Virgin Australia boosts Brisbane lounge, adds premium entry

By David Flynn, May 12 2014
Virgin Australia boosts Brisbane lounge, adds premium entry

Virgin Australia will double the size of its Brisbane Airport lounge and add a fast-track Premium Entry facility modelled along the same lines as that of its flagship lounge at Sydney.

This will let business travellers and top-tier Velocity Frequent Flyers enter the lounge straight from the kerbside valet service, without having to enter the main terminal.

Designed for travellers with only cabin bags, passengers still have the option of using Premium Entry after completing the traditional bag drop formalities – although in Brisbane, there's already a priority screening lane adjacent to priority check-in.

The renovations will also see the return of meeting rooms to Virgin's lounge in Brisbane, with expansion works due to be completed by mid-2015, Virgin Australia says.

"We have doubled the size of both the Melbourne and Sydney lounge and we are now doubling the size of Brisbane" said Virgin Australia Chief Customer Officer Mark Hassell, "further demonstrating that our strategy to attract business and corporate travellers is working."

Brisbane's Premium Entry will follow a new 'Premium Exit' in Virgin's Melbourne lounge, set to open this July.

Offering travellers direct access from the lounge to the airport's northern departure gates, the concept is adapted for Melbourne based on the privacy of Sydney's Premium Entry.

With the Virgin Australia Melbourne lounge too far inside for its own direct entry, the focus of Premium Exit is to get passengers from the lounge to the boarding gate as quickly as possible – particularly as most don't leave the lounge until their flight is called for boarding.

"We are looking forward to introducing new priority services in Brisbane and Melbourne so our guests in these key ports can enjoy more time in the lounge prior to their flight."

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David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

12 Jun 2013

Total posts 741

The Brisbane one is already pretty decent in my experience. The Adelaide one is where they need to spend some money -- it's tiny and dowdy.

Virgin Australia - Velocity Rewards

29 Aug 2012

Total posts 23

Oh goodness me yes Adelaide needs a bit of love. Looking forward, however, to seeing work done to the Lounge in Brisbane which can get quite crowded. Any word on which direction it'll be extending?

12 Mar 2014

Total posts 45

It's almost like Virgin Aust reads all our blogs. Melb lounge just done, Bris next and I'm sure Adel will follow, the biz class is world standard (or above) and decent aircraft. 


p.s. To all Ausbt. Thank you kindly for a free, extremely informative and excellent magazine. You've won me. 

Cathay Pacific - The Marco Polo Club

19 Apr 2014

Total posts 46

If only Qantas read our comments as well.

Qantas - Qantas Frequent Flyer

30 May 2013

Total posts 353

Yet Hobart is still on the back burner some 2-3 years after it was first announced.. Can't wait for news on when that lounge will be built!

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1257

"Chief Customer Officer"? What a strange title. Is that a corporate executive who's also a client?

Virgin Australia - Velocity Rewards

22 Apr 2013

Total posts 146

Not a new concept Eminere. Many large corporates have had a CCO on board for years now. I think it's a great function.

09 Nov 2011

Total posts 88

The Virgin Lounges in Sydny and Melbourne - I dissagree with Sydney being the 'Flagship' lounge. More often than not, the upstairs section is closed and the bottom level is still a bit disjointed. The view is obstructed by ugly airconditioning ducts. The Melbourne lounge is what I see as the flagship lounge with the huge open spaces and unobstructed views, large bars and food/coffee facilities. Once the premium exit is completed, it will be by far the best in my opinion. Adelaide is not good. I believe there is a space issue within the building and Virgin are waiting for renovations to be completed. There is also a long winded battle to budge a retailer out of the way to be able to expand at the current site. Extra gates are being added at the nothern end after the old International terminal is demolished and REX goes around the corner.


09 Nov 2011

Total posts 29

Spot on to me tonywills. I think the Melbourne lounge is miles ahead, a much cleaner finish to it, and I think a more dignified feel to it.

The Adelaide lounge is a disgrace, have had to leave it three times of late because of crowding out by sporting teams who were behaving like it was a change room.

I just think it is great to see that there is the need for such expansion so quickly. I still wonder if QF management sit shaking their heads in contemplation of their oversight on who was awarded the top job there.

Qantas - Qantas Frequent Flyer

03 Aug 2012

Total posts 6

Still no word on HOBART yet

22 Aug 2012

Total posts 1

Melbourne lounge is excellent.

Sydney, a failure I'm sorry.

Bring on the Adl Reno please...overdue.

Virgin you are miles ahead of qantas, keep it up!

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