Qantas upgrades iPhone app, now 'full service travel companion'

By David Flynn, May 26 2014
Qantas upgrades iPhone app, now 'full service travel companion'

Qantas is beefing up its Apple iPhone app, with an improved version packing more features and optimised for iOS 7 now available for download from the iTunes Australia Store.

The new app boasts "a smarter and more personalised interface to help streamline the day of travel experience for customers", according to Qantas.

This includes locating the best route to the airport, using data pulled from Google Maps; suggesting the best method for check-in; and serving up real-time flight updates and alerts on boarding time and gate.

When you arrive at your destination, the app also advises which baggage carousel your luggage can be retrieved from.

Qantas Domestic CEO Lyell Strambi touts the update as delivering "a full service travel companion" which "anticipates all your travel needs - putting timely and relevant information in your hand when you need it."

“It creates a personalised travel timeline to make airport departures and arrivals a breeze,” Strambi adds. "This lets our customers focus on the meeting they are flying to or the holiday reading they bought for their trip,"

As with the previous version, you can still buy airfares, book a hotel, view Frequent Flyer points and create sale and special offer fare alerts to preferred destinations.

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David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer

17 Aug 2012

Total posts 2207

Finally! Long overdue, but it looks good. Well done, QF!

Now, about Android...

02 Jan 2013

Total posts 142

This is impressive, bring on 3PM!

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1247

Does it require iOS 7 or just optimised for it?

08 Apr 2014

Total posts 15

I'll give it two thumbs up if it is faster than the version it replaces!

I can book a flight and check in on the Virgin app before the Qantas app even loads.

... is it just me?

12 Jul 2013

Total posts 22

does Virgin have an app, I think it was only flight specials.

Virgin Australia - Velocity Rewards

07 Jan 2014

Total posts 32

Virgin's app revolves around flight specials but you can check in and book flights through it too. 

08 Mar 2013

Total posts 28

Is there going to be one for the Android OS?

Virgin Australia - Velocity Rewards

28 Jul 2013

Total posts 81

ap_syd, yes you can access virgin specials app to check-in, choose seats and bring up the boarding pass into your passbook app. Just click on the top right of the virgin australia flight spcecials main page to locate extras within the app.

Virgin Australia - Velocity Rewards

07 Jan 2014

Total posts 32

I noticed their mobile boarding pass features gate numbers - hopefully Virgin follows suit on this one. That's my only criticism of the Virgin Passbook boarding. 

It appears the passenger's OW status is still not detailed on the Passbook boarding pass, unlike the BA app.

Guess non-QFF will still need to use paper boarding passes to access priority lanes and lounges?

Is that correct?

Qantas - Qantas Frequent Flyer

01 Oct 2013

Total posts 93

I thought the app was tied to your QFF account so it'd be unusable for non-QFF itineraries anyways?

I believe it has the option, where you are able to enter your PNR and name to access bookings and subsequently allows check-in, upon which a Passbook boarding pass would be generated.

Qantas - Qantas Frequent Flyer

08 Nov 2011

Total posts 122

Alll my BA and CX bookings come up, but notes that I should check in with the carrier.

Yes the Qantas system is quite good with that. It list down all your flights even though it's not operated by Qantas. Good to know that it is listed on the app as well. Thanks tmsmile.

Shame it doesn't include one's OW status. One could do away with paper boarding passess when travelling domestically if that information was recorded on the Passbook boarding pass.

Qantas - Qantas Frequent Flyer

26 May 2014

Total posts 11

I have downloaded the app update, but am continually getting an error message saying that log in details are incorrect, which they are not. I hope it gets resolved, I'm sure it will, but it's frustrating none the less. What I can see, the app looks pretty good. 

Qantas - Qantas Frequent Flyer

03 Jan 2013

Total posts 60

Downloaded and installed on iPhone 5 running iOS 7 and it's slow to open and doesn't work. It shows my points balance and location but none of my forward bookings and it takes an eternity to move between screens. I gave up and deleted it.  Back to the old Qantas app (which I didn't delete and can see all my bookings) Passbook (which does show your OW status) and TripCase until the bugs are out....

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