also LTG and have been platinum for over a decade. I'd have to agree that my recent experience in the last 2 months with their premium call centre has been extremely disappointing...in particular, one call centre team member based in Tasmania was extremely rude and argumentative and she was intent in talking down. I was on hold for 47mins before my call was answered and when she took my call, she made it very clear that she had a long day and made her displeasure known very early in our call. I had the call on speaker in my office and I had 2 of my colleagues who walked in and overheard parts of the conversation and were astonished at the tone and attitude delivered. I escalated this, had a very good conversation with a customer service manager and she acknowledged that there were a number of issues relating to their call centre agents and also acknowledged that feedback for poor service has been increasingly high of late.
Virgin Australia - Velocity Rewards
Member since 06 Sep 2012
Total posts 99
Based on these comments I wouldn't say that QF is failing customer service occasionally, it's becoming more common.
Member since 08 Feb 2018
Total posts 100
Called them last night, was a wait so they called me back 8 mins later as promised. Issue sorted quickly and actually improved the situation from the original booking. Nice friendly agent. Never had a bad experience with their call centre.
Member since 23 Aug 2017
I am only gold (no LTG), but have had similar issues where they palm you off.
Member since 02 Feb 2018
Total posts 28
Very true, but no excuse for poor service because some agents don't know any better.
Hi Guest, join in the discussion on
Qantas customer service ??
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox