Qantas to introduce US-style boarding groups on domestic flights
Commonly seen overseas, boarding by groups or zones will be trialled in Australia from June.

Executive Traveller exclusive
Qantas will begin boarding domestic flights in up to five groups as the airline seeks to streamline the current boarding process, to make the start of the journey smoother for passengers and help more flights get away on time.
It’s far from innovative – most North American and many European airlines already pre-sort passengers into groups based on their frequent flyer status or where they are seated – but as most international travellers can attest, the system works well when it’s properly managed and policed at the gate.
Qantas’ current boarding process for domestic flights involves just two lines – a priority boarding line for business class passengers and top-tier frequent flyers, and a second line for everybody else.
Qantas says its trial of boarding groups will see the aircraft divided into five zones and passengers assigned to one of five groups.
So how will the new Qantas boarding procedure work?
Qantas priority boarding
What most travellers know as Qantas priority boarding is what Qantas calls ‘premium boarding’ – but it’s the same thing and will remain in place for anybody in business class, along with Chairman’s Lounge members and Platinum- or Gold-grade frequent flyers regardless of where in the plane they are sitting.
Travellers eligible for priority boarding will be invited to board the plane first, but can of course walk up at any time (as many prefer to stay a little longer in the lounge before heading to the departure gate).
Qantas boarding groups
The economy cabin will be divided into four sections – for ease of references, let’s call them zones 2, 3, 4 and 5 going from front to back (assuming that the business class cabin is zone 1).
Qantas has not decided on how it will refer to these zones, either by numbers or letters, so right now those numbers are simply to help communicate the order in which economy passengers will board the flight.
Passengers in the ‘front middle’ and ‘back middle’ zones – respectively 3 and 4, in our example – who don’t hold Gold or higher status will be called first, with the ‘front middle’ block boarding from the front of the plane and the ‘back middle’ block using the rear door.
Once they’ve settled in, passengers in the very front and very back (which we’re calling zones 2 and 5) will then board the plane, respectively from the from and rear doors.
At the Qantas departure gate
As a result of the more structured front-and-back boarding, the domestic departure gates will effectively see passengers divided into three groups:
- one group will be for everyone eligible for Qantas priority boarding
- a second group will be for everyone boarding through the front door (zones 2 and 3, in our example), and
- a third group will be for everyone boarding through the rear door (zones 4 and 5, in our example)
Qantas says it will reorganise the seating and layout of its departure gates to support this grouping, reduce congestion at the gate and minimise how long passengers spend standing in a line that slowly shufles forward.
There will also be digital signage at the gates to help direct passengers to the appropriate group, while their individual boarding groups or zones will appear on their printed or digital boarding pass.
How Qantas will trial boarding groups
Qantas says it will begin trialling this new domestic boarding system in June, on selected flights from Brisbane.
After assessing how the system works in practice and what other measures might help streamline the boarding process, more Brisbane routes will then be added to the trial; other domestic airports will then follow, with a national rollout in place by October.
ET readers: what’s your experience with group boarding or zone boarding overseas, and what can Qantas do to make the same process work best for passengers here in Australia?
Qantas - Qantas Frequent Flyer
09 Nov 2018
Total posts 108
Let’s hope that this will fix the shambles that is the current boarding process.
The gate agents need to be educated on the priority list and actually enforce it.
No point having priority boarding when they let the masses in at the same time!
QF
03 Jul 2015
Total posts 19
Yes, we can't mix with the rif raf! LOL
01 Feb 2013
Total posts 27
Correct many OS airlines deny priority boarding to those trying to jib the system. Sadly here there is only one or two staff to actively enforce it.
03 Aug 2020
Total posts 16
Seems Qantas management haven’t worked out that in order for “premium” boarding to work it requires staff to manage it. People simply don’t listen or adhere to the announcements and with often only one person checking boarding passes on a 737 it’s never really going to work. Do managers at Qantas not know this?
24 Aug 2011
Total posts 1195
Qantas domestic boarding is a shambles. Premium boarding is often no quicker than regular boarding and cabin luggage restrictions aren't enforced. VA and JQ manage it all far better particularly as they are also more likely to be boarding through rear doors as well which QF only does sporadically.
QF
11 Jul 2014
Total posts 907
Reading the headline, I thought I was going to read that they were going to add Military and Veterans boarding to the sequence as well.
Qantas - Qantas Frequent Flyer
29 Apr 2016
Total posts 13
Define veteran.
I did 17 Years in the RAAF but never left Australia.
I don't carry any proof that I am ex Service, and I don't consider myself in the same league as someone who actually faced enemy activity.
There are stacks of ex servicemen like me who never spent a minute outside Australia.
07 May 2015
Total posts 41
Is boarding by groups or zones a good idea? Absolutely, especially boarding those middle and then front & back economy cabins in order. But the key to making this work is organisation and enforcement. The gate and seating and queuing order have to be well organised so everyone know where they should be, and then Qantas needs to vigorously enforce the actual boarding process. This is going to require more Qantas staff at the gates and they are also going to have to be tougher on checking every boarding pass and turning away people who are not in the right group.
Also I think when they open boarding with the priority lane it should first be for business class, CL and P1s, then Platinums, then Golds, in that order. No reason this can't be done and enforced, and it gets everyone at the gate used to the idea that they will be boarded in groups.
22 Jan 2019
Total posts 8
The idea of the priority lane being ordered has merit, especially at a port like CBR on the early AM or later afternoon flights where the majority of passengers could be entitled to premium boarding. The idea of waiting in the Qantas Club until the rush of other passengers boarding subsides doesn't always hold true as the crush can be when the masses quoff down the remaining pinot of coffee rush to the gate to find the priority lane twice as long as the general lane.
Etihad - Etihad Guest
21 Jul 2019
Total posts 148
Fellow QF regulars will be familiar with the current 'two group' system of boarding: premiums first (or whenever they please), and everybody else second. It's neat and simple, and workable. But hardly enforced. We see the resulting boarding shambles every day, at every port. Now QF wants to implement a more complicated system with not two, not three, but five(!) groups...good luck! I'm reminded of that proverbial baby who wants to sprint like Usain Bolt but can't even cope with crawling yet.
07 May 2015
Total posts 41
I think we can all agree that enforcement is the key here, whether it's two lanes or five groups. But I think five groups will be easier to manage and enforce because they are smaller groups and will be boarding in smaller batches and everyone will need to show a boarding pass with the appropriate group or zone on it.
Qantas - Qantas Frequent Flyer
14 Jan 2015
Total posts 30
Yes agree with most of these comments, it's going to be a tall order for the Cabin Crew to enforce this as they seem to be the ones that come up to the gate now to assist with the boarding - it's part of their job.
Any friction at the gate will then filter down onto the aircraft which will be very uncomfortable for the cabin crew once those passengers are onboard.
The solution will be to have more gate staff - are Qantas really going to employ (pay) more people to do this ....?
Qantas - Qantas Frequent Flyer
29 Apr 2016
Total posts 13
No.
I would like to know how many people Qantas actually employs, as opposed to how many people wear a Qantas uniform but are employed by labour hire companies.
03 May 2013
Total posts 665
Anything is better than the Qantas boarding zoo.
Qantas - Qantas Frequent Flyer
02 Apr 2017
Total posts 132
Qantas do need to sort out their premium boarding, but Virgin does it just fine without groups for everybody else. Just needs a bit of enforcement.
I really do dislike travelling in the US where you have like 5 different types of priority groups (Veterans, Credit Card Holders, People who gate checked their bag, people travelling with emotional support turkeys….) before you even get to group 1. It just feels over the top.
Qantas - Qantas Frequent Flyer
05 Oct 2016
Total posts 83
What a stupid crazy idea. This idea in North America and Europe is confusing, especially for foreign travellers. Ok ok say we may get used to it and foreign travellers maybe in the minimum.. etc... But seriously if they can't organise to keep the relatively simple system working now how on earth are they going to organize something more complicated. From all my experience overseas, I've always thought it was messy. Everyone crowds around the gate waiting to run for it when their group is called and you need to negotiate this crowd of no lines if you're in an earlier group. And then you struggle to either hear or understand what is being called by gate staff. Sorry I'm not buying it....
30 May 2023
Total posts 1
Hi
All this seems good....I wonder who is going to enforce it ?
Next who is going to police the overhead locker spaces......last in usually has no alotted space left.
Hope it works so the flight leaves on time.....after all this is QANTAS.
12 Dec 2016
Total posts 4
Agreed, I can feel the last group to board getting twitchy about overhead locker capacity.
Qantas - Qantas Frequent Flyer - Chairmans Lounge
01 Sep 2011
Total posts 415
thats a solid point and crew need to stop people filling overhead bin space nowhere near their seat and that needs to be part of this exercise.
Qantas - Qantas Frequent Flyer
21 Jan 2014
Total posts 318
What a waste of time, it will never be enforced, until they have extra staff at the gate to screen people before they get to the scanners passengers will just walk on whenever they want, like they do now.
09 May 2020
Total posts 551
Pre COVID-19, when QF runs largely on time, the boarding time is 25 min before departure for domestic, while VA is 30 mins despite the fact VA are more likely to use both front and back door for boarding. The few times I end up flying VA, it always seems that quite a few are still boarding up to the flight time (hence I don’t think they ever left on time although often the VA seemed to make up time delay during the flight time, arriving not so late at the destination); I often attributed it to the excursion fare pax who fly irregularly, higher numbers in the VA crowd on certain non peak routes, although they would most likely be JQ target clientele.
Not sure nowadays how often VA planes are boarding and disembarking by both front and rear doors, clearly this zone boarding doesn’t work so well if they do, but those planes which allows boarding by airbridge in the front door probably the main reason for zone boarding, but it would argue it just takes a few inexperienced travellers with little etiquette and lacking mindfulness to hold up the aisles, be it QF or VA or even JQ flights, so really zone boarding only works to a certain point, as long as the gate crew police the boarding queue properly
12 Aug 2020
Total posts 5
Nice change.
For gate agents, the group system (or zone system) will be much easier for them to check and enforce. The only thing they need to check will be the group number (or zone number). Anyone who can understand the number 1 to 5 (or zone A to B) can enforce it.
Current 2 group system (priority and non-priority), the gate agents have to check the cabin class, then QFF status, then one world status, then any other partner airline status (eg QF/EK). It is not easy for someone without solid experience and extensive training.
Few years ago, I flew with LATAM when they were still under one world alliance. I was in the priority lane, and the passenger before me was in economy class but with platinum status. The gate agent got confused for a second, and nearly told that passenger to move the general boarding lane.
For passengers, it will be much easier for them to understand and comply as well. They only need to look at the group number (or zone number) rather than figuring out which cabin class or which frequent flyer tier is eligible for priority boarding.
Qantas - Qantas Frequent Flyer
05 Oct 2016
Total posts 83
Or here's a simpler solution. Just stick with the current system AND use 1 or 2 as the group number! Easy.
Aegean Airlines - Miles & Bonus
16 Jul 2019
Total posts 20
I live in Europe and it does work when used here. That said, there are always some who don't understand due to language or lack of awareness but it's usually the minority. Nothing more embarrassing than being turned away because your group hasn't been called yet.
As others have already said, it needs a clear explanation over the PA before boarding begins and then staff to enforce it. Does QF still use cabin crew to process boarding as well?
31 May 2023
Total posts 1
No! No! No!! We've just moved to the US from Australia and boarding here is HORRIBLE! It takes soooo long and as mentioned by someone above, there are about 17 categories which is totally ridiculous. In Australia and NZ it's simple. Qantas don't need categories. They could board the plane by row numbers as happens on some international flights. Imagine that! Starting at the back and premium/priority board when they want, families with small children etc.
We have found the whole air travel experience in the US (not even on budget airlines) so far to be terrible and the boarding process is just the start. It makes me not want to fly here if I can avoid it.
Qantas - Qantas Frequent Flyer
21 Dec 2016
Total posts 17
It works at some gates in the UK and EU where there are separate (but shorter) lanes for each group. So people can line up if they want, but boarding is still done by group.
01 Jul 2021
Total posts 28
no just no.
Virgin Australia - Velocity Rewards
09 Aug 2016
Total posts 31
Key line and where it soooo often falls apart: the system works well when it’s properly managed and policed at the gate.
Qantas - Qantas Frequent Flyer
06 Oct 2016
Total posts 155
Management is they key, as it is now, but with 160 people waiting for a gate agent it is often just easier to let one or two through, which becomes 30...
Anyone with restricted mobility that can't (or won't) use the stairs have to go through the front door anyway, regardless of where they sit, so they often try and go against the flow which make the whole thing a disaster regardless. Stereotyping but most of those people are not frequent flyers and often end up down the back
United Airlines - Mileage Plus
12 Sep 2011
Total posts 346
Finally! Qantas'dogs'breakfast boarding After years of United zoned boarding as Premier 1k and American Air Flagship First transcon SFO-JFK vv I've abhored boarding Qantas flights, flying business. Now lets see if they actually enforce it - AA and UA are ULTRA-strict and they work it well nQF with its useless Eco and Biz lanes - so you end up smashed, bumped etc when in a Business aisle seat
Air Canada - Aeroplan
28 Feb 2015
Total posts 96
Air Canada uses five boarding groups (occasionally six), with your zone number printed HUGE on your boarding card. An announcement is made at least once before every flight that boarding will be by zone numbers, so please look at your VC to see what zone you are in now. {There is no rear-stair boarding on AC.) First to board is wheelchairs and "those who need a little extra time to board: think very elderly/crutches), and this is only rarely abused. Then Zone 1: J and SuperElites (P1-equivalent). Zone 2 is Plat/Gold, and PY passengers where PY is offered (I think also full-fare Y). Usually then it's families with children under 6. Zone 3 is window seats all the way along the aircraft; Zone 4 is middle seats, Zone 5 is aisle seats. A couple travelling together may be e.g. 1 x Zone 3 and 1 x Zone 4, in which case they can both board when Zone 3 is called. Boarding starts 35 or 40 mins before departure time, and everyone is on board *well* before departure time - notwitshtanding the usual delays for not enough room for carry-on. There is no confusion about any of this as the zone number, as mentioned, is written huge on your boarding card, and people only rarely try abusing the system.
22 Jan 2020
Total posts 73
It works. The gate agents in other countries just ensure that you don't board if your zone is not called. Everyone gets used to it. Funnily enough the "shambles" that seems to upset some commenting also works pretty well as the plane still gets off on time.
08 May 2020
Total posts 84
Travelling on Virgin has me spoiled for the last 20 years, Front and back entrance is a massive positive on speed Boarding. Just have to stop travellers to take everything with them including the Kitchen sink on Board. 1 Bag x 5-7 kg is more than tolerant.
03 May 2020
Total posts 9
As the above comment points out there is another group which overseas generally gets priority boarding but in Australia never and that’s people with kids or special needs. Let’s not do the Military priority thing though.
Virgin Australia - Platinum
21 Mar 2021
Total posts 7
So, if they are boarding the middle of the plane first, then the very front (economy) and very back, who’s policing the filling of front / back overheard lockers?
We all know that there are many economy passengers that just see and empty locker and fill it with their “should be in checked luggage” bag.
Sure! Having priority boarding is an answer, but if someone doesn’t and they are in rows 4 onwards, how do they secure a locker?
12 Dec 2016
Total posts 4
Agreed. Virgin's Economy X dedicated overhead lockers are also poorly supervised. Occasionally I see passengers placing their bags in there, then strolling down the plane to their seat.
Virgin Australia - Velocity Rewards
24 Jan 2018
Total posts 622
Well written JRyan.
Qantas - Qantas Frequent Flyer
11 Nov 2016
Total posts 37
The boarding pass readers should decline anyone who is not yet eligble to board. But that requires an extra business process, which QF has shown little ability to yet implement
Virgin Australia - Velocity Rewards
24 Jan 2018
Total posts 622
Too true, But if the reader software is changed to not only decline acceptance but emit a loud, audible noise noticeable by other pax waiting patiently behind, the lesson will be learnt quickly. Embarrassment is a strong motivator for behavioral change.
Qantas - Qantas Frequent Flyer
26 Jun 2015
Total posts 6
My recent experience on domestic flights in the US witnessed crowding at the gate and no order even though passengers had zones. The poor people in the final zone called were told there was no space left in the overhead bins and advised to check in carry on luggage. Thank goodness I have priority boarding.
25 Aug 2017
Total posts 19
Let's face it, overhead lockers is the issue here. The plane is not going to leave without you and everyone arrives at the same time. I could never understand the race to board until I couldn't find anywhere to place my carryon baggage. We are all paying travellers regardless of status and should be treated equally. It would be a bit like private patients receiving special treatment in a public hospital.
08 May 2020
Total posts 84
Carry on Luggage needs to be better controlled. Airlines need to send more travellers back to the Counter to check it in. I have seen a couple using 1 1/2 Overhead lockers with her Wedding Dress, a Box with a Hat, and His Suit as well as 2 Cases. I am not quite sure what the cabin crew was thinking in letting them take up that much space and holding up traffic.
Qantas - Qantas Frequent Flyer
28 Oct 2020
Total posts 5
Don’t have a problem with this as long as they enforce where people put their carry on baggage. I’ve seen too often people get onboard and put their bags in the first few rows of economy overhead bins then proceed to the back of the plane. The crew need to enforce passengers to use the space in their seating area. When they hog the front bins when they are not sitting their, they make it difficult for those seated in those rows for their bags.
17 May 2017
Total posts 14
Two suggestions
1. Agreed (Tony Boyd) that P/P1 should board before Gold before Silver etc. Perhaps they split the premium boarding lanes (a) Biz, Pi, P and (b) Gold/Silver. As, say, a P you may also feel you get more "bang for your buck" and Qantas acknowledges yr importance to them !!
2. I've experienced US boarding where you are Grouped but also numbered. GroupA-1 etc. At the gate the Group lanes are set up with signs, say GrpA 1-19, 20-39 etc. You line up according to your Grp and number. No pushing or shoving. The earlier you check in, the lower the number ! Works quite well.
Qantas - Qantas Frequent Flyer
28 Oct 2020
Total posts 5
What about those who are Lifetime Gold, many of those people have flown much more than some Platinum. To get to Platinum all you need is a few business class flights and your there basically in a year (i.e. 1400 sc). However someone who is Lifetime Gold has at least 14,000 sc. So you’re saying their not as worthy as someone who flew business class paid for by their company probably for a year? Perhaps lifetime Gold needs to be included into the first group as recognition as well.
17 May 2017
Total posts 14
Agreed. LT Gold is a monumental effort, worthy of the recognition !!
02 Dec 2016
Total posts 91
It's always seemed to me that boarding in North America takes longer than here. Maybe that's because they seem to be able to take full size bags onto the plane? I've liked the simplicity we have, and as mentioned many times already, if the crew just enforced the carry on and and priority boarding process then it would be faster.
24 Apr 2017
Total posts 74
Its been a while since I flew Qantas, but as I recall, they have been doing this for years anyway. Once they get to the economy passengers, they just call rows 40-50 boarding now, rows 30-40 boarding now, rows 15-30 boarding now, everyone else can board now.
And of course there are always those who ignore the calls and board as if they have priority, but one the first/business class are finished, they don't really check anyway.
18 Sep 2015
Total posts 128
I'm looking forward to the dual aerobridges that will be needed for this.
Qantas - Qantas Frequent Flyer
01 Apr 2011
Total posts 45
You can already see this failing. Where is the group for the "entitled" people? They don't have to follow other people's silly rules, they make their own rules. Then there is the DYKWIA group. Do they get a guernsey as well? And what about the "influencers"? Can't forget them.
Looks like we are all pretty much agreed that this is NOT going to work any better than the current system. Everyone thinks they have a reason for wanting to get on board that plane first. Whether it is a valid reason is another matter entirely.
22 Sep 2017
Total posts 66
Simple, let people with no carry-on luggage board in the first group so they don’t get stuck waiting in the aisle while those who brought giant rollaboards try to jostle them in to the overhead bins.
28 Sep 2022
Total posts 4
Think all the comments on overhead locker space are right on the money, until airlines police those misusing them there will always be a rush to get on the plane regardless of the boarding system, including myself.
18 Feb 2018
Total posts 12
As a Platinum FF for over 20 years and a LT Gold for the last few years, I absolutely think that priority should mean just that (my goodness me, we have certainly added to the profits for a long time) - We all see people pushing-in when boarding is called and then see the same people filling-up the front overhead bins and watch them saunter down the back with no challenge or recourse - How do you stop it? Not sure that you can (in-fact, I don't think that you can).
You could actually have the 'rules' enforced and give the 'new' system a go (the current one is pretty broken). Enforce the baggage allowance (I am so fed-up/over of seeing people board with three/four bags and the ubiquitous cartoon of Krispy Creme Doughnuts; with absolutely no challenge from the gate staff or the cabin crew). Colour code labels for 'cabin baggage' could be considered and when someone deliberately misuses the business class lockers, take the bag and put it down a chute and into the hold!
Or, if all else fails, do what I do - I take a very small clutch bag on board (no need for overhead bin space), board last (after the scrum) and settle into your seat with a nice glass of wine and don the Bose headphones!
Virgin Australia - Velocity Rewards
20 Jul 2012
Total posts 15
Airlines need to treat priorty boarding like all other products and add ons.
They definitely wouldn't tolerate people randomly sitting in business or extra legroom seats if they hadn't booked it.
Maybe they need to introduce the electronic lanes like some European airports that are similar to train stations.
You scan your pass and it wont let you through, or as some EU ones do....let out a shreeking alarm.
Until they fix it, they should stop advertising it as a perk.
JASON
01 Feb 2013
Total posts 27
Agree your boarding pass declines if you try and board when no permitted. Need that here!
13 Jun 2018
Total posts 2
Having used the US style on Finnair at Rovaniemi like everything else its good and bad. Passengers still surround the gates thinking #4 will be called before #3, but they use turnstyles and you scan your boarding card so no queue jumping. A problem we encountered though was as a family of 4 we went through the turnstyles when #1 was called and our youngest for some reason had #2 so he got refused, of course they manually let the 6 year old through but unsure why he had a higher number.
Qantas - Qantas Frequent Flyer
06 Dec 2017
Total posts 24
For this to work, given the understaffing at the gates, the pass reading machine at the gate must be programmed NOT to allow those not yet called to pass … and they need to be ordered to the back of the queue.
Virgin Australia - Platinum
21 Mar 2021
Total posts 7
Maybe the Jetstar “scales of death” trolly needs to be implemented on Qantas to help ease this problem.
02 Mar 2019
Total posts 6
unfortunately when 90% of an aircraft is entitled to premium boarding on mel-syd....there is no fix apart from restricting it further. Also....cabin crew boarding at the gate aren't going to argue with you, when they have to put up with the grumpy shite and arrogant person that is giving them issues or another 2-4hrs. get them on, get them off i'm sure is the mentality. everyone gets to the destination at the same time.
I can see the benefit of boarding middle of the aircraft back for efficiency of queuing, but unfortunately, that now takes away locker space from the people in row 3 if they utilise the lounge and get to the aircraft later than others. i can see some of us platinums getting angry and abusive over locker space in the middle of the aircraft, landing into a port where they wont be exiting via the back stairs but the bag is now even further back than normal.
there is no solution that makes everyone happy and now that doug parker has joined, HA! I can see 22 boarding zones and a process that is get on, get off get even more complicated. Qantas is so premium heavy with its pax that boarding....should just be bloody boarding.
Jetstar Airways - Qantas Frequent Flyer
07 Jun 2018
Total posts 2
Along with priority boarding, overhead locker space needs to be strictly managed, especially in the 737 cans. You can't have a people in Zones 3-5 slipping their luggage into another zone. Boarding staff will need to be on alert and have the bags removed and placed above their allocated seat leaving the correct spaces available in each zone. And yes, less aggressive behavior folks, what will you save by shouldering another passenger to save two minutes...please...be courteous and pay it forward by allowing others to progress smoothly on exit.
25 Jun 2021
Total posts 26
Had this set up on a Singapore airlines last week to Bangkok, seemed to work ok. You still however get those numptys who have no idea or think ques don't apply to them.
02 Dec 2016
Total posts 32
Didn't realize Qantas had the general ability to board via rear door - thought that only applied to planes with boarding from the tarmac. Two door boarding already makes things easier, as does boarding by row number.
Qantas - Qantas Frequent Flyer
15 Aug 2014
Total posts 23
Agree management is the key.....to begin with the staff will need to speak slowly and clearly on a PA system that can be heard, their announcement needs to demand attention...no just fly through a script that is not articulated clearly. There are a great number of PAX that don't fly often.
The gate structure needs serious sorting out, imagine trying this at gate 11 in Sydney. Also a concern that BNE is a trial site as their premium boarding is almost always a shambles. Non premium in lane never turned away.
03 Aug 2020
Total posts 16
A colleague just had a thought which surely must warrant consideration ... if cabin baggage is often the culprit how about allowing people with only 1 bag to board first. Would be interesting to see how that would work ... perhaps expand it to a priority security lane too for people with 1 bag only for airports that don't have the new security machines
Virgin Australia - Velocity Rewards
16 Sep 2014
Total posts 4
Ugh, so having taken care/expense to arrange to sit near the front, will now be allowed on last to find the overhead lockers already purloined by group 3 on their way past? Now that travesty of misbehaviour would be a thing to put some effort into managing.
Qantas - Qantas Frequent Flyer
22 May 2018
Total posts 57
Carry on baggage limits must be enforced.
I recently flew Qantas Sydney to Brisbane, the 1205 dep was cancelled, I was booked on the 1305 and that was cancelled.. all were shifted to the 1405 and 1505.. I was on the 1405.. it arrived late but the ground crew were waiting and moved quickly. Boarding started @ 1415 and for a while things moved slowly but steadily.. all were told that it was a full flight and to check in their second bags... all were on board by 1435.. then one couple came to the front and complained that there was no room for their 3 bags.. told that they would have to be checked in produced a wail about missing baggage.. the cabin manager told them to watch their bags being loaded.. then that repeated by another couple.. we eventually got away by 1510. They effectively delayed things by 35 mins with their attitude.
By the way I was in business and sitting next to me was the pilot who was supposed to be flying the 1305.. those flights were cancelled due to air traffic control in Brisbane (a staffing issue).
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